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Creatio Reviews

User Rating

4.7/5 (Based on 378 Ratings)

Rating Distribution

  • Excellent

    81%
  • Very Good

    14%
  • Average

    0.8%
  • Poor

    0.3%
  • Terrible

    4%

User Sentiments

Easy to Use Interface, Extensive Customization Capabilities, Robust Business Process Automation, Excellent Customer Support

Mobile App Functionality, Slow Processing Times, Limited Reporting Functionality, Steep Learning Curve

Do You Use Creatio?

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Review Summary

Overall, users praise Creatio for its user-friendly interface, customization options, and comprehensive features. Many reviewers highlight its ease of use, with some noting that even non-technical users can quickly learn and navigate the platform. Additionally, users appreciate the ability to tailor Creatio to their specific business needs, citing the wide range of customization options and integrations available. The platform's comprehensive functionality is also a key selling point, with reviewers highlighting its capabilities in areas such as sales, marketing, customer service, and project management.

Pros

  • Comprehensive suite of CRM and BPM tools for businesses of all sizes.
  • Scalable and customizable to meet specific business needs and industry requirements.
  • Highly configurable workflow automation and business process management capabilities.
  • Intuitive user interface and easytouse draganddrop functionality for nontechnical users.

Cons

  • Steep learning curve for some users, especially those new to CRM and BPM systems.
  • Limited reporting and analytics capabilities compared to more specialized CRM solutions.
  • Occasional performance issues and slow response times reported by some users.
  • Limited integration options with certain thirdparty applications and systems.

AI-Generated from the text of User Reviews

Reviews
RP

Randol Antonio P

June 16, 2026 Source: G2.com
Freedom UI Makes Everything Feel Effortless
What do you like best about Creatio?
Freedom UI feels like a better way to create a UI.
What do you dislike about Creatio?
Create a personalized object style by using code.
What problems is Creatio solving and how is that benefiting you?
Replace the old platform and implement a workflow.
Read more
RI

Randall I

June 12, 2026 Source: G2.com
Great event
What do you like best about Creatio?
I deal with the partner team. They are sharp and very proactive and supportive.
What do you dislike about Creatio?
Our contacts want to execute on as much as possible. But maybe too much. Things can tend to slip
What problems is Creatio solving and how is that benefiting you?
We are a marketplace technology partner
Read more
BB

Bharath B

June 12, 2026 Source: G2.com
Fast Deployment and Scaling with AI Enabled by Default
What do you like best about Creatio?
.AI default enablement, speed to deploy and scaling
What do you dislike about Creatio?
Time to learn can be reduced with some innovative approaches
What problems is Creatio solving and how is that benefiting you?
We are enabling creatio right now
Read more
MP

Mike P

June 12, 2026 Source: G2.com
Prebuilt Agents and Workflows Make Launching Fast and Easy
What do you like best about Creatio?
.Prebuilt agents and workflows make it faster to launch
What do you dislike about Creatio?
Still not well known in the enterprise makes it harder to get approved
What problems is Creatio solving and how is that benefiting you?
Reducing friction for users
Read more
RP

Ranjith P

June 12, 2026 Source: G2.com
Ease of Development That Speeds Up Delivery
What do you like best about Creatio?
.Ease of development, integration and comfiguration
What do you dislike about Creatio?
Licensing costs can be reduced to attract small scale companies
What problems is Creatio solving and how is that benefiting you?
Ease of development
Read more
VS

Verified User in Financial Services

June 12, 2026 Source: G2.com
Great experience
What do you like best about Creatio?
The balance between powerful functionality and ease of customization.
What do you dislike about Creatio?
Some complex customizations can still require significant development effort
What problems is Creatio solving and how is that benefiting you?
Creatio solves process inefficiencies and data fragmentation
Read more
VM

Verified User in Manufacturing

June 12, 2026 Source: G2.com
Customer Success growing Strong Out-of-the-Box Features
What do you like best about Creatio?
.OOTB features real y make the implementation easier
What do you dislike about Creatio?
Dashboard and data usage because it needs personalization
What problems is Creatio solving and how is that benefiting you?
Sales and
Read more
PD

Philip D

June 12, 2026 Source: G2.com
Streamlining internal sales processes
What do you like best about Creatio?
How simple and easy it is to use yet is so intuitive with so many robust capabilities and features.
What do you dislike about Creatio?
Nothing
What problems is Creatio solving and how is that benefiting you?
Helping us streamline our internal sales and recruitment processes. We find it especially helpful when we keep a 360 view of our accounts and how to best manage and keep track of our customers.
Read more
HH

Horst H

June 12, 2026 Source: G2.com
Revolutionized Our Marketing with No-Code and AI Abilities
What do you like best about Creatio?
I like Creatio's no-code abilities, which makes it very easy to work with. I also appreciate the AI-powered features, which help speed up the time to value. The initial setup of Creatio was very easy, and it's really great overall, with not much to improve.
What do you dislike about Creatio?
Lowering AI consumption costs
What problems is Creatio solving and how is that benefiting you?
Creatio helps us focus our efforts to drive more revenue at a better cost of acquisition and speeds up time to value with its AI-powered and no-code features.
Read more
JP

Jarema P

June 12, 2026 Source: G2.com
Quick Setup, No-Code Magic, But ALM Needs Improvement
What do you like best about Creatio?
I use Creatio to tackle the daily challenges of service and sales teams, focusing on CRM implementation. It helps me speed up delivery with AI and no-code tools, bringing me closer to business teams during implementation. I really like the agents and upcoming voice AI features that Creatio offers. The business process automation is another aspect I appreciate, as it enhances efficiency. I love the Freedom UI because it provides actual freedom; I can build engaging UIs directly during workshops with customers, which is amazing. The AI is native to the platform and easily speeds up the work of end users. The no-code nature of Creatio makes the initial setup very quick.
What do you dislike about Creatio?
I think ALM part could be more enterprise ready to enable concurrent work of multiple developers.
What problems is Creatio solving and how is that benefiting you?
Creatio helps me tackle daily challenges of service and sales teams, speeds up delivery with AI and no-code tools, and brings me closer to business teams during CRM implementation. Freedom UI gives me the means to build engaging interfaces directly with customers, making it very effective.
Read more

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