GoCardless Reviews

User Rating

4/5 (Based on 915 Ratings)

Rating Distribution

Excellent
66.7%
Very Good
2.1%
Average
1.5%
Poor
28%
Terrible
1.8%

User Sentiments

Ease of Use, Extensive Integrations, Automated Payment Collection, Reliable Service

Account Verification Issues, Slow Customer Support Response, Unclear Payout Timescales, Sudden Account Closures

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Review Summary

GoCardless stands out for its ease of use and seamless integration with accounting systems. Users praise its intuitive interface, straightforward setup process, and efficient payment collection features. The platform's automation capabilities and support for multiple payment methods, including direct debit, credit cards, and ACH, enhance its usability. Additionally, its reporting and analytics tools provide valuable insights into payment performance and customer behavior, helping businesses optimize their revenue collection strategies. However, some users have reported occasional technical glitches and a need for improved customer support responsiveness. Overall, GoCardless's user-friendly design and robust features make it a popular choice for businesses seeking a reliable and efficient payment processing solution.

Pros

Seamless integration with accounting software like QuickBooks and Xero.
Easy setup and intuitive user interface.
Competitive pricing plans that cater to different business needs.
Reliable and secure payment processing.

Cons

Limited customization options for invoices and payment pages.
Occasional delays in processing payments, leading to slow cash flow.
Limited support for international payments, affecting businesses with global customers.
Lack of advanced reporting and analytics features compared to some competitors.

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Reviews

John J

April 30, 2026 Source: G2.com

Easy Integration and Simple DDR Setup for Clients

What do you like best about GoCardless?.Easy to integrate with our accounts and clients can easily set up their DDRWhat do you dislike about GoCardless?Old fashioned interface and limited dashboardWhat problems is GoCardless solving and how is that benefiting you?Collecting payment for work done easily and on time

Janette Gaggini

March 25, 2026 Source: Trustpilot.com

Efficient replies and guidelines to my request.

I found that GoCardless personnel have been attentive in providing information as requested. I was not clear with my request initially due to not understanding your online system.
Thank you very much for your further reply and appreciate your continued help

Sugarflick Southampton UK

March 25, 2026 Source: Trustpilot.com

I am in my 4th year and cannot fault this company

I am in my 4th year of using this company and I cannot fault them. Really easy to set up and use, easy to download and fast what info you need. Highly recommend to take out the stress of collecting customers subscriptions.

Jennifer Evans

March 18, 2026 Source: Trustpilot.com

Great service

Great service, could do with being a little quick with payment mandates and payouts,but otherwise very easy to use

Dr sharan Thethi

March 3, 2026 Source: Trustpilot.com

liv was very helpful and response so…

liv was very helpful and response so quickly

Robert Campbell

February 24, 2026 Source: Trustpilot.com

Easy and reliable to use and liked by…

Easy and reliable to use and liked by supplier and customer alike.

Keith

February 10, 2026 Source: Trustpilot.com

Sports Club Membership Scheme

Recently set up a sports club membership scheme with payments collected through GoCardless.
The set up was simple and customer support has been first class.
Collections to date has been trouble free and payments made to our account on time.

Shemuel REDWOOD-SAWYERR

February 5, 2026 Source: Trustpilot.com

Ashley was very responsive and helpful…

Ashley was very responsive and helpful and even performed research for that was not his remit. Very grateful for his help.

Anastasia

February 4, 2026 Source: Trustpilot.com

GoCardless is a useful service for…

GoCardless is a useful service for charities and other suppliers. Their support system is very good and I received an immediate response with helpful description of their role in payments.

Angela Roth