Glofox Reviews

I've used GloFox with 2 gyms to date and found everything about the setup through to usage as top quality. With Cillians guidance and support it all went smoothly and began the easy use journey for our clients to book everything available at our facility.

Absolutely no complaints or dislikes. The reality is, this system is a leading option for bookings, marketing and more in the fitness world due to its hugely effective support and ease of use.

GloFox makes it easy to get bookings on regular basis and mixes the ability to earn income from individual client useage, ie PT or facility hire ie physio space rental or external coaches.

Glofox offers the best features for the price for me across all the software I have researched.

I will tell you once im in and using it!

Ease of booking and price point

the human feel to Glofox has been kept and even more so amplified during their growth. the company culture has not changed but rather improved.

minor technical issue with the member app.

managing our operations, client relations, accounting, and multi-location support and growth.

we've grown into the brand that we are and are hopefully resuming growth in the region in 2022-2023

The help that's available at the click of a button. I feel they listen and give you the attention you need. If you dream it, they can achieve it! I feel they really care about my business and my story. They give me a platform to share my product with the world.

At first, I did not take the time to understand everything they could do. The great part was they were with me step by step, with patient and guidance to help me through it all.

They gave me a custom platform to collect, market, contact and drive an unbelievable customer experience. They are automatically managing monthly memberships and collecting all the contact information. This allows me to focus on running a business.

The features I lile the most about Glofox are the integration with stripe which works really great, their beautiful app for students and their fast and responsive support. Push notifications via app and dynamic zoom links sent only to students who paid are also awesome.

Particular exceptions about handling classes and student credits options are not available. A better view and options on how to distribute student credits through classes they attended would make this platform even better.

It's helping me achieve more students on classes with solutions like push notifications via app and great waitlist features. It's helping my staff to deal easily with attending support because students can make most of their booking, canceling, managing themselves easily via app.

Ease of use

Data collection

Easy class bookings for customers

Amazing App

Push notifications are not received by all database and not much marketing activities within the app

Weekly schedules In the app

Data collection

Customer check ins

Glofox are quick and responsive with customer service, which i think stands out the most. They have spent the time to establish a great relationship, with a customer success manager assigned to us to help us along our journey for a win-win success model.

It's been a bit of a rollercoaster for us, and the impact of the economy has seen us having to adjust and adapt. It's been survival mode for some time now and actually we have had to close one of our gyms and just focus on running one of our branches. We have been in close communication with Glofox during these times and having to check with the team how we will stop our roaming feature, and a transition plan in place for this situation. They have been excellent during these times.

One uncontrollable feature is that Stripe (glofox payment partner) is unsupported in our country - Macau. This was explained to us before we signed up, as it is one of the major benefits of Glofox system is to utilize the payment structure, we however still wanted to sign them up for some of the other features including the booking system and member app but we will always feel like we are missing out for not being able to use Stripe.

Another constructive criticism is that in Macau not many people use email. In China (and Macau) businesses use mobile numbers as the key identifier (with text messages sent for passcodes etc), perhaps an idea to explore for Asia market.

Glofox is streamlining our data more effectively. The reporting features allow us to see things clearly. They have mastered the booking system for group classes... i believe they are the best system on the market for this and other major gym brands share the same feelings I'm sure.

We are also have an effective lead tracking mechanism now too, which are previous service provider didn't offer. The lead conversion stats are very useful and provide us a great platform to set measurable and meaningful goals.

Glofox not only has a really easy-to-use interface for myself and my clients (the app makes this particularly attractive), it is inherently designed to bring in ongoing revenue for customers. We used to be with MindBody and I can confidently say the move has more than halved administration time.

We still use credit packs (we operate out of various locations instead of 1 x central studio), so offering subscriptions hasn't traditionally been a part of our model. However, the way the system is designed i.e. the reports favor memberships, the recurring bookings feature favors subscriptions etc – the credit packs are still very really easy for clients to use and us to manage.

It's been very customisable, I like that I've been able to change the specific words on my backend and app (i.e. facility has become 'location', 'staff' has become 'instructors').

