cleverbridge Reviews

User Rating

4.1/5 (Based on 1,029 Ratings)

Rating Distribution

Excellent
74.7%
Very Good
2.9%
Average
0.5%
Poor
0.7%
Terrible
21.2%

User Sentiments

Exceptional Customer Support, Comprehensive Ecommerce Platform, Robust Global Payment Processing, Helpful Account Management

Slow Platform Performance, Complex User Interface, Lengthy Development Time for Customizations, Limited Mobile Accessibility

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Review Summary

Overall, Cleverbridge receives mixed reviews from users. Many appreciate its robust features like payment processing, subscription management, and reporting capabilities. However, common complaints include issues with customer support, complex pricing structure, and occasional technical glitches. Some users also express concerns about the platform's user interface, finding it outdated and challenging to navigate. While Cleverbridge offers a comprehensive solution for e-commerce businesses, users should carefully consider these potential drawbacks before making a purchasing decision.

Pros

Easytouse interface simplifies tasks like setting up subscriptions, managing orders, and tracking payments.
Flexible subscription management options, including recurring billing and custom billing cycles, cater to diverse business needs.
Robust reporting and analytics provide insights into customer behavior and revenue performance.

Cons

Limited customization options may restrict the ability to tailor the platform to specific business requirements.
Occasional technical glitches and slow customer support response times can be frustrating for users.

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Reviews

Barbara

June 11, 2025 Source: Trustpilot.com

Even though my problem was unusual it…

Even though my problem was unusual it was dealt with promptly and all was fine in the end.
My refund was in my account the following day.

Jeffrey Goldberg

June 9, 2025 Source: Trustpilot.com

Romel was great

Romel was great. the problem was paid attention to and taken seriously. Nice to know there were real people at the end of this company. Cleverbridge has allways been easy to work with. When dealing with software you are in the wild west. Really great customer service. Thanks for solving my mistake.

David Helms

June 6, 2025 Source: Trustpilot.com

This Company is Responsive!

This company is attuned to the customer. They responded in a timely manner with a resolution to my issue.

ARTM

June 1, 2025 Source: Trustpilot.com

Prompt response to my issues and the…

Prompt response to my issues and the friendly help supplied by your support on a weekend. Gerald was extremely helpful.

gedi

May 31, 2025 Source: Trustpilot.com

fast

fast, straight to the point

Vernon AhPoe

May 31, 2025 Source: Trustpilot.com

I renewed my subscription Acronis True…

I renewed my subscription Acronis True Image and my banking statement showed 2 payments and I have reported this to support. Romel replied back quickly and informed maybe in a pending state and should resolve itself in a few days and if not to supply statement details and sure enough has updated and only showing 1 payment, thanks for the great support

Joke Terbrugge

May 29, 2025 Source: Trustpilot.com

Have never ever received such an immediate response…

For the past few weeks I have been in touch with Cleverbridge about some refunds for programs I paid for but didn't need. I was astonished about the immediate reply I got back from them each time and thereafter the immediate credit I received to my cc. I have never experienced such an efficient communication when asking a company for an answer to one of my questions. I was stunned.

AverageJo

May 29, 2025 Source: Trustpilot.com

Manuel is awesome!

I was having trouble trying to cancel my subscription to QXP. I never got an acknowledgement that the subscription was actually cancelled. I contacted Cleverbridge via email. The Cleverbridge representative who responded, Manuel, was extremely knowledgeable and professional. He resolved my cancellation problem quickly. Manuel is an asset to the company! I wish all customer service reps were as excellent as he is!

Pauline Aarten

May 27, 2025 Source: Trustpilot.com

Good service

Quick reply and they were able to help me right away.

Mike