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Support team listens to your requirements and they find answers. You can always reach a person when you need help. When you make errors, the Cetec ERP System doesn't punish you! Reversing errors are easy to understand and do.
Not many things we do not like. However, one pet peeve I have are the email support tickets. Normal emails you have a chain of replies and it's easy to follow. With Cetec ERP support emails, the original problem is truncated from any replies. So instead of looking at one email, I need to filter out each reply as individual emails. Cetec ERP does have a support portal online that does keep these in better shape. However, living in an email world it would be nice to have organized the emails better.
Cetec ERP is solving many business problems we face. Allowing us to use customizable fields in areas of the program. Employees are more satisifed with the ease of use. Reporting is very helpful. The best thing we like is when we have a problem and each business is different, they suggest solutions that work.