DocStar ECM Reviews

The staff at docStar eclipse are very fast. We provided an enormous amount of files for scanning onto the cloud and it was done with high levels of accuracy and very quickly. They followed our instructions to the letter and got things done.

So far the interface in which you access the files are very old fashioned. You must follow each link into each individual folder to access certain things and you can not drag and drop items such as newer platforms in other systems. Such ways of working with a software is outdated and is not as user friendly.

I suggest taking 30 minutes to familiarize yourself with the system. Play with how the folders work and how to move files around. The logic is simple but it needs a little getting used to.

This is helping with our lack of space in the office. By switching to an online system for document storage instead of having boxes and drawers full of files around the office, it has improved not only our over head costs but has improved efficiency. Staff can not access files more easily via the system instead of physically hunting for it.

We file several types of documents (accounting, hr,contracts,policies). We use a bar-code coversheet workflow to re-direct the document to the correct workflow for further processing. The coversheet workflow allows us to detect blank pages (one-sided vs double-sided) and not import them. This avoids the questions from people asking /thinking a blank page was not imported correctly.

Log-in problems occasionally happen when updates occur. We also use Barcodes to direct the document thru the workflow process. Sometimes the printers skew the barcodes and the workflow stops at a certain step.

Digitizing our paper documents and setting up workflows for certain aspects of our business.

My favorite thing about docstar is the ability to use the “retrieve” tool to search any document I’m looking for u see a specific account!

When using the retrieval process, the way the documents are listed, it can be hard to read and the format/font could be a little bigger. Have not figured out a way to change this.

If you are looking for something simple yet detailed for the organization of documents and other important materials, look no further. DocStar is the way to go. It’s easy to use and easy to look up important information.

Retrieval of documents, organization of documents within customer accounts. Ease of accessing a lot of information with on click.

The ease of use for our field staff to review and approve invoices from anywhere with a network connection.

The customer service. They are willing to go above and beyond to get what you need done or corrected.

I did not find this product 3 years ago.

We use DocStar to capture everything that comes into our offices in a centralized location. Having all information makes it easier for us to help our clients.

We do not use the workflow function and it would be great to be able to import documents without them hitting workflow.

We save on rent. If we tried to keep paper files we would need much more office space.

The familiarity with the 3x interface and not having to install client software.

I really don't see any downsides as yet.

Making it much easier for users in different geographical locations to collaborate over the same documents.

Administrative tasks are much reduced.

I like how easy it is too process invoices, and even when I upload colored invoices the picture shows up good.

I dislike nothing. We are currently upgrading Docstar with new features so that will help.

Ability to minimize errors and duplicate invoices.

I like that I can go right back to home page after each approval.

That after I have been on it for 30+ minutes it logs me out occassionally.

I recommend any small or large company to use this system

That

I like how users have control of the design. I also like how easily I can search for documents. In addition, I like the filing system. Once I learned that you can file chronologically, it made searching for documents even better.

Really nothing. I've learned to really love DocStar

Include the Created On tab as it is helpful when searching for documents.

nothing

I like the workflows that can be created for different types of invoicing.

It seemed complicated to setup multiple groups to view their invoices. We pool all invoices together so we can’t have certain people view only their departments invoices, they would see all invoices. So we don’t permit those potential users to view invoicing as they would have access to all.

Very good and robust system.