Gorgias Reviews

User Rating

4.7/5 (Based on 590 Ratings)

Rating Distribution

Excellent
75.3%
Very Good
21.2%
Average
2.9%
Poor
0.5%
Terrible
0.2%

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Review Summary

User reviews of Gorgias highlight its strengths in centralizing customer interactions across various platforms, including email, chat, and social media. Its integration with Shopify is particularly praised for streamlining order management and providing real-time customer information. While users appreciate the platform's user-friendliness and robust automation features, concerns arise regarding the occasional glitches, limited reporting functionalities, and challenges in setting up macros and rules. Despite these minor shortcomings, Gorgias is generally viewed as an efficient and valuable tool for managing customer service tasks, especially for e-commerce businesses.

Pros

Gorgias integrates with multiple channels like email, chat, and social media, streamlining customer interactions.
It provides an easytouse interface and offers helpful tutorials to facilitate learning.
Gorgias automates repetitive tasks, freeing up time for support agents to focus on more complex issues.

Cons

Gorgias can send frequent spam emails, which can be annoying for users.
The platform sometimes experiences outages, interrupting daily tasks.
The reporting feature is limited, only providing historical data for the past 90 days.

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Reviews

Josh F

January 7, 2025 Source: G2.com

Excellent for Customer Support

What do you like best about Gorgias?

.Easy to provide customer support - super friendly and easy to use software

What do you dislike about Gorgias?

I can't think of anything that I dislike about Gorgias - maybe I wish I could organize things a little better, but that's honestly being super nitpicky

What problems is Gorgias solving and how is that benefiting you?

Providing excellent customer support, managing live chats, processing returns/exchanges

Verified User in Retail

January 7, 2025 Source: G2.com

Simple but powerful - with a great support team and product development

What do you like best about Gorgias?

very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgias support team is quick to help whenever there are questions. features continue to be added to the platform, which in turn increases usage rates across the team!

What do you dislike about Gorgias?

some of the analytics tools were a bit clunky and basic in the early days, but things have improved steadily - love that there is always constant improvement

What problems is Gorgias solving and how is that benefiting you?

helping us managing a high volume of customer inquiries, allowing us to deliver an outstanding customer experience

Jessie H

December 27, 2024 Source: G2.com

The Ultimate Customer Support Platform

What do you like best about Gorgias?

Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it easy to manage emails, social media interactions, and chat, including a chat bot, all in one place.

What do you dislike about Gorgias?

Recommendations to others considering Gorgias?

One of the features I appreciate most is the centralized inbox. It allows our team to respond to emails and social media posts without switching between platforms, which saves so much time and eliminates the risk of missing messages. The tagging and automation features are also incredibly helpful for prioritizing tasks and responding to common inquiries efficiently.

What problems is Gorgias solving and how is that benefiting you?

Verified User in Retail

December 5, 2024 Source: G2.com

Gorgias

What do you like best about Gorgias?

Auto-responses and the sync with Shopify

What do you dislike about Gorgias?

Creating Shopify orders directly through Gorgias limits certain features.

What problems is Gorgias solving and how is that benefiting you?

Keeping in touch with customers is easier and quicker when a staff member isn't available

Ellen C

November 19, 2024 Source: G2.com

Easy to use, but always has system updates.

What do you like best about Gorgias?

Easy to use, easy to pull-up macros, and to assign or distribute tickets to team members or Views.

What do you dislike about Gorgias?

We are unable to send emails in phone numbers. There's an error prompt.

What problems is Gorgias solving and how is that benefiting you?

Our customers write in from our website or email portal and we receive their emails via Gorgias. Then, we answer them there.

Maria M

November 4, 2024 Source: G2.com

Best customer service software

What do you like best about Gorgias?

It is easy to use, manage tickets, assign tickets, and integrate systems. We use it daily to handle customer service emails and moderate Facebook and Instagram comments.

What do you dislike about Gorgias?

Several glitches need to be fixed. The add-on charges when you exceed the ticket limits are also kind of expensive.

What problems is Gorgias solving and how is that benefiting you?

We can easily manage customer service and integrate with Facebook and Instagram to handle comments and replies.

Marie M

October 18, 2024 Source: G2.com

Gorgias

What do you like best about Gorgias?

I love how it has changed the Customer Support experience at my company.

What do you dislike about Gorgias?

Sometimes Gorgias can run extremely slow

What problems is Gorgias solving and how is that benefiting you?

Gorgias has helped us deal with queries out of hours, with the automated responses. By autogernating responses, it has minimised the workload.

Verified User in Food Production

August 30, 2024 Source: G2.com

Good platform

What do you like best about Gorgias?

It is friendly to use, and easy to learn, I also like that there are tutorials so can be better to learn.

What do you dislike about Gorgias?

Sometimes it's a bit confusing, But with practice it's better

What problems is Gorgias solving and how is that benefiting you?

I am trying to understand how does it work the responses from customers.

Ellie P

August 16, 2024 Source: G2.com

Gorgias makes everyday easier

What do you like best about Gorgias?

Gorgias helps make complex customer service situations super straightforward. It also makes all those easy tickets that just eat up time, simple with macros and automation.

What do you dislike about Gorgias?

Honestly, it is great and there isn't much I would change.

What problems is Gorgias solving and how is that benefiting you?

Allowing multiple handle tickets and not having them stuck in an email inbox. Also, with all the tools, you can handle what could be hours of work in a very minimal amount of time. The customer data is also a super useful tool for helping navigate a customer to answer, just that much quicker.

Christyl Faith G

July 24, 2024 Source: G2.com

CRM for Ecommerce

What do you like best about Gorgias?

I have been using Gorgias CRM for the past nine months, and it has significantly improved our customer support operations. Gorgias integrates seamlessly with multiple communication channels such as email, social media, and live chat, allowing us to manage all customer interactions in one place. This has greatly reduced the time spent switching between platforms. The automation features and macros are a game-changer. We can set up automated responses and workflows for common queries, which has increased our team's efficiency and allowed us to focus on more complex customer issues.

What do you dislike about Gorgias?

Nothing! Gorgias is a must to have especially for those e-commerce business owner.

What problems is Gorgias solving and how is that benefiting you?

Gorgias integrates well with major e-commerce platforms like Shopify and Magento. This integration pulls in customer order details automatically, which helps us provide more personalized and efficient support. No more switching to multiple sites.

Gorgias Reviews

User Rating

Rating Distribution

Do You Use Gorgias?

Review Summary

Pros

Cons

Josh F

Verified User in Retail

Jessie H

Verified User in Retail

Ellen C

Maria M

Marie M

Verified User in Food Production

Ellie P

Christyl Faith G

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