Creatio Reviews

User Rating

4.6/5 (Based on 455 Ratings)

Rating Distribution

Excellent
76.9%
Very Good
17.4%
Average
1.8%
Poor
0.2%
Terrible
3.7%

User Sentiments

Easy to Use Interface, Extensive Customization Capabilities, Robust Business Process Automation, Excellent Customer Support

Mobile App Functionality, Slow Processing Times, Limited Reporting Functionality, Steep Learning Curve

Do You Use Creatio?

Write a Review

Review Summary

Overall, users praise Creatio for its user-friendly interface, customization options, and comprehensive features. Many reviewers highlight its ease of use, with some noting that even non-technical users can quickly learn and navigate the platform. Additionally, users appreciate the ability to tailor Creatio to their specific business needs, citing the wide range of customization options and integrations available. The platform's comprehensive functionality is also a key selling point, with reviewers highlighting its capabilities in areas such as sales, marketing, customer service, and project management.

Pros

Comprehensive suite of CRM and BPM tools for businesses of all sizes.
Scalable and customizable to meet specific business needs and industry requirements.
Highly configurable workflow automation and business process management capabilities.
Intuitive user interface and easytouse draganddrop functionality for nontechnical users.

Cons

Steep learning curve for some users, especially those new to CRM and BPM systems.
Limited reporting and analytics capabilities compared to more specialized CRM solutions.
Occasional performance issues and slow response times reported by some users.
Limited integration options with certain thirdparty applications and systems.

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

Daniel W

July 19, 2026 Source: G2.com

CRM end to end Easy to Use—Creatio Has Been Great for My Business

What do you like best about Creatio?

Easy to use. I have been using creatio for my business and it turned out great

What do you dislike about Creatio?

Pricing is too high as compared to competitors

What problems is Creatio solving and how is that benefiting you?

Creatio is handling my sales

Randol Antonio P

June 16, 2026 Source: G2.com

Freedom UI Makes Everything Feel Effortless

What do you like best about Creatio?

Freedom UI feels like a better way to create a UI.

What do you dislike about Creatio?

Create a personalized object style by using code.

What problems is Creatio solving and how is that benefiting you?

Replace the old platform and implement a workflow.

Philip D

June 12, 2026 Source: G2.com

Streamlining internal sales processes

What do you like best about Creatio?

How simple and easy it is to use yet is so intuitive with so many robust capabilities and features.

What do you dislike about Creatio?

Nothing

What problems is Creatio solving and how is that benefiting you?

Helping us streamline our internal sales and recruitment processes. We find it especially helpful when we keep a 360 view of our accounts and how to best manage and keep track of our customers.

Verified User

June 12, 2026 Source: G2.com

Einfaches CRM mit Schneller Implementierung

What do you like best about Creatio?

I like that Creatio is easy to use and offers no-code functionality. This allows for quick implementation of changes. The initial setup was easy, especially with support from our partner. I would definitely recommend Creatio to a friend or colleague with a score of 10.

What do you dislike about Creatio?

Monitoring our many environments, especially knowing which environment is at what status and when updates are due.

What problems is Creatio solving and how is that benefiting you?

I use Creatio for customer management, marketing, and sales. It is easy to use and allows for quick implementation of changes through its no-code functionality.

Tobias G

June 12, 2026 Source: G2.com

Innovative Platform with Great AI Integration

What do you like best about Creatio?

An innovative platform approach with excellent AI integration.

What do you dislike about Creatio?

Sometimes you need to be careful not to overwrite fields.

What problems is Creatio solving and how is that benefiting you?

Streamlined sales processes.

Randall I

June 12, 2026 Source: G2.com

Great event

What do you like best about Creatio?

I deal with the partner team. They are sharp and very proactive and supportive.

What do you dislike about Creatio?

Our contacts want to execute on as much as possible. But maybe too much. Things can tend to slip

What problems is Creatio solving and how is that benefiting you?

We are a marketplace technology partner

Jarema P

June 12, 2026 Source: G2.com

Quick Setup, No-Code Magic, But ALM Needs Improvement

What do you like best about Creatio?

I use Creatio to tackle the daily challenges of service and sales teams, focusing on CRM implementation. It helps me speed up delivery with AI and no-code tools, bringing me closer to business teams during implementation. I really like the agents and upcoming voice AI features that Creatio offers. The business process automation is another aspect I appreciate, as it enhances efficiency. I love the Freedom UI because it provides actual freedom; I can build engaging UIs directly during workshops with customers, which is amazing. The AI is native to the platform and easily speeds up the work of end users. The no-code nature of Creatio makes the initial setup very quick.

What do you dislike about Creatio?

I think ALM part could be more enterprise ready to enable concurrent work of multiple developers.

What problems is Creatio solving and how is that benefiting you?

Creatio helps me tackle daily challenges of service and sales teams, speeds up delivery with AI and no-code tools, and brings me closer to business teams during CRM implementation. Freedom UI gives me the means to build engaging interfaces directly with customers, making it very effective.

alex a

June 12, 2026 Source: G2.com

Crear procesos sin codigo

What do you like best about Creatio?

The ease of creating processes and designing your screens, without the need for code

What do you dislike about Creatio?

It would be good to have technical support in Spanish, currently it is only available in English.

What problems is Creatio solving and how is that benefiting you?

Lead generation and tracking

Bharath B

June 12, 2026 Source: G2.com

Fast Deployment and Scaling with AI Enabled by Default

What do you like best about Creatio?

.AI default enablement, speed to deploy and scaling

What do you dislike about Creatio?

Time to learn can be reduced with some innovative approaches

What problems is Creatio solving and how is that benefiting you?

We are enabling creatio right now

Verified User in Building Materials

June 12, 2026 Source: G2.com

Intuitive, Easy-to-Use Interface with a Great User Experience

What do you like best about Creatio?

Creatio provides a great user experience. The interface feels intuitive, and it’s easy to use.

What do you dislike about Creatio?

If someone isn’t familiar with how it works, they may end up creating unnecessary fields, which can then be difficult to delete.

What problems is Creatio solving and how is that benefiting you?

Managing relationships and sales with our customers.

Creatio Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Creatio?

Review Summary

Pros

Cons

Daniel W

Randol Antonio P

Philip D

Verified User

Tobias G

Randall I

Jarema P

alex a

Bharath B

Verified User in Building Materials

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers