Keepit Reviews

Keepit simply works - it does run on the servers of Keepit, I don't need to allocate disk space for it, and they also keep in mind that I need to stay GDPR compliant, so they host the data inside Europe when I am a European customer. It does cover what we need and the restore process is simple. Also, the data is stored in a format that I can download and work with. So, even when the target system (e.g. Dynamics or Exchange Online) is unavailable, I can still download the data and "work" with it - some data is stored as JSON, so I can write custom code to work with it. Integration with Dynamics, Exchange Online, Teams, SharePoint, and OneDrive for Business was very easy. The information mails about anomalities like deletion of large amounts of data are great! The subscription model did change, but the new contract partner did keep the rates, so: great!

The only thing I dislike about Keepit is that a few error messages are not as clear as they could be. But the support is always very helpful.

We want to have a backup, but we don't want to have daily tasks for our IT staff to keep the backup running. Keepit has a 100% SaaS Backup approach with cloud-to-cloud data copy. This solves the problem of hosting and patching VMs for the backup service. With Keepit we can stay 100% serverless. Also, we have a backup outside the data centers of the service provider (in our case Microsoft). It's important to us, that the backup would be still available if the primary service provider (Microsoft for services like Teams/SharePoint/Exchange/...) is 100% down.

We found very useful for NIS2 the audit log

I don't find any useful new function, it is fine to us.

I need to support our user with their email problems and the tool do it.

.Ease of onboarding with connector setup and easy restores with file through the UI

Billing side to see which users are billable on connectors

Saa

It is really easy to search for content and restore, very useful if your user cannot remember the exact details of the lost data.

The interface is intuitive and easy to use.

KeepIT is protecting all of our M365 data, emails and Azure AD settings, across multiple offices.

Allowing us to react to issues where data is lost, deleted or otherwise. Multiple backups per day of all of our data provides peace of mind for us as a business.

The best thing about Keepit is how simple it is to use, and how admin- and user-friendly it is. It’s been easy to train my fellow colleagues on how to use Keepit and handle the admin side as well.

At the moment, the most requests we have received from users is email restore requests. The search can be a bit of a challenge. It's hard to search a specific type of email within a mailbox when a mailbox has multiple folders and sub-folders. We would have to go to each folder(s) and search for a specific email(s).

I don’t think I can point to a specific problem that Keepit has solved compared with our previous SaaS backup solution, at least not at the moment.

Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups without the need for advanced technical knowledge. Restoring data is also quick and straightforward, with the option to select specific items to recover.

Advantages of Keepit:

After some initial difficulties, I managed to get in touch with customer service and complete the onboarding to Keepit. The product was and definitely is worth it! I saw it a few months ago at the it-sa in Nuremberg and wanted to use it for our company's backup of M365 and Entra in the interest of digital sovereignty.

As with any company, there is still room for improvement in some processes at Keepit. My feedback was requested due to my review on G2 by the responsible account manager and additionally by the regional manager, taken seriously, and communicated internally. It's quite unfortunate when both the phone and email channels for new and existing customers do not work and the technical support is not responsible. But I believe many companies do not test their own accessibility from the outside, but only build it internally and hope that it will work.

Sales, Customer Success, Technical Customer Service is not available.

Full automatically soulution without erros. Thats Great.

Nowdays, nothing. Everything is fine. The service is running well.

Backups, Accidentaly data delete from user side. Data losses on DC side. Everything is fine with this service.

The simplicity to use, in restoring some objects or even the initial setup.

The options menu should be more friendly.

With Keepit we can be safe with our backup plan for Office 365 data, with the automatization of the jobs.

We are extremely happy with Keepit’s support, backup plan, competitive pricing, and excellent customer service. The platform is reliable, easy to use, and gives us confidence that our data is secure.

So far, we haven’t encountered any major issues. The product meets our needs effectively, and the support team is always responsive.

Keepit provides a comprehensive backup solution that ensures our data is safe and easily recoverable. Its ease of integration with our current infrastructure has simplified our backup management, reduced the risk of data loss, and given our team peace of mind.