Club Automation Reviews

It is very easy to schedule lessons and see the court sheet without having to always call in and check availability. Saves time on both sides

It does not work well at all on cell phones via safari. If there is an app, I have not tested it out yet.

Saving time and also making court management & timing simple and straight forward

I like how Club Automation is simple to use and runs very smoothly. The software makes my job a lot easier on a daily basis. I also value the user report, as it allows me to track our current membership sign-ups every day, weekly, and monthly. The initial setup was very easy.

The notes could be improved by being easier to find on each member's account.

I use Club Automation to track members and create new memberships easily. It simplifies my daily tasks, offering smooth operation and helpful user reports to monitor membership sign-ups.

I truly appreciate the outstanding support team at Club Automation, which has been phenomenal from the very beginning. The onboarding experience was exceptional, and the continuous excellent customer service is a noticeable improvement over what we had with our legacy system. I love the fact that I can directly reach out and have someone troubleshoot our issues promptly. Even in challenging situations, the support team ensures we arrive at agreeable solutions, which has been fantastic. From my team's perspective, the platform has greatly enhanced our operations, especially in managing tennis and pickleball activities. The ease of booking courts, adding pros, and managing clients is remarkably superior compared to our previous system. Club Automation’s ability to streamline these processes has been a game-changer for us.

I find it frustrating that we cannot sell packages of guest passes that don't require signing into a specific class, especially for situations like holidays when we want to offer such packages more flexibly. Another issue is the reporting features, which I feel could be more user-friendly, particularly for onboarding new staff. It would be incredibly helpful if there were straightforward reports that didn't require extensive filtering, such as viewing all memberships and their expiration dates or upcoming payments without having to dig through too much data. Additionally, the setup process of Club Automation was not straightforward; it was very time-consuming and could have benefited from a shared workspace for easier management of materials and progress, particularly given our use of Google Suite as opposed to Teams.

I use Club Automation to automate pricing and discounts for memberships, simplifying court rentals and reducing manual tasks. It enhances client feedback through web and app services, and supports our daily operations across multiple entities.

Club Automation makes all our processes so much easier. It's seamless integration across all the different areas of our business makes my job as membership manager so efficient. It's an email platform, a payment processing platform, a reporting tool, a member management platform & a court booking system all in one. The customer support is also incredible - I have never struggled to contact someone and get the information I needed to execute.

I wish the member side and the member portal was a little more streamline. The app is great for many areas but doesn't completely give the customer the control they would like.

All of them! It sounds so silly but we were using 5 different platforms before to manage our membership base and this has streamlined all of them.

Club Automations customer support is the best I have experienced in 39 years as a managing partner. Their general support is professional, complete and knowledgeable in every aspect. The help I have received from our dedicated customer experience manager was absolutely fantastic and a virtual partner in helping to operate multiple clubs.

Some of the format doesn't align exactly to our club operation and is always evolving which helps and will eventually be perfect.

Full funnel integration of prospect to member to increase sales

-Our Customer Service Manager - John Staufer is the best! Having a one-on-one person available to us with regular meetings was necessary from the beginning. We are very happy with this program. We can address our needs without calling the customer number constantly.

-Creating Profiles - very easy

I love that Club Automation offers front and center for support for our team. The company is constantly listening to our feedback and making updates that improve our user experience, both for our members and employees. Also, having John Staufer is the best thing we could ask for! CA is easy to use and train on, so that we can roll out camps and programs with little to no business interruption.

I don't dislike anything about CA. The support we receive and updates are great. We trust that CA will listen to our feedback and will continue to grow with us as we do.

Club Automation streamlines the process for our members to register for classes and programs, as well as manage their memberships. As the Business Manager, I can run all financial reporting with ease. I trust the reporting, and transferring data to Quickbooks is easier than ever.

It is easy to use for everyone, Scheduling is a breeze.

I do not like the way I have explain that I like everything.

Right now, all is great!

I love the staff! They are always so friendly and helpful. If they don't have an immediate answer to my question or issue, they will go above & beyond to figure it out for me. Every team member has been a joy to work with.

So far, I haven't had a downside with Club Automation. It would be nice to be able to run the EFT Billing again when I wanted to, instead of having to manually run each credit card to collect unpaid balances.

Club Automation has helped me on billing mistakes, refunds, navigating in Club Automation, etc. I'm learning to have more confidence when dealing with Club Automation. Having a live CA team member available to ask questions is wonderful. The CA team always make me feel supported.

Easy to use icons help navigate the system.

Too many tabs on the left sometimes make it confusing to find where you need to go.

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