Denticon Reviews

I used Denticon for over two years at Channel Islands Family Dental, and it was a very reliable and user-friendly EMR. The system is easy to navigate and makes daily tasks like eligibility verification, document uploads, patient care coordination, and insurance management efficient and straightforward. The interface is clean and intuitive, which helped our team stay productive in a fast-paced dental office.

While using Denticon, I did not come across any significant issues. The performance remained stable throughout, and both my colleagues and I did not face any recurring problems.

Denticon brings all patient and insurance information together in one place, which has made our workflows much more organized and efficient. By streamlining administrative tasks, it has helped us avoid mistakes and made it easier for staff to coordinate with each other. As a result, both our team's efficiency and the overall patient experience have noticeably improved.

We are fairly new to Denticon, but no stranger to Cloud 9. During the conversion we had the best support and a seamless setup. Our teams weren’t fond of it at first, of course, but over time they are in LOVE. The TX plan process is great, we have been able to centralize our RCM and look forward to a call center next. So happy to be part of the Planet DDS Family!

Analytics is still a struggle and X-rays

We are working on the analytics and also the xvweb

The cost for a great platform like this really made sense for my multiple practices. Not to mention the level of support is great. We also get a ton of built in features that competitors as similar pricepoints do not offer.

The platform itself feels a bit dated and could be improved which I know they are working on!

We use Denticon every single day. It is a foundational element of my company.

The portal is easy to use and smooth.

The information related to dental billing is available on one single platform.

Font and UI can be improved, rest everything is good

It helps to manage dental billing for patients though single UI.

I truly enjoy working with Denticon. I'm excited about upcoming enhancements and love the ability to interact and request improvements that will benefit every dental office

There is no Auto Blue Book. Ins Posting is more time consuming.

The main goal for us was to find a cloud-based dental software to meet the needs of our patients, our team, and the business owners at the ease of our fingerstips no matter where we are.

We are still beginning our long journey of implementation of Denticon but my experience so far has been wonderful. I've gotten to meet many subject matter experts across the PDDS organization as well as connect with other DSO's that have implemented the system to learn from. I appreciate the time and dedication the entire team has shown myself and our organization thus far and look forward to bringing this project to fruition

We are coming from a propriety system with our developers in-house so anytime we need something new, we can build it ourselves. That will likely be the biggest learning curve for our staff. While Denticon has a great Feature Request system to log our wants/needs it isn't the same as sending an internal request to our own team. But the benefits of Denticon still far outweigh this small downside.

Steamlined processes overall, like having all of the important patient information on one screen or just a simple and intuitive click away!

One of the many things I love about Denticon is that it is Cloud based, which is crucial for our 10 location DSO. Patient information is shared across the enterprise and the reporting is outstanding.

It would be helpful if a pin board was developed to help hold an appointment to be rescheduled, instead of save and paste.

Denticon has outstanding reporting capability, for our multi location DSO. In addition, the Planet DDS team works closely with its customers to understand our challenges at the practice and executive level, and creates solutions so that we can work more efficiently.

In the last 10 years of using Planet DDS, we have grown from 2 to 11 locations. The ease of use of the product is unmatched. The conversion process is seamless, and the support team is phenomenal.

I wouldn't change a thing! Denticon works great for us.

They are always improving, and take suggestions from users to better the product.

“I have truly enjoyed working with Planet DDS because of the attention given to users. The help desk and ticket request is phenomenal service that is easy to use with a quick response time. I also can very much appreciate that even if the answer is not known to the Planet DDS rep, they don't make stuff up but honestly say, record the problem and escalate and then keep in touch and follow up with me.”

turn around time on feature requests that I've submitted to have.

I don't have anything that is a problem with Denticon at the moment. It's an efficient program.

“I have been working with Planet DDS since 2009. I have appreciated their willingness to work closely with clients to make sure that Denticon can be maximized within the individual DSO. The improvements that Planet DDS have made over the last 10+ years have been impressive. I am sure I will be a client of Planet DDS for many more years to come.”

Sometimes development of new features, or integrations with other systems requires long wait times.

Touches every part of our business and helps us to have consistency and productivity.