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Creatio Reviews

User Rating

4.9/5 (Based on 480 Ratings)

Rating Distribution

  • Excellent

    94.6%
  • Very Good

    1.7%
  • Average

    0.2%
  • Poor

    2.7%
  • Terrible

    0.8%

User Sentiments

Easy to Use Interface, Extensive Customization Capabilities, Robust Business Process Automation, Excellent Customer Support

Mobile App Functionality, Slow Processing Times, Limited Reporting Functionality, Steep Learning Curve

Do You Use Creatio?

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Review Summary

Overall, users praise Creatio for its user-friendly interface, customization options, and comprehensive features. Many reviewers highlight its ease of use, with some noting that even non-technical users can quickly learn and navigate the platform. Additionally, users appreciate the ability to tailor Creatio to their specific business needs, citing the wide range of customization options and integrations available. The platform's comprehensive functionality is also a key selling point, with reviewers highlighting its capabilities in areas such as sales, marketing, customer service, and project management.

Pros

  • Comprehensive suite of CRM and BPM tools for businesses of all sizes.
  • Scalable and customizable to meet specific business needs and industry requirements.
  • Highly configurable workflow automation and business process management capabilities.
  • Intuitive user interface and easytouse draganddrop functionality for nontechnical users.

Cons

  • Steep learning curve for some users, especially those new to CRM and BPM systems.
  • Limited reporting and analytics capabilities compared to more specialized CRM solutions.
  • Occasional performance issues and slow response times reported by some users.
  • Limited integration options with certain thirdparty applications and systems.

AI-Generated from the text of User Reviews

Reviews
DF

Dan F

October 15, 2026 Source: G2.com
SAAS license like salesforce Easy-to-Use No-Code/Low-Code APIs and Dev Portal
What do you like best about Creatio?No code low code and dev portal ease of use APIsWhat do you dislike about Creatio?Need in house technical knowledge. More focus on real time payments and cross market utilityWhat problems is Creatio solving and how is that benefiting you?Better than
Read more
VI

Verified User in Insurance

October 15, 2026 Source: G2.com
Intuitive Low-Code Platform with a Truly Useful Partner Ecosystem
What do you like best about Creatio?Intuitive and low-code. It’s easy to implement, and the partner ecosystem is genuinely useful. It’s also easy to learn, so getting started doesn’t take much time.What do you dislike about Creatio?Integration is challenging for inhouse application and system of recordsWhat problems is Creatio solving and how is that benefiting you?Workflow management and lead management.
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IK

Iryna K

October 8, 2026 Source: G2.com
Automatic Processes Made Easy
What do you like best about Creatio?I really like its flexibility and the no-code approach. You can customize processes and build solutions without a lot of coding. It’s also quite easy to adapt the platform to different business needsWhat do you dislike about Creatio?I think the platform can be a little complex at first, especially for new users. But once you understand the logic, it becomes much easier to work with.What problems is Creatio solving and how is that benefiting you?Creatio helps us automate processes, reduce manual work, and build flexible solutions for different business needs. It allows us to deliver solutions faster to our customers.
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NC

Nikita C

October 8, 2026 Source: G2.com
Fantastic AI Features, Needs SQL Performance Improvement
What do you like best about Creatio?I really like the AI tools in Creatio, they stand out for me. The features in its Studio and agents are definitely beneficial and valuable in my experience.What do you dislike about Creatio?The SQL performance in Creatio could use some work, especially when it comes to the Freedom UI dashboards. They tend to generate hard queries that can be a bit of a pain.What problems is Creatio solving and how is that benefiting you?Creatio solves issues with large data, which is crucial for our banking operations. I appreciate its AI tools for efficiency, although SQL performance can be affected by complex queries from Freedom UI dashboards. Overall, it integrates well with our banking apps.
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LN

Lena N

October 8, 2026 Source: G2.com
Fast-Paced Development and Stellar Support
What do you like best about Creatio?I really like that Creatio is a fast-developing company; they grow so quickly that sometimes we struggle to keep pace with them, but it's exciting to always be up to date. I also appreciate Creatio's great staff members, who are always helpful and maintain strong connections with partners. This support has enabled us to attract great clients and work with huge enterprise companies. Creatio's easy setup, even for those not familiar with no-code, makes it accessible, and Create Academy helps understand all the processes confidently. Being able to extend Creatio's functionalities for omnichannel communication has been a plus as well.What do you dislike about Creatio?NothingWhat problems is Creatio solving and how is that benefiting you?Creatio solves every problem we have since we work only with it. We appreciate their fast development and helpful staff, which help us sign great clients and work with huge enterprises. It's also easy to learn, even for non-technical people.
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VS

Verified User in Financial Services

October 8, 2026 Source: G2.com
Flexible, Highly Configurable CRM That Keeps Improving Our Sales Processes
What do you like best about Creatio?We have been using Creatio as our sales CRM for five years and appreciate its flexibility and extensive capabilities. Its highly configurable low-code platform allows us to adapt workflows to our business needs and continuously improve our sales processes.What do you dislike about Creatio?While Creatio offers a wide range of features and flexibility, the pricing could be more competitive, especially for businesses looking to scale their usage. More flexible pricing options would make the platform even more attractive for long-term customers.What problems is Creatio solving and how is that benefiting you?Creatio helps us manage our sales processes, centralize customer information, and improve visibility across our sales pipeline. Its flexible low-code capabilities allow us to customize workflows to our business needs, automate routine tasks, and improve team efficiency.
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HP

Hubert P

October 8, 2026 Source: G2.com
Customizability That Outshines the Competition
What do you like best about Creatio?Customizability better than competition like Salesforce.What do you dislike about Creatio?Amount of bugs. Frequent need for supportWhat problems is Creatio solving and how is that benefiting you?Workflow automation, tailoring to the client need no compromise
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Б

Богдан

October 8, 2026 Source: G2.com
Optimizes Banking Processes Efficiently
What do you like best about Creatio?I really like how Creatio makes it easy to customize sections, business processes, and integrations. The plethora of documentation available on the Creatio Academy is also something I find valuable. It's great that we've implemented many business processes that help our analysts work faster and save time. The ease of customization stands out for me alongside the valuable documentation.What do you dislike about Creatio?The one bad thing we noticed is not very fast loading on the first login page. I would like it to be faster.What problems is Creatio solving and how is that benefiting you?Creatio optimizes banking processes, saving time by helping our analysts work faster with implemented business processes.
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LL

Lesia L

October 8, 2026 Source: G2.com
Promising Automation with Easy Setup
What do you like best about Creatio?I like the agents in Creatio; they stand out to me. So far, Creatio looks great, and I'm looking forward to using it more to automate workflows. It seems easy to set up, which is a plus for my organization.What do you dislike about Creatio?NothingWhat problems is Creatio solving and how is that benefiting you?Creatio is set to automate our workflows and CRM, addressing manual processes and leveraging AI to streamline operations.
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VE

Verified User in Oil & Energy

October 8, 2026 Source: G2.com
Easy to Implement with Highly Usable Business Processes
What do you like best about Creatio?Easy to implement, with business processes that are very usable.What do you dislike about Creatio?Loading pages takes so long. It’s really slow to refresh and to log in.What problems is Creatio solving and how is that benefiting you?I’m a consultant implementing this for clients. I don’t use it personally, aside from the Success Portal.
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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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