Dr Dispatch Reviews

What I like most about Dr. Dispatch is the ability to handle more loads in less time, with greater control and visibility over each shipment. The implementation process is simple, and the support and customer service are excellent. It is a tool that fits our budget while still providing everything we need to operate efficiently and grow.

Support is not available 24/7; however, they do respond promptly first thing the next business day.

In my 25 years of professional experience, I have focused on the ground transportation industry. I have worked for 3PLs, trucking companies, and gained hands-on experience through my own businesses, from being an owner-operator to operating my own brokerage.

I've been using Dr Dispatch since 2007, and I find it easy to interact with, especially now that it has become web-based. The search functionality is simple. The team is very responsive, always addressing any troubleshooting requests quickly. It allows us to easily split loads for LTL, build trips with multiple legs into a straightforward manifest, and manage different stages of the load cycle like load created, dispatched, closed, and so on. The software is intuitive and easy to navigate.

I've been dealing with some lag between processes, though it has improved and is actively being reduced.

Dr Dispatch lets us easily split LTL loads and build trips with multiple legs into a simple manifest. It manages different stages of the load cycle like load created, dispatched, and closed, streamlining our brokerage and invoicing processes.

The reliability and efficiency of the service. Outstanding in every way.

Nothing comes to mind as to negative attributes. As stated above pleased with the service. Cant think of how the product could be better improved.

Reports have been very beneficial in regards to peaks in agent performance and quick glance at customer monthly/yearly revenue

Ease of use and quick and knowledgeable support. Software continues to upgrade and improve from update to update.

Whatever little details we suggested they correct they usually did on next update.

Helped us streamline our LTL and TL operation.

This TMS is very easy to use and understand.

There is nothing to Dislike about this product. It has everything you will ever need and they even accept suggestions to improve their product and use them.

If your looking for a better product then the one your currently using look no further.

this TMS has everything you need and great support to back it up.

Very easy to use. Easy to learn and figure out. They offer several videos if you do have a question on something. I love that it integrates right with my QuickBooks as well as other programs like PC miler and load boards. It saves a lot of time in multiple areas of our company. The support and service we have always received whether we just had a question or a problem has always been fast and helpful.

I would like to be able to search in the equipment fields a little more. Right now you can only search by unit number but it would be helpful to be able to search a vin or plate number also.

Overall we have been very satisfies with this purchase.

We use this program for both our trucking and brokerage companies. It is great because all of the info is in one spot and all areas of our office team can find anything they need from payroll, to fuel tax, to dispatch, to vehicle info and expirations.

I have used DD for about eight years before I ventured out to start my own Brokerage. About a 2 months ago I looked at many TMS (Transportation Management Software) platforms and found that DD was the best value for me. Some of my needs were - must be able to use online quick books - must be able to grow with the business - must have capable support team - must have online help and videos - must have document scanning and storage support - MUST have a rate confirmation I can manipulate - check, check, check... there were some better detailed products out there but they had a high learning curve and are very pricey plus those systems try to do too much and ultimately burden the end user. Also there were cheaper products out there but those were lacking at least one or more aforementioned criteria. I love the product and Appreciate the team at Doctor Dispatch. The only way I would drop them is if I built a TMS system myself.

Product is not as portable as I would like it to be. They have options but not strait out of the box - I guess that is the nature of all databases.

Ask for a loacal trial on you desktop try it out for a few months

All inclusive TMS Software for the Brokerage from a-z. Works with my OneDrive - a major plus for document handling. Somewhat intuitive for new employees - can get them up and running rather quickly. DD is always working to add pieces and modules to interact with other products such as, saferwatch, online load boards, the latest QuickBooks, PCmiler, PeopleNet, etc.

I'm not real computer savvy. I've tried the big packages like McLeod and Prophesy, and prefer DrDispatch. I picked up and started using it with little training. You won't have to get a degree to use it. It handles multi stops without changing to a bunch of different screens. Entering loads are simple. All the info is on one screen.

We run our entire business on it, with no issues.

When you compare features to cost, you'll look no further.

We run a brokerage and trucking authority on this system. We run 130 trucks of our own, and cover 50-100 loads a month on the software. I wouldn't switch if you paid me.

we can keep track of our loads that are moving and the loads we have coming up. we can also go back and check the loads that we have hauled and follow up on payments. it is can be utilized quite a bit more than we do but it takes care of our needs.

We have very few dislikes, but if anything it would be keeping all our information updated. Some things need to be archived and they have to go through Dr Dispatch to have these done. there are a couple things that are very slow in getting them completed.

Make sure you understand what you are getting and how to use it.

Keeping a complete record and this system takes care of it.

The software is very user friendly however if we come across questions, the technical group is awesome.

Have not been able to print individual shippers or receivers. but can print individual customers.

The simplicity of use (data entry) to produce complicated reports in a quick manner assists in the overall awareness of the state of current business analysis.

Reports have been very beneficial in regards to peaks in agent performance and quick glance at customer monthly/yearly revenue