Documoto Reviews

- Can create a content and upload if for specific unit of people which actually related to that to avoid disperacy and confusion.

- Upload and search on this is quite easy and effective.

- Integration with our systems is easy and well connected for documents research.

- Friendly in both front-end and back-end.

The ability to make changes is what sold us. When errors are found we can quickly get it corrected and the customer can see the change within a matter of minutes. On the service side, being able to 'relate content' (such as a repair video) to parts is great. Saves phone calls to our service department!

I wish I had more options for customization. We have some options now, but there are a few small things I wish I could change which I feel would really improve our users experience.

Documoto is helping our Dealers be more self-sufficient. Providing all the information our Dealers need (service parts, weights, dims, photo, repair procedures) frees up our Service Department to focus on other customer needs. We are also now using Documoto to show the Accessories available for products. Big improvement over just providing Dealers a paper copy of what fits on what.

I like how easy it is to filter and navigate through our parts books. Also, I like that some parts can have their separate breakdowns, such as seal kits. I like that we can have our customers and employees have certain segments that they can see. Not all of our customers and employees need to see certain books so it is nice to narrow it down.

It may just be the web browser I am using, but it does have a lag at times and takes away for it to load.

Being able to give our end customers access to parts books but not giving all the information our dealer customers see.

We recently held a Rep Council meeting bringing in representatives from all US regions that covered various topics and when Documoto was brought up they had nothing but positive things to say about the software.

Not a dislike but would like to see the ability to publish 3D drawings

With our Reps using the software that then helps create internal efficiencies. If they can find the part easily (which they do), then that means less calls into our internal Customer Service and Tech Service teams.

The Docuoto customer and technical support teams provide great service.

The integration process with existing company systems can be technical and requires development time.

Documoto is a great help when it comes to looking up part information needed to service and repair equipment.

The features are very easy to navigate. The website is well organized.

I have not experienced any dislikes about this form of media.

I solved the issues I was having with the platform by troubleshooting my steps. The benefits I have realized is having this platform to solve my issues.

.SImple, easy to follow

Viewing and printing is clear and concise

Editing parts list, images and thumbnails can be done in no time at all

Tech support very helpful!

Documoto is self-explanatory, yet sophisticated. The support team is very reliable and responsive when questions do arise. Personally, the questions are rare.

I honestly do not have any dislikes for Documoto "per se". The material we utilize requires a lot of time and concentration for it to maximize my benefits. The data takes a lot of time to load accurately. That is not a Documoto issue, but it speaks to the ability of Documoto to adapt to our business needs.

Give it a good look as an option.

Documoto is allowing me to load manuals so our customers can access them online in the most comprehensive way possible.

Documoto molds what your company's needs and desires are. They can virtually do anything that you ask them to do.

I can't think of anything that I don't particularly like. There are a few things that maybe could be updated for better customer interface but some of that may be due to what we have on our side, as well.

I would recommend having a solid idea of what exact you want to get out of Documoto.

Customer experience satisfaction with ordering parts from start to finish! It also helps us to streamline a lot of unnecessary activity within our company.

What I found most helpful were their state-of-the-art software solutions. Its features, such as managing and sharing technical documentation easily, really helped us overcome complex content management challenges.

I honestly can't say I dislike anything from this product. The company is U.S.-based; you're able to request a demo to try it out first! And they have a customer service number that Documoto can always be there for you.

The benefits I've realized using Documoto were increasing online sales revenue & processes while enhancing customer support experiences.