Condens Reviews

Still love all these things!It is both stunningly simple and deeply complex at the same time. I think there's a pretty small learning curve, and as we're working toward democratization and providing guardrails to help new roles do some of their own research, it was important to find a platform that would be simple for people to pick up. The drag-and-drop feature is super powerful. I'm always discovering more delightful features. They incorporate AI in an intentional and impactful way that enhances the researcher's value and efficiency, allowing more time for thoughtful analysis. Everyone on my team has loved it so far, and it's so easy to build up our repository right from the research completed. I make a lot of templates for our organization, both study types and artifacts, and it has been great to be able to create those to support others coming on to the platform. On top of all the amazing features, ease of use, ease of learning, and powerful capabilities, I am enamored with Condens as a company for how engaged they are with customer feedback. I always get a response to any feedback I send in. Sometimes it's to ask clarifying questions, and multiple times it has been to say, "We are actually releasing that feature this week!" or "We just released that feature today, just refresh your page!" What this says to me is that they are very in tune with what their users want and need. I suppose I shouldn't be surprised, as they are a platform that supports research / user-centered design and development :)

There isn't great support for analyzing quantitative data or viewing survey results. It's very possible to do what you need to do with making charts, but it's just a little more tedious than native survey tools' reporting features. The transcription is pretty good in general, but there is room for improvement there. It is certainly a huge improvement from other transcription tools, it's good at recognizing speakers and making edits, but sometimes it just falls short. It'd be great to be able to train it on custom vocabulary. The Whiteboards (kinda like a miro board, but integrated with your tags and research directly) are a great concept, but the usability is kinda tough. It's hard to figure out what you're selecting and moving, and harder to pick up for people who don't use it often. It's great to have, though, for affinity mapping the highlights that are already made in the platform, just wish it was a little bit of a smoother experience. These are just a handful of things, and I had to go into Condens and look around to remind myself what things I dislike, because it is such a great tool. And because they are always making improvements and taking feedback, I have full confidence these things will improve over time.

- Consolidating research into one space

- Easy analysis and report creation

Easy for the group research! It's my first time doing qualitative analysis but was easy to use.

Json file is not available for input. We have to convert the file type manually.

Helping data anlysis, user study

I enjoy many of its features: tags to categorize information; different types of artifacts to match my analysis flow; search function; highlights; good transcription and bookmarks. It has been very helpful to centralize research data, which prior to using Condens we were seriously lacking.

It could be easier to generate charts and quantitative results.

Condens is a tool that helps us have a "source of truth" for our research data, makes it easy to navigate all research results, and streamlines the analysis of qualitative data to generate insights and recommendations for the team.

-The transcription

-the video clip download to include in reports

-stakeholder involvement

I have nothing really I dislike - maybe the only thing is that I would like different teams to have different project folders that they cannot access. I think this is part of the enterprise solution, which is not what we need atm.

I love how Condens serves as an end-to-end solution for my qualitative research in my PhD projects. From effortless transcriptions with speaker attribution and bookmarks to tagging and organized tag groups, Condens stands out to me for its intuitive interface and relevant features.

There’s nothing I particularly dislike about Condens, but I would really appreciate the option to attribute tags to specific individuals. In my PhD research, multiple people often code the same sessions, and it would be incredibly helpful to easily compare codes across researchers

Condens is meeting my need for intuitive coding software. As I supervise both undergraduate and graduate students, it’s important to me that they’re able to conduct proper coding. With Condens, I’m confident that the software will not be a limiting factor for them.

It's very easy to get started with the tool - simple and logical UI and UX. Platform design is clear and has no unnecessary bells and whistles. Project management and insights analysis is very simple and straightforward. Interview transcripts (at least from English, haven't tested other languages) are made fast and are on good level. It's very easy to find insights on some specific topic and to share video clips and verbatim inside the organisation (heavily supporting customer obsession in our organisation). Condens team is very open to suggestions and always tries to offer solutions if we have questions around how to use something. Let's see what's the new AI- era brings to Condens :)

Maybe it comes down to my skills, but I would need better instructions on how to make the reporting visually more appealing.

Get qualitative insights fast in a well-structured format, and increase customer obsession and transparency of customer feedback within our organisation.

Condens makes both the analysis and synthesis of interview data feel smooth and intuitive. All features reflect real researcher workflows. I especially appreciate the automatic transcription and the gentle, non-intrusive use of AI. I also enjoy how easily I can combine different types of data sources. As a university lecturer, I find it incredibly helpful to follow my students’ progress (10+ projects) and support them directly within the platform as they learn how to work with qualitative data.

The learning curve can be a bit steep for newcomers.

Condens helps me (and my students) stay focused on the meaning of qualitative data instead of getting lost in documents and spreadsheets. It solves the problem of fragmented research workflows by keeping everything in one place — from raw data to insights. For teaching, it’s a game-changer: I can create shared projects, monitor progress, and guide students through the actual thinking process behind qualitative analysis.

Intuitive UX makes it easy to start using the tool out of the box. We just loaded data from our focus groups and directly started coding it without any technical trouble. The transcript function works even for our specific language (Czech): it needs to be proofread, but the initial quality is higher than other tools I tried before.

Could be super cool to be able to do content analysis of visual documents as well, like photographs etc. - maybe it's possible, but I didn't tried it yet.

Cooperating easily while analyzing and interpreting research data.

I’ve been using Condens for over three years now—first as a researcher in a venture builder, then as an Insights Department Lead in a business design studio. It quickly became my go-to tool for qualitative research analysis. Today, I also introduce Condens to my students studying UX design and research, and management. We use Condens while working on student UX research projects for NGOs, and I know that many of my students go on to use it in their professional practice afterward.

What I love most is how user-friendly and intuitive it is—it truly makes the often messy work of research feel smooth and enjoyable. The support team is excellent, and I especially appreciate their educational offer, which has been a huge help for both teaching and student projects. Condens is a reliable, well-designed platform that grows with you as your research practice evolves.

Honestly, there's nothing I dislike about Condens. They consistently improve the tool by adding thoughtful features like the whiteboard or AI features, which shows they really listen to user needs.

Interface and features are phenomenal. Very easy to use and I love the tagging fields and subfields. Transcripts are accurate. Tons of great features to organize and analyze your content. Customer service team is fantastic.

Not much, there are some aspects of the interface that doesn't exactly fit my workflow, so it can be a little bit limiting. But there are plenty of awesome features to work around this and the customer service team is great at incorporating feedback into updated versions.

Organizing qualitative research notes and content and making it easy to analyze and summarize.