Insider Reviews

We have been using many tools from Insider such as Onsite, WebPush, and Smart Recommender. Though all the tools we have used are best in their own right and we intend to use a couple of more tools in the near future, my personal favorite is the Smart Recommender. It's truly transformed the user experience, and now we are able to showcase exactly what they wish to see which nudges their sweet spot and we are able to get conversions in a jiffy.

Understanding the capability of various tools and utilizing them to their full potential sometime, however the Insider support team helped us navigate through these and in a short span of time we were able to leverage the tools to our advantage.

We had unsatisfactory sales per click and an overall low conversion rate. By utilizing Onsite, Web push, and Smart Recommender by Insider we were able to get a 2% uplift in conversion rate, a 70% uplift in add to cart rates, and an incremental revenue of 33k. The benefits have been far too many, and we are looking forward to using some more tools from Insider.

We met with a lot of different companies before working with Insider, but no support team came close. Insider’s support team is attentive, has global experience and also local expertise, which is exactly what we needed. In addition to this, the technology is easy to use and integrate, and meets all of our needs. We can say that Insider won our heart as the best platform with the most amazing team. 80% of my work is with Insider’s email solution.

We wanted to integrate multiple templates at once but we weren’t able to do so. Campaigns creation took sometime due to this. We hope to see an improvement here soon.

We would recommend Insider to companies who want to improve their customer service but are struggling to find a good starting point. Insider’s team is very supportive and experienced, so they are able to help each and every company that is looking to improve their strategies.

We wanted to take the customer service of our company to the next level and Insider helped us achieve our goal. The support team gave us a very detailed analysis of our customer base, and recommendations based on that analysis. As a result, we saw increased engagement, sign up rates and transactions. Overall, we were able to raise our customer experience to the level we wanted.

Our marketing team was doing a great job of running campaigns however our website failed to captivate the audience since we were not able to maximize to show personalized experiences. The web suite from Insider changed the game thanks to their Personalize It Yourself kit.

Their journey orchestration tool helped us in tracking customer behavior and preferences and enabled us to display captivating and responsive results on the website ensuring the customers stayed and discovered more. All of this together helped us generate double the sales from our previous quarter.

We were spoiled for choice with Insider, so many templates and tools to choose from, one of the best marketing solutions in the market. No complaints at all

Holding the customers' interest and getting them to spend more time on our website was a task. Reaching out to customers only available on email and SMS to get back and finish their purchase was another tough nut to crack. Insider’s Web Suite, Mobile App, Email, and SMS tools helped us overcome these challenges and double our sales within a quarter. Will definitely recommend Insider as a personalization vendor.

Having a wide range of products and categories, it wasn’t easy for us to introduce our customers to new products as most of them generally come with a particular product on their mind they want to buy. That’s when we came across Insider’s Social Proof feature which allowed them to view how many other customers have purchased the product they were looking to buy.

It also enabled them to see the number of people viewing the same product in real-time. Implementing this solution we were able to inculcate trust in our customers, which led to a massive hike in our revenue. Really impressed with the fact that the integration process was quite easy and fast.

It could’ve been better if the panel could offer localized language support. Other than that, we have found it to be very useful and rich in functionalities. Great team, amazing tool.

We’re an ecom company and it’s because of Insider that we have achieved so much and that too in such a short span of time. We are able to not only meet the expectations of our customers but surpass them and it wouldn't have been possible without Insider.

Insider helped us track each visitor’s purchasing habits, interactions with the brand, and their likelihood to convert and use that information to create 1:1 experiences for each visitor. As we wanted to improve the experience for our app users as well, we used their ready-to-use in-app templates. These templates made our mobile application look more appealing to them and enabled us to personalize content and product recommendations based on specific needs and interests of each unique user. In a short span of time, we were able to boost our app retention rates and uplift conversions by 30%. As we had a large set of customer databases, we needed a solution that could enable us to send personalized emails to our inactive users and encourage them to visit our website and app. Glad that Insider’s email and SMS did a wonderful job and we were able to reach out to create different segments for existing, churned, and potential customers in no time using AI and reach out to them with appropriate messaging.

Nothing at the moment. The platform really surpassed our expectations and helped us achieve more than we anticipated. We’re really impressed with the Insider products as well as their support team and we’d love to continue this partnership in the future.

