Fluent Commerce Reviews

I am a digital delivery manager in retail.

I work with our retail team closely to ensure a smooth process of our orders' flow.

And Fluent OMS has enabled me to manage this duty of mine with no complexity.

Fluent Commerce workflows fully fit in our custom operational needs and our recommended partner delivers our inquiries on time and budget.

In Retail Stores' point of view, the system provides a user-friendly dashboard which also enables me to support them easy and effective.

Fluent OMS has really helped our business and so we are looking into enhancing our ecommerce & retail processes by using its capability more effectively.

Global Platform Upgrade, Timeframe and communication.

As a delivery manager, I need to now about any upgrade in advance.

I would rather the upgrade can be planned and executed as per our time zone (AEST) and out of normal business hours if any outage is estimated.I need the context of email notification about such planning to clealy based on our time zone (AEST).

We sue Fluent OMS for our "Ship from Store" order management. The workflow is simple to understand and enable us to manage it with our partner in an effective way.

Fluent provides businesses with the flexibility to easily customize their order management workflows according to their unique needs. Configuring workflows, automating processes, and setting up business rules is straightforward, ensuring the platform is adaptable to the unique business scenarios.

Another area to highlight is Fluent’s Omnichannel orchestration. It seamlessly manage orders and inventory across multiple channels. For our customer it's online, in-store, and a drop-ship network, Fluent's platform ensures consistent and efficient order orchestration for a superior omnichannel experience.

As a Consultant, Fluent also provides good support and has a team of experts who are always available. Their expert team helps our development team quickly resolve any issues or queries, minimizing disruptions and maximizing the platform's potential.

While the platform's flexibility is an advantage, it may be overwhelming for businesses without dedicated resources or extensive technical expertise. The abundance of customization options can sometimes lead to confusion or difficulties in finding the right balance for some users.

As a consultant implementing Fluent Order Management, I have witnessed the transformative impact it brings to businesses.

It has resulted in reduced customer service involvement, prevented overselling, and provided a centralized view of inventory for expanded sales channels. These benefits have led to streamlined operations, improved customer satisfaction, and the ability to confidently scale business activities.

Great support from Fluent Commerce, an awesome product that makes it easy to integrate and functionalities that are unrivaled make Fluent an obvious choice.

We have yet to find any cons of using Fluent, and have been able to do everything the business requires.

Our two biggest use cases we needed to address were Order Sourcing and fulfillment from store, and Fluent enabled us to do both relatively quickly. This has resulted in the organisations seeing measurable business value being released quickly.

Fluent are flexible and agile, they deliver near term value with a delivery model designed to provide an MVP rapidly and then iterate thereafter.

Historically, their focus has been Enterprise, my view is that there is a gap in the mid market for a proposition such as this.

We are a ISV partner of Fluent, our propositions and ethos / philosophy are wholly aligned. There is little or no functional overlap and in combination 1+1=3

As a team leader for Fulfilment Operations, our OMS is a crucial piece of technology. Our OmniChannel approach utilises micro-fulfillment centres all around Australia, with close to 40 locations processing both Home Delivery and Click + Collect fulfilments daily. Fluent has been instrumental in tailoring our fulfilment operation, particularly inventory management. We have made several changes to order routing and fulfilment logic that would be extremely difficult without a flexible platform like Fluent. Interim data from these changes indicate that it will be an effective change for our business. Fluent has proven to be an agile piece of software that allows us to pivot when business needs change, and I would highly recommend it.

One of the more challenging parts of updating systems is integrating new software with legacy programs. It is something that we struggle with. However, this is not a reflection of Fluent as an OMS, but rather a struggle that I am sure many can empathize with.

Fluent OMS is providing us with a solution for the complexities of micro-fulfilment. It allows us to understand how our stock moves and make this more efficient. This is an integral part of running a successful fulfilment operation.

Fluent has an extremely knowledgeable and helpful team they also make continuous updates to the platform that is relevant to retail trends.

nothing that I dislike they take feedback seriously and have always addressed any suggestions i have made.

Fluent help's in several ways, key areas include improving inventory visibility to facilitate both online Click & Collect + Home Delivery orders as well as In-Store (DC > Customer + Vendor > Store/Customer) Delivery & Assembly orders and In-store fulfilment efficiencies.

As Technical Director an important part of my role is ensuring we utilise the right products and services to facilitate our customers digital transformation aspirations. Fluent solves this problem by being a no-brainer for us in the OMS space.

There is nothing right now I have any major concern with.

Today business agility and time to market are paramount. Fluent has provided us with a product which not only enables our mission towards the composable enterprise, where we look to migrate away from slow and cumbersome monolithic services but also actively helps us get there. Fluent is a mature offering, providing vast capability for us to leverage out of the box but allows us to extend capabilities to meet evolving business requirements. It has exceeded our expectations of a mature cloud-based managed service and ticks every box – thank you team and keep up the good work!

The composable nature of the whole platform makes it easy to integrate. Plays well with plenty of traditional and modern commerce platforms.

You have order management, store fulfillment, global inventory monitoring, and warehouse management are some of the use cases that have been simplified with Fluent Commerce.

I have to find something that i really dislike here but maybe making academy material to train new resources can be made a bit more accessible and courses tailored towards non tech users is a good add on.

It brings in a high degree of composability to the ecosystem. Also making life simpler for brands and end users when it comes to order management and fulfillment, inventory tracking and BOPIS made easy for the post pandemic shopping experiences. Multi brand experience is seamless and it is enabling a lot more of unified commerce experience.

I like that it helps manage order accross locations making it easier to track orders and makes interaction between multiple sites synchronised which makes it more effecient when processing orders

There is nothing really that I dislike personally about the platform; the only thing is that you can try to make the platform more user friendly so that first time users can interact without having to struggle to navigate, so I added tips on how to do certain things when using it for the first time perhaps like pop up tutorials would also benefit the platform

Solving mismanagement of orders increased our productivity, making it awesome and improving our rating when it comes to being on top with deliveries and orders management

As one of the key enablers of omni-channel implementation journey, Fluent OMS has approved itself as the most innovative and game-changing product within our enterprise that expediting the progress of fulfilling business strategies, and also expanding more e-business capabilities that are keep up closely with the increasing customer demands. Thanks to the SAAS platform which offers strong scalability and new features released from time to time, our team is able to quickly scale up/down the system capability in response to the campaign, and adept even more omni-channel features/solutions to meet our business expectation.

Highlighting OMS features we like:

Omni-channel ready and future-proof solution

Lightweight and modular

Flexible and adaptive to new business processes without heavily change of coding

Modern and innovative UI design (comparing with conventional ERP)

The out-of-box design of dashboards is stylish and innovative but to some extend also loses some key elements on the layout such as multiple data filter and data row count, making it sometimes hard to search and operate orders in a batch.

Also I assume due to the increasing security concern, some existing features (plug-in) is no longer available in the new release, our team has to opt for 3rd party solution out of Fluent.

Fluent OMS streamlines the connection among multiple company e-touchpoints making the business ambition of omni-channel roadmap achievable.