Helpwise Reviews

What do you like best about Helpwise?Helpwise does exactly what we need it to do. As a team, it keeps us organized, allows us to be collaborative, and strengthens communication, especially as a remote and growing team. But what takes this platform to the next level is the level of support. Onboarding and implementing was super easy, any question I have is answered timely and with resolution, and when you're using a system that you rely heavily on to provide client service you don't want there to be any issues. Cannot recommend Helpwise enough, and thankful for their support team.What do you dislike about Helpwise?Genuinely can't think of any dislikes. Maybe that I don't use a lot of the platform but that's more user need at this time then dislike.What problems is Helpwise solving and how is that benefiting you?Team collaboration and communication is key. I love how we can assign emails to team members and clearly see who is handling it.

What do you like best about Helpwise?The patience and support of Ashroof A as Helpwise technical support were very good in solving my problem, from a chat conversation to on-platform support. I have worked with Helpwise for years as my main mailing platform, which I recommend 100%.What do you dislike about Helpwise?create more information to better utilize the toolWhat problems is Helpwise solving and how is that benefiting you?Tracking my emails, the chat for my clients to find more information, and almost perfect management of my emails.

What do you like best about Helpwise?Helpwise is quite efficent for our team, the colorful tags allows to be organized and the internal notes/discusions allows my team to collaborate on the tickets. What do you dislike about Helpwise? Recommendations to others considering Helpwise?We use both the inbox and chat support feature every day and are generally quite satisfied with the tool. It's very easy to use and their support team is always very quick and helpfull. I would have have recommended helpwise to other companies. What problems is Helpwise solving and how is that benefiting you?

What do you like best about Helpwise?Unlike many other tools Helpwise is simple to understand and train the team on. My team was able to adopt Helpwise without any friction. The support is always quick to respond and could be relied upon to fix any problem asap.What do you dislike about Helpwise?Occasionally the platform faced loading issues and other minor issues - which were promptly addressed and fixed by Helpwise supportWhat problems is Helpwise solving and how is that benefiting you?True unified inbox to support our customers across all channels

What do you like best about Helpwise?How easy and user friendly the interface is and keep the workflow without interruptions.What do you dislike about Helpwise?Perhaps add some features to mark important emails/address.What problems is Helpwise solving and how is that benefiting you?We had a syncing probleem between two service providers and the matter were resolved without any delays.

What do you like best about Helpwise?Helpwise's team is friendly, responsive and offer quick solutions/resolutions when we reach out. Our organization is comprised of 18 (and growing) individual Saas brands and Helpwise is the only customer support solution that we have found that can support our needs for separation of brand assets in a single account. We are excited to continue to grow our organization with Helpwise and provide top quality support to our users.What do you dislike about Helpwise?A few things that we look forward to Helpwise making available in the future: Recommendations to others considering Helpwise? What problems is Helpwise solving and how is that benefiting you?I would like to see AI response suggestions to requests based on past tickets and our Help Center articles.

What do you like best about Helpwise?- Simple interface, similar to Gmail but more powerful What do you dislike about Helpwise?- Improves client communication and response times Recommendations to others considering Helpwise?- Helpful and caring customer support team What problems is Helpwise solving and how is that benefiting you?

What do you like best about Helpwise?The app is extremely lightweight which enables us to move quickly. The support from the Helpwise team is off the charts helpful and responsive. We shopped many solutions and I highly recommend this app for anyone that wants to implement a universal inbox and effective customer service solution. Also love the integration with JustCall.What do you dislike about Helpwise?Lots of small bugs, but the team fixes them quickly. Really could use some work on the mobile app!What problems is Helpwise solving and how is that benefiting you?The universal inbox has been extremely helpful in managing our email/sms in a central team location

What do you like best about Helpwise?.I have reached out with several techical support questions each time with helpful responsesWhat do you dislike about Helpwise?There needs to be more email specific infomation like to/from addresses returned with the conversation apiWhat problems is Helpwise solving and how is that benefiting you?Colaborating with 20+ people on a single shared inbox

What do you like best about Helpwise?Issue follow up was all I expect when a problem is impact our serviceWhat do you dislike about Helpwise?Support provided during the outage was excellent. So, nothing to add here.What problems is Helpwise solving and how is that benefiting you?Mainly we use