eFulfillment Service Reviews

Excellent service. Reasonable fees. Ease of using product.

No warehouse locations outside USA and would love to see that.

This is the best service I've used and would highly recommend.

Able to solve heavy volume shipping issues with ease.

Their ability to complete the deliveries. Nothing else they did was right and I had to pay out of pocket for their lack of ability in quoting the service for delivery of ONLY 60 packages, I can not imagine how they handle larger orders.

The start was me asking a lot of questions about how everything worked trying to get a sense of how much this would cost to correctly price the service myself and it would not cut into my profits. The first terrible thing is in stead of having someone manage your account and help you with everything they have you talk to 3 different people in different departments, none of whom are really helpful, they seem to be but they all give contradicting information that eventually led to a lot of mistakes on their part.

First thing I find infuriating is their lack of ability to just give a simple quote, this was the service needed for delivery of 60 packages, no more, they market themselves for "small or medium" companies, and this very much qualifies as a small company wanting to deliver 60 packages. They give you a table of prices and "let" you do an estimate yourself (thus taking no responsibility for their lack of action). I talked about my estimate with my account manager who sent me to another person that told me my estimate appeared to be correct so we could move to the next phase which is creating an open account with them where you let them charge you openly as they see fit. They told me that they needed about a week to deliver all products, but they recommended leaving the account open for at least 4 weeks, they told me that the only charge would be for storage and since there were only small packages the fee would be small.

My company has been using eFulfillment Service for about 5 years now, with volume of about 3,500 parcels per year. We've had our ups and downs with EFS over the years. Early on EFS had very slow ship times, with regular ground shipments usually taking 2 to 3 days to ship after they received an order. Fortunately in 2016 they greatly reduced that to same day shipping on ground orders that came in by early morning.

Important for anyone linking their shopping cart to EFS (almost everyone), EFS does not offer two-way XML data exchange with carts, so your cart can send them orders, but they cannot send stock data back to your cart to keep stock levels current in your shopping cart. However, you can hire a coder to write a custom XML app to do so if you have the money.