FareHarbor Reviews

The people at FareHarbor are literally the best. Any time I have a question or a request, they answer me back quickly and completely. They are very thorough and never need reminding. Their software is very user-friendly as well. Anyone can use it!

There honestly isn't much I can think of that I don't like. Some of the reports are not self-explanatory, but if you ask the customer service to help you, you shouldn't have a problem finding what you need.

They help us with everything, from booking and taking payments, to website design and maintenance. It is so nice to be able to ask them to do just about anything and not have to worry about trying to figure it out myself. They are so helpful.

The basic booking sheet and calendar are very user friendly. Their support is always available to help and willing to find the answer to any questions or issues we may have.

The only thing we are lacking is the ability to sell merchandise and track inventory, similar to a traditional POS system. Some of the features can be confusing, but we call or email support and they are right on it!

We are seeing more online bookings and guests are able to check in directly at the activity without stopping at our ticket booth. This alleviates a staffing issue that we've been faced with for some time now.

Fareharbor is a great software and a great company. They charge a very low % to process payments, and allow an amazing each of customization and integrations with OTAs and software providers. Their support are REAL humans that respond within 24 hours with substantive answers to the questions you asked, I can't think of a single company like that. They're constantly inventing new features like seating charts, none of which do they charge money for, just trying to be the best platform with the best options.

It can be a bit more like a PC, as opposed to the ease of use of a Mac. You have the freedom and features, a couple of the features take a little getting used to. Their way of adding discount codes as Campaigns > custom fields > discounted prices... it's pretty easy to use, but if you asked me what those terms mean, it's still a bit too complicated. But offering a zillion features, you might be a bit too complicated at first, that's just the real-world tradeoff of great functionality.

Organize all my bookings in one place, even from software that doesn't integrate with any other software!

Fareharbor makes it easy to create items, adjust availability, process payment, read reports, automate messages and so much more. I have tried other services but always find my way back to Farehabor. Also if I need any help they always have someone ready to answer the phone and jump right in.

I do not like the inability to track customer engagement and provide abandoned cart email remarketing. I also don't like the difficulty for customers who want to book multiple trips and need to place separate bookings. I also wish they had a more seamless merchandise/eCommerce integration.

Farehabor has allowed us to be able to take bookings while we are out on a trip or at home asleep. This helps cut down on costs and makes it easy for customers.

Fare harbor is a simple and effective way to sell tickets for experiences and cruises. They make purchasing these tickets very simple from a consumer side and offer multiple options so that you can customize the ticket experience.

I wish that Fareharbor accepted PayPal. It would give people much greater flexibility when looking to purchase a product if they were to offer the benefits that Paypal comes with.

It is safe and reliable

Fareharbor solves the problem of over-the-phone ticket sales by streamlining the process completely online. Making sales easier and more convenient for the seller and consumer.

Best thing about Fareharbor is that the more you use it, the more advantage you get from it. At first I was very doubtious about it, but after I got to know the system, I became really fond of it. You can make it bend on your needs, and modify it quite a lot and if you do not know something, the support team is more than happy to be helping or even doing the things ready for you. Really good support service. Easy to use and manage, easy to teach for everyone and all my workers have been really pleased with it so far.

Using the system on a phone is a bit clumsy, but not possible. Would be amazing to be able to manage multiple destinations in one screen. Also editing should have more flexible options. At start it is confusing and seems really big job to set up, but in reality it is reather easy when you just get the hang of it.

I am planning an managing our daily activities with this system. We have hundreds of people doing different activities daily and with Fareharbor, I manage the activities, capacities, online bookability, recourses and also the work missions for the guides. Also our kitchen team can check the amount of people in each activity and therefore they know how much food to prepare to each trip. Reception can use this to see any availability left if any visitors would like to book on the front desk. Really useful and frees time from the actual planning and checkin, as when setting up you already make the daily schedule base for the coming year.

.Is that the platform has a very good on boarding team , they help you with all the process and they even setup and customize everything for you, and is free they just charge you a commission for every sell

Normally all the platforms are very expensive and they charge every month

the only thing is for instance if you are in Mexico and you sell in usd dollars the final pricing show in local currency as pesos

The most amazing part is that this software integrate with our website and phones so clients can access the service through their phones. It is simple to book tour and travel from anyplace anytime.

I barely have problems working with this excellent tool. I have benefited a lot and my clients have not complained of delays and hence i have no dislikes.

This software allows you to manage your clients no matter the number, from bookings to tours everything run smoothly through this software. I enjoy working with this software and therefore i recommend it.

This software has payment portal where clients can make their payments to their various destinations. Managing them is 3asy and communicating with them is simple. Making transfers into various hotels is simple and quick to avoid delay.

Extremely user friendly and intuitive to use even for a new user. In my brief time testing and using this software I was very impressed.

I didn't have a chance to use it enough to find any negatives about it. I've only heard fantastic things from others who have been able to use it more than myself.

Even from my limited experience, I would definitely recommend this software for it's ease of use and efficiency.

Booking and scheduling

I have tried multiple booking companies for my brewery tour business and the only one that has been easy to work with and with service that is truly quick and available is Fareharbor. I have not regretted my switch to their booking and after so many ignored issues with other booking competitors , Fareharbor is a breath of fresh air in comparison and they really seem to care. I recommend them to anyone needing a dependable booking company.

Some features can be a bit complex at first but with the videos and available service help its easily remedied.

Its the best system out there

It provides consistent updating, easy secure checkout, trip advisor follow ups and manifest heads ups before my tours.