ClearFeed Reviews

What do you like best about ClearFeed?I find ClearFeed's support team really stands out—they've truly bent over backwards to make my onboarding a good experience and ensured things work for me. I also like the unified mechanism it provides for ticket writing, which helps prevent long-running issues from being forgotten. Additionally, it allows a consistent experience across email and Slack, which is important for us. The SLA management and reminder features are great, helping us avoid tickets getting dropped, and the setup process was pretty easy, with the team being phenomenal in accommodating our needs.What do you dislike about ClearFeed?I'm still working on getting some of the email automation working. Their team has been amazing in trying to work around some of the limitations I've had and has actually implemented a feature to help mitigate it while they address it on a longer roadmap. But basically, manually needing to triage tickets from email, whereas that doesn't really have to happen for Slack, has been really the only sticking point.What problems is ClearFeed solving and how is that benefiting you?ClearFeed solves ticket ingestion issues, ensures follow-ups with reminders, improves SLA tracking, and provides a unified ticketing mechanism via email and Slack, making it highly effective for my MSP.

What do you like best about ClearFeed?Seamless Slack Integration: Converts noisy channel messages into clean, trackable tickets without forcing users out of their daily chat workflow.What do you dislike about ClearFeed?Recommendations to others considering ClearFeed?Effortless Ticketing Sync: Integrates smoothly with tools like Jira, Zendesk, Freshdesk, and HubSpot to maintain centralized tracking.What problems is ClearFeed solving and how is that benefiting you?

What do you like best about ClearFeed?It makes it easy to track open requests across different channels, such as Slack, Teams, email, and more, from a single web dashboard.What do you dislike about ClearFeed?There are some limitations on which channels can be included, for example, external organizations in Teams, but these constraints come from the corresponding apps rather than from this product.What problems is ClearFeed solving and how is that benefiting you?It helps in keeping track of open requests across different channels like Slack, Teams, email, and more.

What do you like best about ClearFeed?Integration with slack is key to our daily work flow and that's critical. In terms of handling tickets, having clear insight into interactions is key. What do you dislike about ClearFeed? Recommendations to others considering ClearFeed?UI/UX is user friendly and fairly simple. With regards to performance it is quick and efficient. I have yet to see it down. What problems is ClearFeed solving and how is that benefiting you?

What do you like best about ClearFeed?Great tool for slack support. Havent faced a challenge so far. What do you dislike about ClearFeed?Ease of use & tracking.Recommendations to others considering ClearFeed?They can support integrations with other tools as well. It would help to have a unified system for our support process.What problems is ClearFeed solving and how is that benefiting you?We use clearfeed as a ticketing tool for our premium slack support.

What do you like best about ClearFeed?Great solution for Slack support via Zendesk. Great Support.What do you dislike about ClearFeed?A bit complex to adjust the triggers to our way we implement Zendesk statuses.What problems is ClearFeed solving and how is that benefiting you?Zendesk doesn't offer a way to support customers on

What do you like best about ClearFeed?Ease of Use What do you dislike about ClearFeed?Ease of Implementation Recommendations to others considering ClearFeed?Customer Support What problems is ClearFeed solving and how is that benefiting you?Ease of Integration

What do you like best about ClearFeed?The dashboard helps in tracking the inflow of tickets in a realtime mannerWhat do you dislike about ClearFeed?Custmization options can be increased in terms of reactions driven actionsWhat problems is ClearFeed solving and how is that benefiting you?The business teams were raising requests on Slack. Support teams bandwidth was going into resolving those but it was not getting counted in their efforts.

What do you like best about ClearFeed?.the problem it solves is great, we have used it extensivelyWhat do you dislike about ClearFeed?the ui is too hard to understand , feel like a lot of improvement neededWhat problems is ClearFeed solving and how is that benefiting you?the problem is to track slack conversations and it exactly does what we wanted

What do you like best about ClearFeed?My team manages posts across more than 50 customer channels, and keeping on top of questions and discussions can easily become a full-time job. With Clearfeed, we can instantly see what needs a response and what’s just noise. What do you dislike about ClearFeed? Recommendations to others considering ClearFeed?But the real game-changer is the automation. Tasks that previously had to be configured individually for each customer are now applied automatically when a customer is assigned to a collection. That alone saves us a huge amount of time.What problems is ClearFeed solving and how is that benefiting you?To be honest, there is nothing I don't like at the moment, I don't think I could take it away from my team if I tried.