Conexiom Reviews

Upside is definitely the streamlined onboarding process of adding new customers and the order processing technology. Customer support is usually quick and efficient with solvin any issues with implementation or mapping.

Only downside is that not all the new features roll out to all users without paying extra

Processing thousands of orders and invoices daily to avoid any disruption. We benefit most by not having everything manually entered into our system which leaves less human error.

Conexiom has freed up bandwidth for my billing team by automating our manual invoice process. We no longer have to manually enter each piece of information for invoices to be sent to our members. Our ROI aligns with our initial expectations for the project. Additionally, we have a dedicated implementation manager who understands our daily operations and supports us in planning for the future growth of our business.

There is nothing that I dislike. My company has been taken care of since day one.

Conexiom is automating our invoice process. We are no long keying in data and our employees are able to focus on more value-add work.

Conexiom is a very easy to configure tool. Once you have the basics setup (i.e. communication/format/etc agreed), requesting a new "template" is as easy and simple as ordering a coffee in a cafe. We agreed to share detailed mapping instructions (i.e. a document that describes from customer PDF what to map and where to map to) and as a result we have 99% of first maps working perfectly. Only when we request specific mappings, the Conexiom Mapping Team need to come back with questions. But in general, it is easy to use.

On top of the easy setup, it has 100% accurancy (which never can't be guaranteed by OCR solutions). Since we use Conexiom as alternative to real EDI, we have in some countries reached to 98% electronic orders and all of them are touchless (i.e. orders go straight through our business rules engine (to convert customer UOM codes to internal UOM, customer item codes to internal item codes, etc) and no Customer Service Representative has to review the order. This means that within a few minutes, the warehouse activities can start already.

The efficency of the software. I love that you can train the software to remember changes. The mapping team is superb. Beyong easy to learn. The implementation team was always helpful. The integration team was so supportive and patient with us.

We are now live and customer support is available for us. The frequency of use is 24/7. The features are awesome everything you need is on the dash board. Love it that!!!

sometimes it can be a little wonky. It is usually casused by an issue or an upgrade but it has always been resolved.

In the pass I would process about 1500 invoices manually on a monthly basis on top of all the other task. Now, is not even close.

For our customers whos POs have less variation, implementation has been a breeze. The addition of documentation for users regarding how to use the exception manager, how to best implement map requests, etc. has made a huge difference too. Kevin Budd has also been extremely helpful in helping get our more complex issues resolved.

Some of our more complex POs have been challening to implement, and have required lots of back and forth between the mapping support team and myself. I recognize however that this is likely because of our customers' resistance to consistency, and Conexiom clearly works hard to do everything they can to resolve any issues.

The exception manager is a bit clunky, and if there are a large number of errors that need to be resolved, the lag between making changes and those changes updating means it is often faster to just enter these POs manually instead of waiting for each individual change to update and verify.

After the initial set up, the processing of a document through Conexiom is very easy.

Documents are processed very quickly and notifications come through within minutes.

The use of the Conexiom Portal is easy to navigate through as well.

Customer support is always on hand to help out when in need too.

The flexibility of order styles that can be mapped and tied to our product listings is great. Once it's set after implementation, maintenance is low, and the project/support team is on top of their game. The customer portal is our one-stop shop that makes it easy to manage our accounts.

I would like to see more advancements in the orders that don't come through via clear text. They are working on an OCR solution that could help with this, and once its proficiency is proven to be just as accurate as the rest of their offering, it might be a complete package.

It's helping us to eliminate the volatility of human error in our order entry process and automates it well while learning our mapping through minor tweaks and adjustments.

The Conexiom team (s) were very helpful and available at all time.s

Occasionally the technical response was not as helpful as needed and assumed a level of cabability technically and personally on our side.

Conexiom is allowing the most frequent data driven tasks to be accomplished with far less hands on time on my part.

I liked the automation for the order entry and linking between another applications, very easy to use.

Sometimes it has a lag and delay for the response.

The leadtime of the order entry

We went live with Conexiom API in January 2023. The implementation was relatively easy and overall successful. The implementation team at Conexiom was awesome!

Our Customer Service Reps save a lot of time with data entry now; they have more time to research, if needed, and have better relationships with our customers. Since the data is pulled directly from our customer's PO's, the detail that is entered into our Enterprise ordering system is very accurate and trustworthy. It is easy to use and it is used EVERY day.

The only shortcoming that I can see about Conexiom API is that it needs more AI predictive features.

Data accuracy, time spent entering orders/data entry, reporting