DonorPerfect Reviews

User Rating

4.6/5 (Based on 210 Ratings)

Rating Distribution

Excellent
80%
Very Good
11.4%
Average
1.9%
Poor
0.5%
Terrible
6.2%

User Sentiments

Excellent Customer Support, User-Friendly Interface, Comprehensive Reporting Features, Extensive Integrations

Complex Reporting Functionality, Occasional Software Glitches, Limited Customization Options, Cost and Associated Fees

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Review Summary

Overall, users find DonorPerfect easy to use and appreciate its comprehensive fundraising features, customizable reports, and strong donor management capabilities. However, some reviewers mention occasional glitches, a dated interface, and a lack of mobile app integration as areas for improvement. While users generally praise DonorPerfect's customer support, there are concerns about the slow response times and limited availability of technical support. For nonprofits seeking a comprehensive fundraising solution, DonorPerfect is a solid choice, but users should be prepared for potential technical issues and limited mobile access.

Pros

Userfriendly interface with customizable dashboards and easy navigation
Robust donor management capabilities including tracking donations, relationships, and communication history
Comprehensive reporting and analytics to monitor fundraising performance and identify trends
Wide range of integrations with other software and payment processors

Cons

High cost compared to some other donor management software
Occasional reports of technical glitches and slow performance
Limited mobile app functionality, making it challenging to manage donations and data on the go
Some users find the reporting features to be complex and difficult to use

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Reviews

Tammy O'Connor

December 27, 2025 Source: Trustpilot.com

Fabulous

Fabulous! They are making my life much easier.

customer

December 15, 2025 Source: Trustpilot.com

So considerate

So considerate, helpful, and timely! Excellent customer service and help with the transition process! Appreciate the information explaining every step.

Lee Ann

November 27, 2025 Source: Trustpilot.com

All questions were answered quickly and…

All questions were answered quickly and professionally. The personal touch of meeting with a representative was very much appreciated. I am also very impressed that my organization has been assigned a personal onboarding coordinator.

Darcy Bisker

November 11, 2025 Source: Trustpilot.com

Excellent representatives and easy…

Excellent representatives and easy software. We really like DonorPerfect so far.

Customer in OC

November 10, 2025 Source: Trustpilot.com

Clear comprehensive explanation of the…

Clear comprehensive explanation of the product. Very responsive and consultative sales person

Susan

October 29, 2025 Source: Trustpilot.com

Affter so many years using DP

Affter so many years using DP, there has never been one time that there wasnt the best and most understanding support

Shlomi, Per Artes

October 19, 2025 Source: Trustpilot.com

Half the cost; Best customer service

Two words made this such a pleasant experience: Suzanne Gildea. She's been incredibly patient and attentive and has done an excellent job getting us to the finish line. DP offers best-in-class services at approximately half the cost of its competitors.

WOJCIECH

October 19, 2025 Source: Trustpilot.com

Clear presentation, useful tools

Clear, nice presentation, great tools, quick response

customer - Elaine

October 18, 2025 Source: Trustpilot.com

Good customer service and flexible…

Good customer service and flexible systems.

customer

October 14, 2025 Source: Trustpilot.com

My Account Executive listened to the needs of my organization

My Account Executive listened to my needs and was informative without being pushy. He was patient and shared accurate and detailed information to help me make an informed decision about choosing a donor management system that would work for my org.

DonorPerfect Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use DonorPerfect?

Review Summary

Pros

Cons

Tammy O'Connor

customer

Lee Ann

Darcy Bisker

Customer in OC

Susan

Shlomi, Per Artes

WOJCIECH

customer - Elaine

customer

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