Gorgias Reviews

What do you like best about Gorgias?We love Gorgias's innovative AI tools, especially Shopping Assistant, which has boosted our pre-sale interactions, and AI Agent, which handles repetitive tickets to free up our support team. Additionally, having all customer and order data centralised in one platform greatly simplifies our daily operations and elevates our overall customer experience.What do you dislike about Gorgias?Nothing at all—the tool is continuously evolving to meet our needs, and the Gorgias team is always incredibly responsive and helpful whenever we need support.What problems is Gorgias solving and how is that benefiting you?We’ve used Gorgias since we first internalised our customer service, and its evolution has been impressive. It transformed from a simple reactive ticketing tool into a feature-rich platform that allows us to engage customers proactively. Plus, it has helped us seamlessly automate over 50% of our inquiries.

What do you like best about Gorgias?What I appreciate most is how Gorgias continues to evolve. There is always something new coming, and I’ve enjoyed having opportunities to beta test new features and capabilities, share feedback, and see that feedback help shape how the platform continues to develop.What do you dislike about Gorgias?there is nothing specific I dislike about it.What problems is Gorgias solving and how is that benefiting you?We've been working with Gorgias for a few years now, and it has become such an important part of how we manage and continue to grow our Customer Service operation. What started as our helpdesk has turned into so much more. We’ve been able to use automation, Shopping Assistant, Convert, AI Knowledge and other tools to make things easier for our team, improve the experience for our customers, and turn CS into a meaningful revenue-driving channel.

What do you like best about Gorgias?Gorgias is able to connect all customer communication and bring it to one hub that integrates with all of your cx tools so your team can work more efficiently. The value is great! I like knowing that when I have a question or issue, the Gorgias team is ready to help.What do you dislike about Gorgias?There could be more ways to customize Gorgias to be able to make sense for your specific brand needs.What problems is Gorgias solving and how is that benefiting you?AI agent allows my team to focus on customer issues and sales focused conversations.

What do you like best about Gorgias?We've been using Gorgias for over 8 years now. It keeps our busy customer service team organized by consolidating all our customer inquiries in one place across chats, emails, socials etc. We implemented AI Agent close to 2 years ago and appreciate the efficiency this has brought our team.What do you dislike about Gorgias?We're really loving the new version of Gorgias! Nothing pops to mind about what we dislike about it :)What problems is Gorgias solving and how is that benefiting you?Customer interactions in one place to help with speed and efficiency

What do you like best about Gorgias?Constantly trying to update and improve. Making my and my agents lives easier with improved UX designs and also AI capabilities.What do you dislike about Gorgias?Can't review tickets with multiple tags specifically. Reporting could be more in depth with more options.What problems is Gorgias solving and how is that benefiting you?Smarter

What do you like best about Gorgias?I really like the integration with Shopify, which allows our agents to work directly in Gorgias without having to navigate to Shopify. The reporting feature is another aspect I value, as it helps us stay on top of important metrics. I also appreciate its AI capabilities, which enable us to automate customer interactions, thus reducing staffing needs and providing prompt service. Additionally, the initial setup of Gorgias was very easy, and their team was very supportive and helpful, which made the transition smooth. We are very happy with the support we receive from their team.What do you dislike about Gorgias?NothingWhat problems is Gorgias solving and how is that benefiting you?Gorgias helps with communication via email, live chat, and phone. The integration with Shopify keeps us from switching platforms. The AI capabilities automate interactions, reducing staffing needs, and reporting keeps us informed of key metrics.

What do you like best about Gorgias?Gorgias is very user-friendly, and I love the product display window and quick access to previous communication between customers and counterparts.What do you dislike about Gorgias?The frequent refreshes throughout the day.What problems is Gorgias solving and how is that benefiting you?I am able to quickly assist customers with inquiries and order tracking.

What do you like best about Gorgias?I use Gorgias daily to manage our customer experience, and my favorite part is having everything in one place. We handle a high volume of customer questions across email, social media, SMS, and other channels, so being able to see the customer's history and order information directly within the ticket makes a huge difference.What do you dislike about Gorgias?Recommendations to others considering Gorgias?I also really like how customizable it is. I use macros, tags, rules, reporting, and automations constantly, and we've been able to build workflows around the specific needs of our business instead of having to work around the platform. The reporting is especially helpful for me as a CX manager because I can track things like ticket volume, response times, CSAT, channels, and contact reasons.What problems is Gorgias solving and how is that benefiting you?There can definitely be a learning curve when setting up some of the more advanced features, and occasionally I'll have to dig around to figure out where a setting lives, but their support team has always been helpful when I need it.

What do you like best about Gorgias?I like the best about gorgias is that I can view different apps all inside gorgias. The platform itself usually performs well with no major issues. Support after onboarding is limited and slow to get back to you. Once I waited 6 days for a reply.What do you dislike about Gorgias?I dislike the new UI. More clicks, things are missing, makes it harder to do my job. Challenging to get the AI to work the way our company wants it to!What problems is Gorgias solving and how is that benefiting you?It mostly cuts down on time spent with customers so

What do you like best about Gorgias?User friendly and easy to navigate. A lot of information is available and accessible in a minimum amount of space. I like all the analytics it automatically tracks as well. Great communication tool with the option of posting a note. I like that it is integrated with Shopify and Skio. Very fast performance with regular updates. It makes it easy to track and respond effectively to incoming emails, chats, and text messagesWhat do you dislike about Gorgias?Very small print. Multiple updates daily.What problems is Gorgias solving and how is that benefiting you?Gorgias allows you to effectively respond to customer emails, chats, and text messages.