JT

Jill T

August 2, 2023 Source: G2.com

Friendly Support Team

What do you like best about Cayzu Help Desk?

A wonderfully refreshing experience different from other providers, Cayzus crew epitomises great kindness, is continually sensitive to our problems, and diligently works to remedy them.

What do you dislike about Cayzu Help Desk?

Ive observed the portals propensity to overburden as the number of agents rises. There is still potential for improvement despite its excellent chat support and great report production skills.

What problems is Cayzu Help Desk solving and how is that benefiting you?

Help in solving many probles Cayzu Help Desk has improved our support workflow, which has raised customer happiness and increased our companys operational efficiency.

EC

Elena C

July 20, 2023 Source: G2.com

you can setup very fast and go live in few days! isn't possible reply with "hello, name user" handle ticket support with client and link easily knowledge base good deal!

.

AR

Anonymous Reviewer

April 12, 2021 Source: Financesonline.com

Our agents really love it!

PROS: We really like how the emails could be automated and assigned to specific agents. It organizes itself! I really like how easy it is to customize! CONS: I don't see anything problematic right now.

AR

Anonymous Reviewer

April 12, 2021 Source: Financesonline.com

Our agents really love it!

PROS: We really like how the emails could be automated and assigned to specific agents. It organizes itself! I really like how easy it is to customize!

CONS: I don't see anything problematic right now.

VS

Verified User in Information Services

January 14, 2020 Source: G2.com

Cayzu Help Desk

What do you like best about Cayzu Help Desk?

It was very easy to start using Cayzu. The customer support department is great if you need additional assistance.

What do you dislike about Cayzu Help Desk?

The site does have some issues. Sometimes it takes several minutes to switch screens which can be an issue if you are trying to work fast. You can not have multiple ticket tabs open.

Recommendations to others considering Cayzu Help Desk?

If you are looking for a ticketing system that just tracks tickets this is the product for you. There is very little setup and no maintenance.

What problems is Cayzu Help Desk solving and how is that benefiting you?

We are able to keep track of issues and run reports monthly to see what issues we are having on a constant basis.

GL

Guillermo L

September 5, 2019 Source: G2.com

Cayzu an efficient help service with great benefits

What do you like best about Cayzu Help Desk?

This application allows us to quickly create a ticket for each client, and also allows us to monitor the process of each of the tickets in a very easy way. Its control panel is very easy to use and can be seen by support desk administrators and constantly monitor expired requirements. It is a unique platform and you can send emails to talk to our customers, answer their questions and provide them with the best possible support.

What do you dislike about Cayzu Help Desk?

Cayzu has tools for all organizations, but its customer service team shows a slow pace and we hope that this problem will be solved. The basic configurations are extensive and we could take a long time reading them to know how to customize the form of a ticket. It is difficult to find a tickets in specified when searching with a broad keyword.

Recommendations to others considering Cayzu Help Desk?

It is an excellent channel to keep in touch with the client, I recommend Cayzu for its great willingness to help solve the problems of our customers, it is possible to make requests for help by email. We are not sorry to have achieved this option and thanks to this now our communication with the client becomes faster and easier.

What problems is Cayzu Help Desk solving and how is that benefiting you?

For us it is easier to order the tickets of our customers, it has allowed us to bring the changes of new technologies to improve our ticket making processes. It allows the effective handling of our requests to the clients, and also an efficient handling in the control of incidents.

OA

Oscar A

August 22, 2019 Source: G2.com

Cayzu Help Desk is an effective solution to provide fast and personalized responses

What do you like best about Cayzu Help Desk?

Cayzu has a clean and modern website. I like its reporting and analysis characteristics. I also like that you have an API to connect to our email provider, allowing us to have control of the tickets we receive. On the other hand, I like being able to answer emails with generic responses.

What do you dislike about Cayzu Help Desk?

I would like ticket updates to be faster. The website takes a few more seconds to update incoming tickets and sometimes creates confusion of tickets that have already been fixed, reopening them again by mistake.

Recommendations to others considering Cayzu Help Desk?

I think it has good features to generate reports, an excellent chat service and a great portal to attend the tickets, but I think it could improve a little more. I recommend the use of Cayzu to the entire G2 community that is looking for a customer service.

What problems is Cayzu Help Desk solving and how is that benefiting you?

Cayzu Help Desk is used by our company to track incidents that may occur in our payroll management services. This software helps us assign customer tickets to the specialized department, preventing tickets from going through agents that do not serve the area, generating delays and customer complaints.

AR

Anonymous Reviewer

December 12, 2017 Source: Financesonline.com

Great Addition to my growing business

PROS: The system is the easiest to use that I have come across, and the canned responses and customized dashboard have allowed us to respond quickly and appropriately, whilst all the time focusing on our targets.

CONS: Everything that the system offers works really well, we have not had any difficulties in either getting set up, or in using the system.

AR

Anonymous Reviewer

December 12, 2017 Source: Financesonline.com

Great Addition to my growing business

PROS: The system is the easiest to use that I have come across, and the canned responses and customized dashboard have allowed us to respond quickly and appropriately, whilst all the time focusing on our targets. CONS: Everything that the system offers works really well, we have not had any difficulties in either getting set up, or in using the system.

JC

Josh C

July 30, 2014 Source: G2.com

Better customer support at Flexkor

What do you like best about Cayzu Help Desk?

Definitely like Cayzu's ease of use and support team as they actually listen to my suggestion and make them happen!

What do you dislike about Cayzu Help Desk?

Since they are fairly new they are missing some features but quickly adding them.

Recommendations to others considering Cayzu Help Desk?

Using Cayzu has worked out great for Flexkor. My team has used other help desk solutions in the past and they do not compare Cayzu’s ease of use and feature set. I’m providing better customer service because of it! I highly recommend Cayzu! Josh Cameron , Owner of Flexkor products

What problems is Cayzu Help Desk solving and how is that benefiting you?

My major problem was really keeping customer requests organized. Cayzu has really helped with that by organizing it all into 1 control panel.

Cayzu Help Desk Reviews

User Rating

Rating Distribution

Do You Use Cayzu Help Desk?

Jill T

Elena C

Anonymous Reviewer

Anonymous Reviewer

Verified User in Information Services

Guillermo L

Oscar A

Anonymous Reviewer

Anonymous Reviewer

Josh C

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