DaySmart Pet Reviews

I like that DaySmart Pet is very convenient and it makes things a lot easier. You don't have to write anything down because it's all online, which is better for us and the customer.

I would say the biggest downfall is we do lose connection a lot recently. So it does interfere with collecting payment and stuff like that.

DaySmart Pet helps us manage appointments better and sends reminders to customers, making our job easier and more convenient as everything is online.

.Booking appointments can be done so quickly

I haven't had time to utilize all of the reporting features

Do yourself a favor and try it out!

It solves having to carry around your appointment book and white out!

I can use my phone if I'm not around my computer to schedule!

Nothing at all! It has benefitted us in a lot of ways.

It has helped with no shows with the option to send confirmation texts!

This app is very easy to use. Setting up appointments is a breeze and also accessing the website is very convenient. I get appointment request quick and being able to accept or reject them before the client booking is a god send!

I haven't been able to double book for certain times in blocks and I'm not sure if it's actually the app or if it's the user! Haha I am still learning but I love this app for my clients!

I absolutely recommend this app! If you are a small dog groomer like me it's super easy and convenient. My clients never have any issues booking!

Excessive bookings and people booking certain dogs in time slots that I don't have available. Like big dogs in a time slot I only have room for a small dog.

Customer service is terrific. They are all USA based and very knowledgeable

They are very slow to make changes to the software. Suggestions for improvements go nowhere. It is like they never asked an actual pet shop what works best. Sometimes we have to navigate 6-7 screens just to get some info while we have a customer on the phone. There has to be a more efficient way to retrieve basic info. I have volunteered my shop to be a beta location for the programmers to visit.

Another example is this survey. You don't even have my industry listed in the drop down menu. The software is for grooming/boarding/daycare facilities and all you list is Veterinary!

Do your homework and make sure the software will meet all your expectations. Don't rely on Daysmart to make changes to meet your expectations. Those changes may or may not take years to happen. Buy the fastest computer you can buy because you will need it; otherwise the software will be slow to use.

Online booking and the ability to adapt the scheduling system to my needs.

The card processing can be very difficult to use and often needs multiple attempts to be successful with many cards

Phone assistants should be more knowledgeable about the software

Booking after hours with the online booking

The cloud is great running multiple mobiles. Real time updates. E-forms. Card payment integration. Pop up notes.

The routing feature needs a way that Admin can see individual emp routes without their passwords.

Take the time to set it up the way you want and things will roll well.

With the recent addition of e-forms, we alleviated a huge need to outsource.

Staff is always great to help and software is easy to use.

Nothing, software works great, like any program has the odd bug that shuts us out but their team is quick to fix it.

Booking more efficiently

We like Daysmart because it is a all in one system. You can literally do everything from appointments, reminders, retail, daycare, point of sale. It does it all.

I do dislike that it notifies client everytime we move an appointment unless we have it turned off and then the reminders are turned off. I would like to see improvements in the way it communicates with clients.

I would highly recommend this system to anyone.

We have been able to solve the problems of our old system and having multiple books to do everything to now having an all in one system. Yes, it has do to the online booking portal.

I love the appointment confirmation/ cancel sent to clients before appointments so no wasted time

Sometimes the software freezes for no reason

Client information accounts are stored in the software.