Celonis Reviews

What do you like best about Celonis?I particularly appreciate the Annotation Builder, as it offers an easy way to integrate AI into a process. The Knowledge Models we have established across systems are essential. I find the integration with third-party systems great — for most systems, there are Celonis Standard Connectors. The pre-built Process Mining functions are also very helpful, as they make both data input and the sharing of Celonis Insights with various stakeholders straightforward.What do you dislike about Celonis?I find the UI-building experience sometimes lags behind, which can be annoying, and I encounter errors when creating task types.What problems is Celonis solving and how is that benefiting you?Celonis provides us with a contextual layer for process optimizations and facilitates the integration of AI through the Annotation Builder and Knowledge Models. It enables easy data integration and the sharing of insights, which significantly simplifies our work.

What do you like best about Celonis?What I like best about Celonis is how effectively it turns complex operational data into clear, actionable insights.What do you dislike about Celonis?What I dislike about Celonis mostly comes down to complexity, cost, and adoption friction, especially for organizations that are earlier in their process‑mining journey.What problems is Celonis solving and how is that benefiting you?Celonis is solving the gap between how companies think their processes run and how they actually run, and that has very practical benefits for me in terms of clarity, decision‑making, and impact.

What do you like best about Celonis?Having moved from Process Mining to a full scope Process Intelligence platform, powered by the Object-Centric Process Model, differentiates Celonis from other technologies that focus in specific parts of the process management and improvement realm. Also the fact that Celonis is now a platform where anyone can build process intelligence solutions, from simple process analysis to full process orchestration, makes it a powerful complement to any business and IT landscape. Finally, the approach to AI is brilliant. With Celonis Process Intelligence Graph as the center piece of business knowledge (not just data), Celonis can feed AI with the right business context for decision taking and agentic execution, at the same time the it serves as a perpetual monitor for all operations and actor interactions, both human and synthetic.What do you dislike about Celonis?Celonis is heavily attached to financial-based processes (P2P, O2C) and lacks foundational support to domain-based processes such as Banking or Insurance. Also, as a platform, it needs to incorporate a technical way for developers to protect their IP by allowing them to shield their source code and strategical assets. Anyone with ADMIN access can see and do anything in a specific implementation, which leaves solution building partners exclusively with contractual protection and no effective safeguards of their IP.Recommendations to others considering Celonis?Make sure you don't get confused by the similarity of some of the visuals that Celonis provides with those that you find in BI tools. Celonis will give you a very accurate vision on how your processes are being executed and, more than that, it will allow you to immediately act on them. If you go for a Proof-of-Concept before you take a decision, make sure you get a solid use case that can show these features working right from the start. Also, don't be afraid of your first reaction when the results start showing up. It will be something like “I’m pretty sure that can’t possibly be right” but be prepared because… maybe it is. Don’t forget Celonis will be looking for what’s happening “under the hood” and sometimes we’re happy that the car is running fine but we’re not aware it could be running much more efficiently and excelling in its performance.What problems is Celonis solving and how is that benefiting you?We’re using Celonis to build Industry-focused solutions, specially for banking, supported by a Unified Banking Model that supports any process within the industry.

What do you like best about Celonis?Celonis offers a wide range of powerful features, with its Gen-AI capabilities being particularly impressive. Tools such as Copilot, Insight Explorer, and the Annotation Builder allow users to define prompts and automatically generate insights based on process data. These features continuously improve their responses by learning from user feedback, making analysis faster and more intuitive. What do you dislike about Celonis?Another key capability of Celonis is Object-Centric Process Mining (OCPM). OCPM is especially valuable when there is a need to analyze multiple business objects simultaneously and understand how their events are interconnected. It provides end-to-end visibility across complex processes, enabling deeper insights into object relationships, event correlations, and real process behavior beyond traditional case-centric process mining.Recommendations to others considering Celonis?I believe there are a few areas that need improvement: What problems is Celonis solving and how is that benefiting you?Filter Bar Module

What do you like best about Celonis?The end-to-end process transparency is what I like best. The software instantly highlights bottlenecks and compliance gaps in our operational data. This ability to visualize the actual process flow—not just the ideal one—is transformational for identifying root causes of inefficiencyWhat do you dislike about Celonis?The initial setup and data integration phase can be complex and time-consuming, requiring significant technical effort. Additionally, the licensing model can be challenging to navigate and optimize for smaller-scale use cases within a larger organization.Recommendations to others considering Celonis?Celonis uses Process Mining to solve the fundamental problem of operational blindness. We think our processes (like Procure-to-Pay or Order-to-Cash) work one way, but the data often proves otherwise. Celonis extracts transaction data to give us an objective, X-ray view of our actual processes. What problems is Celonis solving and how is that benefiting you?The key benefit to me is identifying and eliminating hidden inefficiencies (the "bottlenecks" and "rework loops"). For example, we've used it to pinpoint the root cause of late invoice payments and significantly increase our captured early payment discounts, which directly boosts our bottom line and working capital.

What do you like best about Celonis?.So much impact and so much results compared to my work beforeWhat do you dislike about Celonis?How tricky it is to convince my own management and colleagues to use itWhat problems is Celonis solving and how is that benefiting you?Connect several systems (sap old and new) - provide context to data - give ability to dive deep

What do you like best about Celonis?That you can build your own app, Celonis is basically becoming a Software for everything.What do you dislike about Celonis?Currently not really anything, as I‘m just getting started.What problems is Celonis solving and how is that benefiting you?Shortening leadtimes from service processes

What do you like best about Celonis?Alerting feature via action flows. Help us eliminator repetotive reporting tasksWhat do you dislike about Celonis?Copilot not being AI enough. All kpis I want to query about need to be pre definedWhat problems is Celonis solving and how is that benefiting you?Currently were still looking for benefit opoortunities

What do you like best about Celonis?.The great opening, the wonderful experience and the celopassWhat do you dislike about Celonis?The breakfast could be more/better :/ but it was fineWhat problems is Celonis solving and how is that benefiting you?Saves money

What do you like best about Celonis?Easy to use, everyone looks at the same dataWhat do you dislike about Celonis?The product is quite expensive. Additionally, it does not allow you to add pictures, and the formatting options are very limited.What problems is Celonis solving and how is that benefiting you?It brought transparency to our processes. By using task mining, we were able to clearly see the duration of each process and understand their associated costs.