HES Lending Platform Reviews

A highly skilled team: developers and business analysts with experience in banking and financial technology, an experienced PM, and all the necessary tools for online work.

Lending automation - a great software to lower operational costs.

The team is sensitive to deadlines, we were up and running in 4 months, as planned.

Not a low-cost product. There are cheaper SaaS platforms for lending, but no idea how they would work in fact. We decided to go for a configurable solution as it fits the business needs better.

Our company’s goal was to launch a full-stack app for an online PDL solution: we needed a back-office part and a customer portal.

Fast launch, expanded functionality, professional team, experienced in banking and finance.

There were more affordable alternatives, however, we decided to select HES for their experience and added values.

Almost full automation of microfinance lending: an online PDL platform with an easy-to-use front-end and a configured back-office. We automated loan origination and loan management, calculations, and notifications.

The experience of the team with whom I worked on a daily basis was really great. From day one we were clear on the desires and the ins and outs of the regular day to day job but we also recapped often and they took the time to understand all the requirements and where the product needed to be in the end game. Also the quick responses and feedback they give according to the team's respected roles were really great.

Nothing in particular as we smoothed out the kinks as they came along. Managing expectations on releases and the speed at which features could be delivered were problamatic early on but it was discussed with the HES team in which case it was smoothed out fairly quickly.

The basic (and solid) foundation is required from a custom CRM that is specialized in the lending space but also adds automation and optimizes specific procedures which are very time-consuming on a regular basis by the back office users.

Besides offering their standard production-ready version, they also provide the ability and resources to make further development to cater to each customer's unique business model.

The platform itself and the professionalism of the team is indisputable. However, there was a relatively high turnover rate while working with HES (our business later built an in-house team when it started to expand), which can be explained by the COVID-19 period.

HES Lending Platform provides multiple modules that manage different phases of our customer journey, from the onboarding process to the automatic underwriting process, to the manual underwriting process, and finally to credit calculation. It also offers integrations with external service providers and scriptable UI, which brings flexibility to our process.