Circle Reviews

I've hosted a community (1200 members) on Circle since mid 2020. I've had an incredible experience, and worlds apart from most software/SAAS companies.
Amazing software, excellent (I mean EXCELLENT) customer service, great tech support for my members, excellent apps, easy to use for admins and users. In short, PERFECT. If you're looking for community software, go with Circle!

After discovering circle.so and testing it, I can say that it is a very good platform with a lot of potential.

It is perfect to create a community and meet new people with the same interests.

It is easy to use and nice where you can share your posts or create them from scratch.

And the customer service, at the moment very good too, they respond quickly and are very nice.

It is very interesting and I hope it continues to grow. I will continue using it.

Amazing platform, terrible support: I love love love circle. It's a wonderful platform, but they still have not managed to increase their support. I've sent a ticket yesterday and no response a day later. Happened half a year ago and they already said they're working on it, and nothing. I don't understand why they do not understand that it's important to have great support. And why you're not doing anything about it. Why do you risk that you'll lose people just because you can't get your support together? No chat, no phone line, just email and no timely responses. Come on, that's really not that hard to fix!

You cannot leave! I joined a community and now want to leave. I can't. I unsubbed from messages from that community twice .I looked for settings and clicks all the icons on the top. I downloaded the app thinking it was easier. Nothing. I went to their sorry website and there is NO help area for members. When I went to contact customer service, i had to contact the community itself (not circle) asking them to remove me! This is crap!
Pathetic company. I went online looking for forums and those did not work.

A Big Disappointment with Circle.so

Circle.so looked fantastic, a platform with great usability and a lot of promise. I had high expectations after using it for quite some time.

However, out of nowhere, my plan price was increased from $89 to $129 per month, with no prior notice or explanation.

I’ve been trying to contact their support for three days, but no one replies, and the chat assistance is clearly poor and unhelpful.

It’s a real shame, because this platform is crucial for many creators who have invested time, money, and trust in it.
After more than two years as a paying customer, this experience feels deeply disappointing.

A clear example of how not to treat loyal users.

Very frustrating mobile video experience
The video playback on the Circle app is extremely inconsistent on mobile phones. Videos frequently won’t load or play, even with a strong internet connection. Sometimes they work, sometimes they don’t, with no clear pattern. It’s incredibly frustrating, especially for an app that relies so heavily on video content. This seriously impacts usability and makes it hard to engage with the platform. Please prioritize fixing mobile video playback reliability.

I cancelled my Circle subscription weeks before the renewal date. The dashboard confirmed the cancellation. Despite this, Circle charged my card anyway, for a completely new billing cycle that begins after the cancellation date.

To make matters worse, they charged me again even after I cancelled a second time. No warning. No explanation. Just another invoice for $214.97.

I've checked everything on my end, the subscription was cancelled, confirmed, and inactive. Their system still pushed through a full-priced renewal. That is not an accident. That is unauthorized recurring billing.

For a platform charging over $200/month, this level of instability and billing failure is unacceptable. If you value transparency or reliable subscription management, avoid Circle. Their system rebills even after cancellation, and you’re stuck fighting charges you never agreed to.

I am now disputing the transaction with my bank.

Not recommended.

This "support" group is simply a feel-good venue for whiny people. It is run by young people inexperienced people who have no understanding of the C-PTSD struggle. I was scolded for offering true helpful advice and recognized my younger self in a member post. I was simply candid, realistic. The (very young) admin closed my account saying "everyone is expected to be kind, respectful, compassionate to each other in the group for supportive and safe enough environment". Not real support, a thinly veiled way to get money from complainers who want only sympathy, not advice or answers. Good riddance to rubbish.

Circle is an absolute joke, it seems like a good concept but in reality support is inexistent. It feels like whoever created it just left it there for naive customers to sign up and went on holiday to the bahamas. Not recommended.

Some hackers fraudsters creating user ID which belongs to me using my email address and now this merchant website keep asking for subscription renewal.

I dont know what platform even this is from Somalia. I am not even from Somalia . Lmao.