eZCom EDI Reviews

eZCom is a system that is not only easy to utilize but seamless for integrating with your ERP/3PL systems. Their platform takes EDI which is traditionally technical and makes it universally understandable for it's users. Their technical support is both accessible and efficient which is especially helpful while working through larger/more complex issues. The user interface allows for quick learning making it a very teachable software for new hires making their integration into the company quicker.

eZCom support and ease of use has evolved continuously over the 10+ years we have utilized their platform. This evolution has paired perfectly in tandem with our own company's evolution, and there have not been any instances where their system has NOT met expectations along the way.

Run... don't walk :)

eZCom has been on a journey of continuous improvement with us from an integration standpoint for over 6 years. No matter what changes to the nature of our business, be it the 3PL's we integrate with or what our EDI customers require from us, the eZCom team as been in lock step either guiding us to current functionality or building out custom features to support these unique scenarios. Their integration and development teams are top notch providing thorough guidance and solutions that are sustainable for our ever-changing business.

I am delighted to share my experience with EZcom's white-glove customer service, which stands head and shoulders above the rest. The support team's dedication and responsiveness have been nothing short of exceptional. From prompt issue resolution to proactive assistance, they consistently go the extra mile. EZcom's commitment to ensuring client satisfaction is truly commendable and sets a benchmark for excellence. I wholeheartedly recommend EZcom to anyone seeking a partner who not only prioritizes customer service but elevates it to an art form.

cant think of anything. its a super great solution.

EZComs EDI has helped our overall operation efficiency.

We are having issues getting EDI messages to a client. Dallas has helped me out in a very customer friendly way, very patient. Already heard from our IT department that Dallas was very helpful.

EDI obviously has many advantages. eZCom is priced favorable and their service is extremely good

no dislikes yet and can't image it will come

We can't get EDI files to a client and Dallas eplained me how to do a mass update as well as how to go back to invoices already sent in order to re-send

Everything. It's very easy to use and the customer service it top tier.

There isn't any downsides, I enjoy using eZCom.

It cuts the middle person.

It is easy to use.....but even if it wasnt, their customer service is so excellent that it doesn't feel like it matters. I'm a small business owner who does NOT possesss the technical skills to interface with the corporate buyers. Enter eZCom and we are good to go!

I haven't found any! The hardest part for me is being sure I capitalize the correct letters in their name! ;-)

Translating corporate and warehousing speak to language a small business owner/supplier can understand.

seems relatively easy to use. training and support staff is amazing. pricing is reasonable.

don't have. any glaring issues at the moment

getting me access to my wholesale POs with a major retailer

The assistance that their support team supplies is amazing. This was our first time using EDI to connect with a large retailer. Their support team immediately had the answers we needed. I'm not sure I've ever received such good support.

It took some time to understand how the system works.

Needed to connect with a retailer's EDI system

Huge number of partners they work with and the help available is incredible. Call backs are normally within minutes and they're very patient.

For a seasonal business it's easy to forget the processes so perhaps some more documentation on variable pack sizes/weights/method of shipping would be useful.

Making EDI affordable for a small business and simplifying the process as much as possible.

eZCom has been the EDI expert for our organization, and their support team has quickly resolved any challenges we've encountered. The eZCom team operates at a pace that can't be beaten!

One of our biggest challenges has been processing EDI 860 order changes from our customers. The way this process is handled when you have a warehouse integration with a 3PL is a bit clunky, especially with the quick order processing leadtimes expected from retail customers.

The eZCom went above and beyond helping us set up all of our items, customers, etc. and configure the NetSuite integration settings to ensure data flowed seamlessly. They have also ensured all mapping and customer requirements are met ongoing, which has eliminated any EDI compliance problems with our customers.

Great user friendly interface and helpful tech support.

nothing to dislike about eZcom software.

Easy to receive orders and send invoices in bulk