US

User in Computer Software

August 10, 2020 Source: G2crowd.com

"Great insights into what users are doing on your website"

What do you like best?

I absolutely love the interface and the ability to see what users do on my website so I know what to improve. Oh! The option to see the heatmap for different resolutions is cool, too!

What do you dislike?

I can't name something specific that I dislike, maybe more tips in their blog would be helpful.

Recommendations to others considering the product:

Great client support, provides a lot of information and looks fun.

What problems are you solving with the product? What benefits have you realized?

My team has been using the lollipop payment plan and it saves us a ton of time. We made an A/B test for one of our websites and could tell the better version in two weeks.

MG

Mick G

August 6, 2020 Source: G2crowd.com

"A great combination of Heatmaps and User Activity"

What do you like best?

The great thing for us about Cux is that it allowed us to combine two former tools. Our heatmaps tool and our event tracking tool. Having this data together and easy to access has really allowed me to offer better user insights internally and shape our product road map

What do you dislike?

At first pricing wasn't clear and could have some more plug and play integrations with other data platforms. But for us it's not so bad as we just used their API

What problems are you solving with the product? What benefits have you realized?

For a while we simply created features, changed layouts, changed content and we just believed it was the right thing to do. We also 'hoped' for the results. Cux takes the guess work away. Using it we are able to easily identify areas of our website and product being used the most, turning users on or off and what to change. Further more, when we do make changes we are able to track it step by step to see it's impact on our users experience, but also on conversion and revenue.

WJ

Wojciech J

August 4, 2020 Source: G2crowd.com

"Great product to analyze users' behavior"

What do you like best?

I like behavioral insights and heatmaps that are very accurate.

What do you dislike?

I don't like the fact that the pricing is not public.

What problems are you solving with the product? What benefits have you realized?

It helps us understand what visitors do on our website.

AS

Aazar Ali S

August 3, 2020 Source: G2crowd.com

"Best behavior segmentation & user behavior analytics tool -- Meant for PMs & Growth Teams"

What do you like best?

Cux is meant for PM and Growth Teams. I love the fact that they have behavior segmentation, user segmentation, event-based conversion rates and auto-capture events.

What do you dislike?

It's a relatively newer tool in the market but nothing other than that.

Recommendations to others considering the product:

I'd recommend to have a goal in your mind while using cux. Don't just use it for the website.

What problems are you solving with the product? What benefits have you realized?

User recording, user event-based recording, segmentation, and analysis.

- I understand the drop-offs

- I understand where to optimize and increase adoption on my website + app.

MS

Mahinour S

July 29, 2020 Source: G2crowd.com

"The BEST, SIMPLEST, and Most AFFORDABLE heatmap & data analytics tool"

What do you like best?

Cux.io helps us understand what gets our visitors' attention, how they move around, what they click on the website and more useful analytics.

What do you dislike?

Well, I found nothing to dislike at the moment.

What problems are you solving with the product? What benefits have you realized?

Cux.io helps us on getting actionable insights for increasing conversions based on where users click, how far they scroll and where are they located.

MT

Martyna T

July 28, 2020 Source: G2crowd.com

"Must-have analytical tool for all marketers and web designers"

What do you like best?

I love the pixel perfect heatmaps. They show me not only graphics that were clicked by the client but the exact point where it was clicked. And what more - they are optimized for all possible devices with a built-in internet browser as well as all screen resolutions.

I’m also fascinated with their new feature – Experience Metrics which helps me uncover the spots where clients get frustrated. It’s amazing that I can analyze users’ feelings – something that is not physical, and I can measure it with numbers. Thanks to indicators such as content zooming, rage clicks, rage k-presses, chaotic movements or constant refreshing I get an information that client may be getting angry or have problems.

Thanks to conversion waterfalls I can measure the conversion rate and find places where conversion drops. I can easily analyze not only URLs, but every event make by client on the website (click, scroll, form filling/submitting). What more – I can analyze filtered visits for users who drop out and immediately identify their issues . And all that without developers' support (thanks to auto-capture events!).

And one more - this tool wouldn’t be the same without Paulina, Kamil and their team. They are always willing to help, share their knowledge and experience. Talking with them is a real pleasure 😊

What do you dislike?

CUX is perfect for website and web apps, it’s a pity that they don’t support mobile apps :/

What problems are you solving with the product? What benefits have you realized?

CUX helps analyzing the whole user journey on the website. It shows all the tabs opened by the client and treats them as a one visit, which is very important in analyzing online users' behavior. Thanks to this tool, we were able to find immediately bottle necks in our client’s purchase path and suggest him necessary changes to improve process.

RM

Roxana M

July 23, 2020 Source: G2crowd.com

"I can now improve our customer experience at a whole new level!"

What do you like best?

I like the most the heatmaps. By analyzing the heatmaps we and our designer were able to make informed decisions when it comes to design. I used the real-time feature too, mostly for when we send out a newsletter and have a big amount of users visiting the website. Lastly, I can't NOT enjoy the insights they offer. (which is more than just numbers - like all the other tools usually do)

What do you dislike?

It was a bit difficult at first to do the integration with the website, especially if you're not a technical person.

What problems are you solving with the product? What benefits have you realized?

I can act upon data when it comes to our website. Before Cux we used to follow only common best practices, but we came to realize that on top of that, you need information that is specific to your own audience.

SG

Shrey G

July 23, 2020 Source: G2crowd.com

"Best real-time visitor tracking tool"

What do you like best?

The tool gives you a visual preview of customers’ visits actions & their complete journey on your website.

What do you dislike?

No dislike with Cux, it is working really fine and give the most valuable results.

What problems are you solving with the product? What benefits have you realized?

Consumer behavior, visitor tracking, overall user flow, user onboarding process, overall improve the landing page conversions.

RG

Razvan G

July 23, 2020 Source: G2crowd.com

"Great software to improve website conversion"

What do you like best?

I love being able to play what the user does on the website and this can help me put myself in his point of view so I know where to improve the layout, so this will improve the overall conversion.

What do you dislike?

I don't think there is something specific I don't like, but maybe I would like to see some more features or recommendations based not the reports.

Recommendations to others considering the product:

I think Cux is really easy to implement and the value is really worth it.

What problems are you solving with the product? What benefits have you realized?

I think improving the overall website conversion has a huge impact on anyone's business revenue.

US

User in Computer Software

July 22, 2020 Source: G2crowd.com

"Great little tool for UX research"

What do you like best?

It's a great little tool, especially given the price, but it doesn't allow enough flexibility to be your main on-site research tool.

What do you dislike?

Sometimes it runs a little slow. But overall we are all happy here with the product, my team is also satisfied with the reports we have received from cux.io.

What problems are you solving with the product? What benefits have you realized?

cux.io is very easy to setup. Simply signup, install the javascript code, and you're off & running. The heat-mapping tool is good, and the ability to record user sessions is nice when auditing user flow and customer activity on a website.

Cux.io Reviews

User Rating

Rating Distribution

Do You Use Cux.io?

User in Computer Software

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Mick G

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Wojciech J

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Aazar Ali S

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Mahinour S

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Martyna T

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Roxana M

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Shrey G

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Razvan G

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

User in Computer Software

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

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