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Dropbox Business Reviews

User Rating

1.7/5 (Based on 1,085 Ratings)

Rating Distribution

  • Excellent

    10.5%
  • Very Good

    4.4%
  • Average

    3.6%
  • Poor

    6.7%
  • Terrible

    74.7%

User Sentiments

Ease of Use, Cross-Platform Compatibility, File Sharing Capabilities, Secure Storage

Unreliable Sync, Limited File Accessibility, Unresponsive Customer Support, Slow Upload Speeds

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Review Summary

Review Summary: Users generally agree that the cloud storage service is user-friendly, offers ample storage space, seamless file sharing options, and robust file syncing capabilities. Its integration with various productivity tools and mobile accessibility further enhances its utility. However, concerns have been raised regarding occasional syncing issues, limited offline access, and the lack of advanced features found in some competitors' offerings.

Pros

  • Seamless file syncing and sharing across various devices.
  • Userfriendly interface and intuitive design.
  • Robust security features to protect sensitive data.
  • Extensive thirdparty integrations to enhance functionality.

Cons

  • Occasional glitches in syncing and file versioning.
  • Limited offline access to files without a paid subscription.
  • Insufficient customization options for advanced users.
  • Limited customer support availability during offpeak hours.

AI-Generated from the text of User Reviews

Reviews
PC

Professor Chaos

January 23, 2026 Source: Trustpilot.com
Have paid 90kr for 22 months
they refunded my money after i complained, i got for all 24 months even though i cancelled after 2 months. i had paid for 22 months without knowing it.
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LH

Larry Hartmann

January 8, 2026 Source: Trustpilot.com
Upgraded to the 2TB plan on Dropbox
Upgraded to the 2TB plan on Dropbox. Upload was easy, sharing works great. Saved my butt when I accidentally deleted a file - version history ftw!
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D

DCSaint

May 24, 2025 Source: Trustpilot.com
Great online storage site
I am completely shocked by the low rating on this site. I have had Dropbox for years and have not a single complaint. It is easy to save and edit and remove files and it is very reliable to use. The price is high but worth it, imo
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GJ

Greg Johnson

July 10, 2024 Source: Trustpilot.com
I received exceptional help from Donald…
I received exceptional help from Donald in customer service. I was on a 1 month trial of their premium product and mixed up the end of trial date and sent my cancellation in the day that it charged my account. I was calling about another question but mentioned what had happened with the trial and he was able to get the charge reversed and I'm now back on a free account.
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I

Ioannis

March 20, 2024 Source: Trustpilot.com
overall ok
they could work on the pricing a bit and stop spamming that they seem to have better price... its not a better price i got a good deal as i am a long time user so let me just be with my subscription
Read more
AG

Andrea Girouard

March 14, 2024 Source: Trustpilot.com
free customer
I have been a dropbox free customer for a while now. My files are always there when I need them. I joined when there was no limit on connected devices and they switched it. I didn't like that. Other then that I had no issues with the service. Wish I had more space but I won't pay to upgrade, have no money to waste on online storage.
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MD

Martin Linde Danty

January 3, 2024 Source: Trustpilot.com
Love dropbox
Love dropbox. It's the best way to store my files. Never any hiccups.
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JB

Jessica Brown

December 3, 2023 Source: Trustpilot.com
The best cloud content collaboration software for storing and sharing documents
The most helpful thing about Dropbox is that I can easily store and manage the documents I need. One of the most helpful platforms for importing documents from Google Drive is Dropbox. The upsides of using this platform are that I can easily share files, and it keeps all my information safe.
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S

Simon.B

October 16, 2023 Source: Trustpilot.com
I hope people read my review because I…
I hope people read my review because I feel it'll be VERY helpful.

Firstly, let me explain Dropbox briefly.
- You can store an insane amount of data at Dropbox which is fantastic for important stuff such as photos and videos or work and music. If you download the program/app to your PC/laptop, then you can easily transfer (sync) your data to Dropbox within seconds, BUT, this will then gradually take up room on your hard drive which I found very unfortunate.
- If you just upload data through their website and not the program/app, then this WON'T use up space on your hard drive.

All of the above was explained to me by a support worker named Marcus and I was very pleased at how thorough Marcus was at explaining it, this was fantastic as it helped me understand it clearly.

If you need support, simply go to their website and find the LIVE CHAT which I find very helpful. Make sure you speak to MARCUS!

Much appreciated.
Simon :)
Read more
$

$urendra

December 16, 2022 Source: Trustpilot.com
Dropbox for the win
I’ve been using Dropbox for years. A paid business plan. It is friendly, easy to use, simple to collaborate on documents, great for sharing files and without doubt, the best compared to the usual suspects.
Read more

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