The onboarding process was made very easy, and I've had Glofox business strategists reach out to me to provide unique, customised advice to drive profits – completely free of charge. The support team is reasonably responsive and overall, Glofox is a fantastic product for me.

For further context for business owners looking for a beskpoke solution (as we were). We run dance-fitness classes where each 'class' is at a different location. Each 'class', while different and a surprise, is still the same 'type' i.e. it's not "HiiT-style, Barre, Stretch' etc – so to create distinction we decided to call the class names by the location. It's easy to set up a recurring class – but when/if you need to make changes, you'll need to do this manually for each individual class via the 'calendar' because any edits made at that higher level will apply to ALL classes, rewriting any past individual changes you'd made.

The Glofox Staff Pro app is really useful too.

Overall, I would highly recommend Glofox to any business owners and I think it's a fantastic fit for teams in the fitness industry – for anyone where recurring subscriptions to match recurring classes is a key operation.

Thanks Glofox for making our lives better.

There are a few things / mostly lacking features or things that I've had to work around because of my business – everyones' is unique so it's hard to nail everything! However, these are my main and ongoing frustrations (Disclaimer: I'm pretty sure Glofox is still the absolute best product out there for our needs):

- The ability for clients to make recurring bookings for the same class – whether they have a credit pack or subscription

– The ability for clients to 'drop-in' casually to courses

– Would love instructors to have more control over the Glofox Staff Pro App.

– It's very frustrating that if you need to add a new class, anyone and everyone on an existing credit pack will not be able to book for that new class (if they purchased a credit pack before the day you added the new class – anyone after, provided your credit pack settings are correct, will be able to book successfully). You have to update the credit pack settings manually for every customer with an existing credit pack, AND there is no report to figure out whose credit packs need to be updated. The result is that customers message saying "hi, i can't book for the class " or "I was just charged $20 when I booked for the class" because they're expecting they would have been able to use a credit but its not automatically valid for new classes. It would be great to be able to make a blanket rule apply from the backend for when you add new classes. This inherently doesn't support the idea of growth/adding new classes so its a strange one to me.

- Glitching – I don't know what it is, but even though I use Chrome and refresh my browser/cache, sometimes Glofox will display a completely incorrect and random time slot, or instructor, or location which is always incredibly concerning for me when it does happen

- Glofox Insights and Reports don't feel particularly useful unless you prioritise having members/subscriptions

- There are some searches I'd love to be able to do in order to send SMS promotions i.e. Find people who've attended x number of times over a certain period (so I can reward them)

- Would love the ability to offer discounts through the system

– Would love an integrated referral scheme

– I would love to have more control over the colours of my email. My website is black, so I've made my widgets black. This however means that my emails are also black which just looks awful and there's no workaround, unless I change my entire website, which is not a solution. I would love more control over the colours of the app/widgets/emails etc.

– Being able to send an email or text to every individual in a class directly from the system (so with one or two clicks – at the moment, I have to manually type in email addresses if I need to contact clients about a change on the schedule or a change to their upcoming class).

– Sometimes I feel like the customer service/support reps could be more specific with the emails they send – often it feels like their responses lengthen out the time it should take to resolve an issue or keep me hanging which I find frustrating – usually, any support queries I send tend to be urgent! Personally, good customer service to me resolves an issue within the first if not second email – I find that they continue to ask me questions when they could look into the issue themselves and come to me with a resolution a lot faster.

Glofox makes it easier for clients to book themselves in than for me (the business owner) to do it. I want to give my clients all the control over their schedule so that my administration time is zero. Glofox is close to making that a reality.

The level of support you receive is brilliant. Although the platform is very user friendly, it is good to know you have a team on on hand to assist whenever you may have any queries ensuring your day-2-day operations are not negatively affected.

We have not had anything we haven't been happy with at present. It is a good change from our previous gym management platform.

The online payment portal has been a great addition to a gym facility.

Really easy to use, innovative software that makes managing our gym a breeze!

No downsides of Glofox, everything is great!

It is easy to manage our large amount of members and we can trust glofox to look after all of our payment subscriptions