Earlier, we were struggling to gain understanding of each website and app user and because of this it was a challenge for us to create personalized experiences. When Insider came into the picture, everything seemed so easy. Leveraging their products and expertise of their team, we were able to create individualized experiences, widen our audience reach, bring back churned users, and delight our existing customers. Overall, the results have been amazing. High CR, high engagement, high retention, and app/web personalization are some of the achievements we’ve been able to make after parting with Insider. Would love to use their other products and recommend this platform to others as well.

Our marketers managed marketing campaigns more accurately after integrating with Architect's AI and Machine Learning capabilities. The tool provided us with some crucial information about our customers' behavior based on their browsing habits, product viewing habits, and more. With the use of these insights, we were able to target our marketing suggestions to them in accordance with what could appeal to them. We were able to boost engagement across multiple channels using Architect and by using multiple templates of theirs.

Working with Architect first seemed a little hard to us due to its extensive library of pre-built templates, segmentation tools, and channels to use but with patience and the Insider team's assistance, we integrate effectively and begin going right away.

Due to sub-par marketing tactics, our brand needed to gain a competitive edge. However, since AI and machine learning technologies supported Insider's Architect tool, it allowed our marketers to quickly construct experiences using pre-built templates for the most frequently explored routes. Now our marketers could build and work on better marketing techniques as they were getting precise insights about our customer’s behavior, which eventually helped our brand recommend better products and increase our sales growth.

The Insider team are great to work with. They make it very easy to quickly test ideas on your website without the long lead times and expensive costs of web development. The web pushes also offer a powerful way of reaching a new audience with marketing messages.

I'm not a big fan of working with Zendesk to manage jobs and would prefer there were no overage costs when traffic volumes increase as your site grows over time.

We approached Insider to improve our conversion rates for both lead generation and ecommerce and have acheived both. Insider have bought some great ideas to the table and implemented them for us. The combination of web pushes with on site improvements is delivering great ROI with additional ecommerce sales and leads.

The best - Insider allows us to engage with everyone on our website, be it an unregistered visitor, a registered user or someone who makes repeat purchase on our website. The platform can be utilized to provide unique experiences to these people based on their lifecycle status.

Although we saw a lot of improvement in our AOV and Customer retention rates, we would have loved the ability to create reports dedicated to these metrics.

We have been able to increase our AOV and retain more customers overall. Using mobile-based personalization we were able to streamline our promotions, coupons, prompts and offers that led to higher AOV as well as helped our customers to relate with us better, and therefore improving brand loyalty.

Insider is one of the best tools out there for web and app push. There segmentation capabilities help us deploy relevant campaigns to the right audience easily. We have been able to nudge customers make a purchase with pushes like price alerts and back in stock alerts. Our conversions and recovered revenue rates have gone up since implementing some of these campaigns.

Cart abandonment and browse abandonment web pushes have been two of our most successful campaigns with highest conversion rates.

Would be great if we can have visualized reporting that can help us tie together some of these revenue metrics.

We were initially a little skeptical about web push as a channel owing to opt-in mandates and other reasons. With Insider coming into the picture, we are more than happy and confident that we made the right decision. I can say that we finally found the best product for web push with standout features that help us manage opt-ins and optimize these campaigns for engagement without spamming our users.

What we liked the most about Insider is that the Growth Management Platform offers excellent solutions for businesses of all sizes and industries. Another factor that sets Insider apart from its competitors is their highly supportive and experienced customer support team, which is always available to assist their partners in navigating even the most challenging business issues.

We're glad that with this platform, we were able to not only provide our customers with a delightful experience but also generate 5X more ROI, drive more conversions, and improve overall business profitability.

So far, we have used Insider’s Mobile App, Eureka, Web Suite, and InStory tools and have seen

tremendous growth in our business’ bottom line. We’d love to leverage their other tools in the near future.

As an online beauty and hygiene brand, our goal was to effectively promote our new product launches to our valued customers. To achieve this, we needed a solution that could captivate our target audience's attention, enhance product visibility, and present our products in engaging and interactive formats. The Growth Consultants at Insider provided a brilliant suggestion: implementing their InStory tool to transform our product presentations into captivating social media-like stories on our

They also advised us to incorporate gamified templates into both our website and mobile applications. As suggested, we introduced 'Spin the Wheel' on both platforms, providing our website visitors and app users an opportunity to win exciting discount coupons. The results were remarkable - our engagement rates surged, and conversion rates saw a 10% increase. All thanks to Insider’s InStory campaigns and gamification strategy.

We also leveraged their Eureka feature to personalize the search experience for our website visitors and mobile app users, helping them to discover their most desired products more swiftly. This strategic implementation propelled our conversion rates, achieving an impressive 17% boost and maximizing our overall business’ ROI.