Datto RMM Reviews

User Rating

4.7/5 (Based on 653 Ratings)

Rating Distribution

Excellent
74.9%
Very Good
20.1%
Average
3.2%
Poor
0.9%
Terrible
0.9%

User Sentiments

Comprehensive Remote Management, Extensive Integrations, Easy to Use Interface, Powerful Automation

Outdated Legacy UI, Occasional Software Glitches, Slow Web Remote Access, Limited Custom Monitoring

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Review Summary

Dotto RMM is praised for its comprehensive toolset for managing endpoints, including remote access, scheduled jobs, and software installation. Users appreciate the easy integration with other Datto products and the ability to centralize device management. However, the new UI is a recurring point of contention, with users finding it clunky and lacking features compared to the legacy UI. Some users also experience intermittent connection issues and slower performance. Despite these drawbacks, Datto RMM is seen as a solid, comprehensive RMM solution that can enhance efficiency and provide a unified platform for various IT tasks.

Pros

Dathto RMM provides centralized management of multiple endpoints, simplifying device administration.
The platform offers a wide range of builtin tools and automation for tasks such as scheduling jobs and remote access.
Dathto integrates with other Dathto products and PSA tools, creating a streamlined workflow for MSPs.

Cons

The new UI, while modern, can be clunky and lacks features found in the legacy UI, requiring users to switch between interfaces.
Some users report intermittent connection issues and slow remote access speeds.

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Reviews

Victor B

June 4, 2025 Source: G2.com

Everything on the same platform.

What do you like best about Datto RMM?

To easy to use and easy to create automation with ComStore for customer deployment support. Very easy to implement in large and small companies. The best software for customer support. I use Datto RMM everyday.

What do you dislike about Datto RMM?

At this moment I have nothing bad to say about Datto RMM. I just love the software this moment.

What problems is Datto RMM solving and how is that benefiting you?

I am using Datto RMM to monitor the diesel fuel system computers. With Datto RMM we have detected unnecessary diesel consumption, saving the company money. The Best RMM I have ever used.

Alvaro V

May 21, 2025 Source: G2.com

I worked

What do you like best about Datto RMM?

.I just not only remote computer from my customers, I can see detailed information about software and hardware statitics on it even being not connected

What do you dislike about Datto RMM?

some times I need to forward key commands and does not respond as I need, in that case I need to do a workaround to solve the moment

What problems is Datto RMM solving and how is that benefiting you?

the need to be in place with the user solving software situations is one of the best remote app

tarun s

May 18, 2025 Source: G2.com

Best Tool

What do you like best about Datto RMM?

The best thing about dato RMM is the user interface and the efficiency of the application.

What do you dislike about Datto RMM?

There is nothing to dislike everything seems to be great.

What problems is Datto RMM solving and how is that benefiting you?

Datto RMM solves all the endpoint management with the best interface and user experience.

Anthony R

May 8, 2025 Source: G2.com

All in one solution for any Help desk or service desk manager

What do you like best about Datto RMM?

The ability to not only monitor devices, but to deploy, and manage them on the fly. Easy to implement in any environment. I live inside of this product, frequently using this for almost all of my tasks. EASE OF USE IS AMAZING!

What do you dislike about Datto RMM?

If there was any downside it would be the transparency of some of the functions and integrations, Although the help desk is fantastic and is able to assist with all of this in a timely manner.

What problems is Datto RMM solving and how is that benefiting you?

THe fact that i can accomplish all my tasks within one simple to use platform is amazing. It has made my job easier and more efficient.

Lokesh S

May 5, 2025 Source: G2.com

Awesome remote monitoring and management tool for MSP

What do you like best about Datto RMM?

Web remote and Splashtop offer outstanding features for remote access to end-user systems. Additionally, the robust automation capabilities enable us to schedule jobs for single or multiple devices, even at the site level. Integration with Datto BCDR and Datto SAAS backups simplifies backup management within a single portal. The user-friendly GUI facilitates easy integration and implementation for new clients and devices. We depend on this platform daily to manage over 100 clients, and the 24/7 support ensures we receive prompt assistance whenever needed.

What do you dislike about Datto RMM?

Not any single feature, all are best and easy to manage.

What problems is Datto RMM solving and how is that benefiting you?

As an MSP, we depend on this application daily. It allows for seamless execution of PowerShell or Command Prompt commands through Datto RMM, ensuring minimal disruption to users. Additionally, its patching capabilities and other features make it highly efficient for managing multiple clients.

James B

May 1, 2025 Source: G2.com

Good

What do you like best about Datto RMM?

Easy to use interface that works well for us

What do you dislike about Datto RMM?

The remote management sometimes doesn’t work. It’s very rare, but it has happened once or twice where we need to have the user restart in order to start remoting in.

What problems is Datto RMM solving and how is that benefiting you?

Centralized place to monitor all our endpoints

Chris P

April 30, 2025 Source: G2.com

Simplifies our endpoint mamagement

What do you like best about Datto RMM?

The visibility that Datto RMM has provided us on all of our endpoints from a single pane vs competing RMMs have saved our techs countless time. Makes managing and overviewing systems a breeze.

What do you dislike about Datto RMM?

The way scripts are deployed from the rmm make it hard to securely deploy scripts with Threatlocker

What problems is Datto RMM solving and how is that benefiting you?

Automated script deployment with easy UDF report tracking for successful stack deployment confirmation.

Verified User in Primary/Secondary Education

April 29, 2025 Source: G2.com

Integration Integration Integration

What do you like best about Datto RMM?

I love how seamlessly it integrated with our environment. It has made workloads quicker and easier.

What do you dislike about Datto RMM?

There is a steep learning curve. There is so much that at times it feels overwhelming.

What problems is Datto RMM solving and how is that benefiting you?

Easily fixing issues without interrupting our endusers with the use of scripts that we can deploy through the comstore.

Michael Z

April 29, 2025 Source: G2.com

The only RMM to consider

What do you like best about Datto RMM?

Ease of use, modular nature, extremely extensible and integration rich.

What do you dislike about Datto RMM?

Some menu system updates needed. More multi-tenant options needed for branding.

What problems is Datto RMM solving and how is that benefiting you?

Quick and easy access needs with PSA and ticketing capabilities.

Marcio P

March 31, 2025 Source: G2.com

Great RMM product

What do you like best about Datto RMM?

Part of integration with other Kaseya products, including IT Glue and Autotask, allowing AI to take place.

What do you dislike about Datto RMM?

No remote printing capability. Sometimes remote access doesn't work via RDP, VNC and splashtop.

What problems is Datto RMM solving and how is that benefiting you?

saving tons of time with automated tasks and reducing risks through monitoring and alerts opening tickets for us.

Datto RMM Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Datto RMM?

Review Summary

Pros

Cons

Victor B

Alvaro V

tarun s

Anthony R

Lokesh S

James B

Chris P

Verified User in Primary/Secondary Education

Michael Z

Marcio P

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