MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
Centralized fleet management platform
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I ordered an ELD on January 24th and it still hasn't arrived 19 days later. The payment on my credit card was taken the same day. Motive certainly has an efficient billing department.
I have now suffered through 16 days of being bounced around their Customer Service and Billing departments via phone calls and emails.
4 requests to cancel the order and issue a refund have been promised and subsequently ignored. Not a single return call or email. Every single contact advised me that they would resolve the problem and not 1 has replied. They all read from the same playbook. Apologize, deny, delay and ignore. One Rep even told me that I would have to contact UPS to find the shipment!
STAY AWAY FROM THIS SUPPLIER UNLESS YOU LIKE TO SEE YOUR BLOOD PRESSURE RISE TO NEW HEIGHTS.
Updates to follow.
Update 2/16/2025
Still no ELD. Received a repsonse to this post advising me that I would receive support and then received a Cancellation request to sign almost two weeks after I demanded a refund.
Read the fine print and they want me to waive all my legal rights and they get to keep my pre-payment. I refused and they have gone dark!!!
****DO NOT WASTE YOUR VALUABLE TIME AND MONEY PLAYING THE GOMOTIVE WACK-A-MOLE GAME. YOU WILL REGRET IT IF YOU DO****
I will continue to update this post.
February 25th and still no refund even after Gary's response that the order was cancelled. It may have been however, no refund has been received. The freakin whack-a-mole game goes on and on and on and on.........
Updates to follow.
The game continues.
February 28th and I received an email message on from Motive with a service invoice attached for the March service stating that my credit card declined their payment. Probably because I cancelled the card prior to the end of the month to prevent them from doing this as they have done to so many other Customers. They asked me to provide new card info. Thats not happening!
Motive cannot deliver the product, provide support or resolve issues but they are dont miss a beat when they want to collect your $.
So I called and after playing whack-a-mole again with the billing and customer service for over an hour, they agreed to refund the original purchase amount. To do so, they required my new card information! I will let you fill in the blanks.
______ me once shame on you, _____ me twice shame on me! Then I receive an email which follows.
I hope you are well!
Please note that your request for refund has been approved, the billing department will reach out for the further details. Thank you!
Regards,
Jake Tanner
The billing departmnent reached out and requestedeither my credit card or bank infiormation. Like I was actually going to do so!
I replied and advised them that I would not provide any financial information to them and that the only solution would be by a fund transfer via email. 24 hours later and no reply.
I will continue to update this post to help potential Customers make an educated decision on on wasting not only their $ but also their time.