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Kit (formerly ConvertKit) Reviews

User Rating

4.6/5 (Based on 350 Ratings)

Rating Distribution

  • Excellent

    82.3%
  • Very Good

    4.9%
  • Average

    3.1%
  • Poor

    8%
  • Terrible

    1.7%

User Sentiments

Email Automation, Ease of Use, Excellent Deliverability, Helpful Customer Support

Account Suspensions, Limited Design Customization, Basic Landing Page Builder, Slow Customer Support

Do You Use Kit (formerly ConvertKit)?

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Review Summary

Overall, users find ConvertKit easy to use and helpful for email marketing. It is praised for its user-friendly interface, intuitive automation features, and excellent customer support. Many users appreciate the visual automation builder, which allows for the creation of complex workflows without coding. However, some users have reported occasional glitches and difficulties with the deliverability of emails. Additionally, some users have expressed a desire for more advanced features and integrations.

Pros

  • Userfriendly email marketing platform with intuitive interface, simplifying campaign creation.
  • Automation features streamline campaign management, saving time and effort.

Cons

  • Occasional reports of deliverability issues, affecting email campaign reach.
  • Limited customization options compared to competitors, restricting advanced campaign personalization.

AI-Generated from the text of User Reviews

Reviews
KH

Kevin H

October 17, 2025 Source: G2.com
Simple and Effective, but Lacks Customization Flexibility
What do you like best about Convertkit?I like how easy it is to connect with my audience. ConvertKit keeps things simple, helps me stay organized, and lets me send the right message at the right time.What do you dislike about Convertkit?Sometimes it feels too limited when I want to customize things more deeply. The design options and integrations could be more flexible. It gets the job done, but I’ve hit a few walls.What problems is Convertkit solving and how is that benefiting you?It helps me stay organized and reach my target people without wasting time. It solves the hassle of managing emails and makes sure my messages land when and where they should.
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RA

Richard A

October 16, 2025 Source: G2.com
Effortless Email Marketing with Outstanding Usability
What do you like best about Convertkit?I love ConvertKit’s user-friendly interface, making it simple and efficient for me to use from the get-go. The setup was extremely easy, and the seamless integration with systems like Gmail is a big plus for me. I appreciate the email marketing automation, visual builders, and subscriber management tools, which enhance my workflow significantly. The platform’s pricing is competitive compared to others, offering great value for the capabilities it provides, which is vital for my budget. I particularly benefit from ConvertKit's powerful tools for email and digital product marketing, as well as its support for e-commerce through customizable forms and landing pages.What do you dislike about Convertkit?I think the color gradient of the interface could use some improvement.What problems is Convertkit solving and how is that benefiting you?ConvertKit simplifies my messaging, managing customer interactions efficiently by automating marketing tasks and growing my audience. Its visual builders, prebuilt sequences, and subscriber management enhance my workflow, while customizable forms and ecommerce tools boost product sales and monetization.
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VA

Verified User in Marketing and Advertising

October 1, 2025 Source: G2.com
Powerful Email Marketing Without the Complexity
What do you like best about Convertkit?ConvertKit strikes a great balance between being full-featured and easy to use. Setting up campaigns, automations, and managing subscribers is intuitive, even for someone without a technical background. The UI is clean, and the learning curve is minimal, which makes it a go-to tool for creators and marketers alike.What do you dislike about Convertkit?The more advanced features—like deeper automation and better reporting—are locked behind the highest-tier plans. It would be nice to see more flexibility or tiered access for growing users who aren’t quite ready for enterprise level pricing.What problems is Convertkit solving and how is that benefiting you?ConvertKit helps make email marketing, audience segmentation, and automation quick and easy, while still offering powerful solutions when you need them. It saves time on repetitive tasks and makes it easier to connect with your audience in a meaningful way.
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MB

