Fusebill Reviews

I enjoy the ease of accessing invoices and payments by the customer. I frequently look at Stax to reconcile what unit are active on a customer's account and what there being charged for.

Sometimes it is unclear when looking at a bill if a customer is in the contract. If there was some way to integrate the initial agreement and monitor pending months it would make it a lot easier for me personally

It makes it easy to find and analyze what a customer is paying for. I have seen great improvements and I am more productive. It also allows me to see eye to eye with customers that are being charged.

We were using a much more expensive billing solution when we found Stax Bill. The transition was very well supported, and we have been highly pleased with our Monthly Recurring Revenue collections since day 1. Later, we were able to shutdown our other gateway and save additional fees for processing credit cards. On top of that, we are also able to add "auto-updating" for expired credit cards - a feature that would have been much more costly through our former gateway! Both services are working great.

The monthly service collections, the cost for credit card transactions, and the auto-updating of expired credit cards are stellar, and customer service is very good - nothing we dislike.

It is definitely worth taking the time to look into Fusebill.

We now have a fully integrated system that provides credit card gateway services and our subscription/Monthly Recurring Revenue management and support. Stax Bill does it all seemlessly.

All information is readily accessible and organized efficiently, allowing me to help my customers. Going through the transaction history and seeing past dates is the best tool when looking at a customer from start to finish.

As of now, I have nothing to dislike. All good from my position and the needs I have. Perhaps they could create an easily accessible introduction video for new users. I didn't feel I needed one because the interface is simple and easy to use. But perhaps a 2-3 minute intro video would help orient people to the platform.

Not necessarily problems. But the system allows me to access information and reports and provide information quickly. Most customers are always want to double check that payments have gone through, and the transactional history is very informative and allows dates and past transactions quickly.

FuseBill is an easy way for Saas-Based CX Teams to access client billing details, resolve billing issues, and access historical invoices quickly and efficiently.

The tool is a bit clunky if you're trying to collect payment for an overdue balance. If you wish to collect payment as a "Basic" User and not an "Administrator", your privileges make it challenging to complete the task of settling accounts straightforwardly.

Resolving Overdue Balances by collecting payments over the phone. Issuing Invoices for clients in a straightforward manner. Business performance has increased as a result of FuseBill -- this is because the tool allows teams to access the required information in a centralized, organized location.

Fusebill has helped us organize our billing, send invoices to our customers that they can pay online, and give our customers that are past due automated billing reminders!

It is not user friendly enough on my mobile phone.

Also, Some of the payment tracking can be a little bit confusing, and the reports are difficult to read sometimes.

The most important issue that Fusebill has resolved for me was sending automated past due reminders to our customers that have missed payments. We have been able to successfully bill out customers much easier.

From a business standpoint, it allows my company to manage our subscriptions with ease.

Sometimes the dashboard statistics are inaccurate.

If you are just starting your business. Fusebill is great!

Subscription Management