Cratejoy Reviews

I really appreciate the gift option for purchasing, which many other competitors don't offer. Additionally, the customer support team was incredibly helpful and clear in their communications so that I could get the gift recipient an email on her birthday, with instructions to select her own box, and avoid having the default box sent to her. I will definitely buy again!

We did not get a package when the notification said it was delivered. I reported it to the support people at Cratejoy and they responded immediately - on a Saturday evening, no less. We did get the package either overnight or the next day so all is good. Amazing customer service!

I ordered a subscription for a birthday gift for my granddaughter. Wanted to confirm that first delivery would arrive in time for her birthday. The company continued to monitor and communicate with me to assure that all was in order. I am extremely impressed with the level of service and support.

There was a mix up on an order that was quickly resolved. The immediate respond was unbelievable! They gave me alot of very clear information to help resolve the issue on my part. In the end it was miscommunication with a series of previous emails on my part. When I realized it I immediately contcted them, and they immediately replied! Excellent customer service!! BECOMING A LOST ART......

I didn’t realize my subscription was going to auto renew. I emailed cratejoy support the same day it renewed. Zara replied swiftly to my email. I got a refund and my subscription canceled. I really appreciate the help in doing that and it was so quick too! So thank you!

Excellent customer service! So pleased with my service!

I got an email that said my package had been delivered but I didn't receive it. I emailed customer support and within a few minutes I got an email from Zara saying a ticket had been opened. It turned out that I got the Paper Kitty box delivered the next day but the fast response was wonderful. I'm really enjoying the monthly boxes from Paper Kitty and will continue my subscription. I know if I have any issues in the future the customer support is awesome!

My experience with Cratejoy started easily ordering from website was simple only problem I had was not being notified that my product was shipped like site stated after not receiving any notification for 5 days emailed the customer service team and they had my situation resolved in less then 1/2 hour couldn’t be happier I recommend this site to everyone lots of gifts to choose from.

Good service

I’ve had a great experience for the last year with a Sprinkles and Wishes subscription box. We signed up for another year! If there were ever any concerns, I reached out to customer service and heard back very quickly, and all of my issues were resolved. I would absolutely recommend Cratejoy!