Mark B

September 16, 2025 Source: G2.com
ConvertKit is one of the best email marketing services with high deliverability and a suite of apps that connect your email with sales and other business functions Great suite of services, although price just went up
What do you like best about Convertkit?The combination of email marketing and sales of products and services is powerful, and when you add the Creator Network for recommendations you have a winning combination. Easy to use and to implement upon start up, with plenty of apps to connect with your other software integrations.What do you dislike about Convertkit?The minimum paid tier just went up in price quite significantly, causing some distress among the user base. However, the services are still valuable, and I use them at least weekly to build my user base.What problems is Convertkit solving and how is that benefiting you?These days you have to own your contact list. Social media algorithms will undermine your marketing efforts in a heartbeat, but your email list is your primary defense against the tyranny of the scrolling/swiping universe.
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JG

Jordan G

August 18, 2025 Source: G2.com
My list is growing with the Creator Network!
What do you like best about Convertkit?I love that they are really focused on creating opportunities for us to refer each other. I've been building my list by 80-100 by other ConvertKit folks recommending me. I was up and running so quickly!What do you dislike about Convertkit?There are some more advanced strategies I would love to have that ActiveCampaign did but it's not make or break for me. Things like site tracking and goal tracking.What problems is Convertkit solving and how is that benefiting you?They allow me to distribute to my email list about opportunities to pay me :) Pretty significant.
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RN

Ronnie N

July 28, 2025 Source: G2.com
Great services.
What do you like best about Convertkit?The different selections of marketing is very useful.What do you dislike about Convertkit?Nothing, I liked everything about convert Kit.What problems is Convertkit solving and how is that benefiting you?Getting more customers.
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ET

Ed T

July 2, 2025 Source: G2.com
Best email marketing program
What do you like best about Convertkit?It's the most up to date email marketing program out there! Not only that, they offer something no other program offers, a way for creators to discover others. They built in a creators network.What do you dislike about Convertkit?I think they could streamline some things like rules and automation as it seems like they pretty much do the same thing so it can get confusing when trying to figure out which one to use or what one you actually used.What problems is Convertkit solving and how is that benefiting you?helping me reach my audience directly
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MK

Michał K

February 5, 2025 Source: G2.com
Great platform to connect with your audience
What do you like best about Convertkit?After all, a valid platform heading in the right direction. They offer a variety of templates. There is a good level of automation, but you can tweak everything manually as well. Good for creators of all sorts of speakers, lecturers etc.What do you dislike about Convertkit?It's hard or impossible to automize sending previous newsletters to newly added people to the sequence.What problems is Convertkit solving and how is that benefiting you?We use the PHP api to set up newsletter group segmenting for our WordPress clients. We like the API. I think if more tools adapted a DX approach to creating their tools, the developer experience is very good. We know what service to suggest to our clients.
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RR

Raghvendra R

January 22, 2025 Source: G2.com
The best email marketing platform
What do you like best about Convertkit?Easy to use and the number of features are sufficient to use this platfrom very frequent. What do you dislike about Convertkit?The implementation is very easy. If you are facing any issue to integrate the there is very good customer support which can help.Recommendations to others considering Convertkit?As of now it seems like there is very less scope of diskliking this platform.What problems is Convertkit solving and how is that benefiting you?This helps in creation of the content, building email lists, and collaborating with other creators.
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MS

Maggy S

August 15, 2024 Source: G2.com
Easy to use tool
What do you like best about Convertkit?Handy FAQs to solve how-to steps and on-time Custome Service chat support to answer questions about the products inside Convertkit, unlike another counterpart which provides a bot or delayed response.What do you dislike about Convertkit?The pricing is much expensive compared to Mailchimp and other marketing landing tool. If the user subscription is lowered, say $20 per month up to 1000 subscribers....What problems is Convertkit solving and how is that benefiting you?It is a great Automation builder with its user-friendly navigation templates to follow and build your form using custom fields readily available for easy usage and completion.
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