Dropsuite Email Backup and Archiving Reviews

We love the fact that the product just works. Having our clients use this solution has been a great decision

We haven't found anything that we dislike at this time.

We highly recommend this product.

Providing a second layer of protection for our clients O365 products is the biggest benefit.

.It's a life saver when our clients need any deleted emails recovered

When a bulk recovery is needed, without restoring the entire mailbox, it can be time consuming to complete

Deleted email recovery

The setup process is straightforward. Once data has been ingested, there are powerful search tools. This makes it easy to find specific data.

The alerting is not as strong as I would like. There have been frequent issues with connectors to 365 that we did not receive an alert about. To be fair, it was caused by Microsoft changing their process, but I would have prefered to receive an alert rather than just notice an error in the portal.

Our customers need to have retention of their data in Microsoft 365. This was certainly important when it was just email data; however, with the move to the cloud, most of their file data lives in 365 as well.

Dropsuite is easy to configure, using a service principle application instead of global administrator access like other solutions, and the ability to automatically licence using a CSP is great. Restores of recent data are quick and the retention period is amazing. We use Dropsuite across all 365 tenants and appreciate how easy it is to deploy and maintain. When we've had to contact support via our CSP and Dropsuite, they've been useful and provided detailed scripts and information to resolve typical errors.

The UI when completing a restore is very clunky. There are restrictive folder limits when looking for SharePoint sites, and the emails don't always structure themselves in folders as you'd anticipate. Restoring older data is very very slow but it still works great. The Autotask integration duplicates licences on contracts, and needs some work, but it's still a newer feature.

Microsoft 365 backups cannot be trusted, and are not reliable or straightforward to use. Dropsuite gets around that by offering an affordable, dependable alternative.

It’s really easy to use

And most importantly, it just works !

There isn’t much to dislike if I’m honest, if anything at all, maybe just the way you might have to download a backup in split mode rather than in full size.

The lack of easy backups for emails

Running a busy MSP it is easy to get caught up spending hours setting up services for client, hours that are better suited on solving problems. Dropsuite is super simple to get up and running which means you can start protecting clients data without hassle. Beyond that, the email auditing feature is a big win for us, rather than having to restore whole mailboxes to grab one email, a quick search and your done. In short, if you want a affordable backup solution that you can set and forget knowing its got you covered, check out Dropsuite

When you first start using Dropsuite the transition from partner account to client account is not always obvious so it would be nice to see some improvements here for newbies!

By providing automated and reliable backups, while saving both time and effort.

.Dropsuite is a great tool for Office 365 and includes a backup of both emails and OneDrive

very slow to restore files and emails, needs more options for single file recover

restoring folder files and emails

The alerting feature if there is an issue with the backup jobs.

Sometimes the initial backup takes a long time.

Backing up Microsoft 365 tenant.

Simple setup and auto discover option works great.

I think the interface could be a bit more intuitive. It's not bad and you can find everything but sometime the layout isn't logical.

Restore to a past date.

.Easy and reliable use it for all my clients supplied and recommended by pax8

No dislike think it's a great product !!!

Keeping business data safe