Coyote Analytics Reviews

The program is user friendly, and allows you to export data easily into excel which I often do so that I can manipulate it to meet reports requested by attorneys and clients. My first introduction to Coyote was in 2012 when the law firm I worked with switched from Legal Insight. We worked with Mike and Maureen and they were awesome. They listened to all of our comments, suggestions, and complaints. The program offered so many features that Legal Insight did not have. They have come a long way since. When I joined the current firm I am with, the time and billing software was Juris. I missed the functionality and great features of Coyote Analytics and had suggested that it was time to replace Juris. At first, the staff were not thrilled about the change due to the learning curve (some have used Juris for at least 15 years) but they soon realized how much easier to use it. There is still room for improvement but we are happy with Coyote Analytics. It's user friendly with great features.

When expense attachment is exported for ebilling or attached to the invoice, the size is reduced by about 60%. If the receipt was small in the first place, then we end up with a very small image.

Currently, the only issue we have is the new 1099 NEC. We recently updated Coyote but now we have to update it again to get teh new reports.

I function as a records clerk in a firm and utilize Coyote Analytics on a daily basis. Primarly, I have have found the interconnected organizational elements to be both useful and beneficial. Mostly, I perform conflict checks on cases to generate matter #'s, and going in to matter #'s to edit information or close out the #. In this aspect, I have had no issues, and have much appreciated Coyote's ability to accept edits or closures from one menu, and apply them to the same matter in other menus. This saves me time, while not being difficult to understand. On that note, I've trained others in the usage of Coyote for records clerk purposes, and have found that Coyote is easy to explain, integrate, and understand in a fairly short period of time compared to similar programs.

I only have one dislike about Coyote, though I'm sure it's a work in progress for their IT group. When generating conflict checks, there are often some difficulties getting that conflict check into PDF format. It is not uncommon that I must do a copy+paste of the conflict report due to difficulties generating it is as a PDF, in which Coyote will state that it has emailed me a copy of the conflict report as a PDF, yet it does not actually send it. While this is not a pervasive issue, some individuals I work with most prefer their conflict reports as PDFs over a copy+paste for the purposes of saving it to a drive, and there has been some mild pushback on me as a result. Overwhelmingly, I have had no real issues, and would still recommendthis product to others.

Largely, the ability to create, modify, and close specific matter #'s within general matter #'s (in regards to both billing, set-up, and data entry). This is beneficial to me as it is an integral aspect of my function at work, and provides the foundation for cases.

Seems to be straightforward and easy to use. I also like how they offer webinars to help understand things you may not make full use of. the new web version make integration with other apps non complicated.Customer support is always timelywith responses.

uploading documents seems to take a bit more steps than it should. I would like to see a desktop version but perhaps that is just coming from being a desktop version user.

Helps with conflict checks well, and easy to implement billing time

It is easy to use, the timers make recording time easy, and the colors make it easy to determine if I have billed enough in one day.

I don't like that you have to type YES to un-post and edit a prior time entry.

It is easy to use and allows users to efficiently keep take of time billed.

Keeping track of the hours I bill each day.

Coyote has combined the best of other law firm accounting softwares into their product. It's easy to figure out; reports look good and are easy to understand. Very intuitive.

Still in development of a couple of things. But very agreeable to improvement suggestions.

Cannot get support on the weekends, or at least I didn't.

Try it. Super intuitive. Perfect for small to mid-size firms. Could probably work with larger firms.

I have many recurring payments that I do monthly. I like that I can recall the invoice and just copy it to create a new invoice.

Haven't really found anything that I don't like.

It is much easier to provide reports to my attorneys. I like the column chooser and that you can change thge grid and then export it ti PDF or Excel.

Everything you need to do, or need to know, is right there in that one desktop icon – time entry, bill printing, e-bill generation, management reporting, collections, bank accounts, inquiry, and on and on.

The dashboards are so customizable that each user can have the information that is important to him/her presented in whichever way desired – and with a simple right click it can be printed, emailed or converted to a PDF.

There are many, many things we love about Coyote. We (billing and financial) will try to be as specific as possible here.

!) First and foremost, if you make a mistake on an vendor invoice or cash receipt (and who doesn't), you can just click the unpost button and all correcting entries are made for you, giving you a new draft on which to make your changes.

2) We scan everything in our office, which is a good thing. Coyote allows you to attach your deposit files to the actual deposit. If you need to check later to see why you did what you did, or whether a client actually allocated a payment as they thought they did, you can easily check the deposit from within Coyote.

The instruction is current. Support is very helpful when you reach out.

It is great, but the downside was that LMS V can't be edited after posting.

Update the training detail manual. Improve customer service.

There are many features you can utilize based on your needs. I enjoy being able to personalize dashboards and having customized reports created when needed. Timekeeping is overall an easy feature for our attorneys and recording / tracking funds is an easy process within our finance department. I enjoy the filter options and how you can drill down to different information within various grids.

The customer service is sub par since it has been moved to offshore representatives. My tickets typically do not get resolved within 24-48 hours and the back and forth is frustrating due to the representative not understanding the use of the product, but only reading instructions from the information given to them. I have been give responses that has nothing to do with the issue and it causes delay in resolving our requests.

Coyote being a full service product is beneficial because it meets our timekeeping, reporting, and accounting needs, all in one product.