FileHandler Enterprise Reviews

Very user friendly & I love how all of my data is stored on one location! Client support is a very helpful resource for questions or in case someone needs help.

Dashboard functionality can be a lot to deal with, because there are a lot of them & feels as if all of them aren't tested before they're released.

Organization and condensing of data is what is being solved.

The system support and responsiveness is a true partnership. The numerous tools available to an admin to design screens and business rules for claim handling efficiency

Nothing to dislike. Looking to expand into new lines.

Allow enough implementation time to assure your team is learning and adapting to the system as designed.

Enhanced Dashboards and Reports is the first benefit.

Flexibility and tailorable by client. Supperior customer support services.

Modification to data base with supporting reports can be complecated.

Financial Reporting to comply with NAIC Statement Blank standards requires manual manipulation of data outside software. for period specific data.

FHE is perfect for one-stop claim handling. No need to work in multiple programs and the system continues to work even when you are offline with the report scheduler. Such a time saver!

Their customer service is top-notch & they are in touch with their individual client's needs.

It would be helpful to be able to have some more customizable options without having to get JW involved, but overall no real complaints with the system.

I think our acocunt manager is very responsive to answering questions and resolving problems. I like that we've been able to customize the system to our unique needs. The reporting tool is very impressive, once all of the necessary fields are available on a specific report.

I wish we had more autonomy in building reports. If my reporting teams needs to add certain fields to a report that aren't already included in the SQL query or stored procedure, they have to go through our account rep. Coming from Crystal Reports, we were used to having full access to the data base which enables us to make report modifications immediately without external assistance.

We utilize it to manage our claims. We came to FHE because our old system could not grow with us. It was operationally effective but had no bells and whistles and wasn't very presentable to the client. FHE satisfies that.

FileHandler Enterprise is a very robust, adaptable and user friendly application with extremely responsive customer service.

Sometimes the number of features is overwhelming.

Ease of use.

It is very user friendly. Excellent reporting capabilities

Its not really a dislike but an expansive dashboard capability would be next level.

FHE solves our need to provide claims administrative services to our self-insured clients.

The ease of use of the application as well as the reliability of it.

Limitations on attachment screen for viewing large documents and inability to mark pages as well as the limited functionality of dashboards.

Antyime we have faced an issue, we have received an immediate response.

Our current issue is correct information populating on the table in the policy screen. We have received a few fixes but still have an oustanding item.

Very user friendly, customizable as needed and great resources at JW Software to assist. A lot of great features.

The reports are not very intuitive, if you mess up one line item the whole report does not work. Need more explaination when pulling report data.

Detailed data to report on for analysis. Search and sort for handlers and insured and parties is great. Great features for posting payales that provide guidenece for not paying duplicate payments.

The filehandler system is easily configurable to meet our constantly changing business needs. Additionally, the dedicated team is readily available to assist with questions or troubleshoot various system specific items. Lastly, the entire team made the implementation appear to be seamless. The team was extremely involved in understanding our original system, our business processes and client expectations.

There is nothing about the program that I dislike. If I had one recommendation, it would be that a training manual be provided at the time of implementation.

Utilizing filehandler has streamlined a variety of processes handled by our claims team. The ability to allow clients read only access has significantly reduced the number of inquiries previously managed by the team. The system has also allowed us to customize various reports based on the requirements of our individual clients.