Boulevard Reviews

User Rating

4.3/5 (Based on 77 Ratings)

Rating Distribution

Excellent
62.3%
Very Good
20.8%
Average
9.1%
Poor
3.9%
Terrible
3.9%

User Sentiments

User-friendly interface, Seamless online booking, Excellent customer service, Efficient scheduling capabilities

Limited reporting functionalities, Occasional software glitches or bugs, Mobile app limitations, Lack of certain advanced features

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Review Summary

User reviews for Boulevard highlight its user-friendly interface, intuitive scheduling features, and robust online booking capabilities. The platform's ease of use and comprehensive features, particularly for salons and spas, are consistently praised. However, some users express concerns about the cost, frequent updates impacting performance, and limited reporting capabilities. While the system effectively manages scheduling and client communication, some users feel it lacks a robust client portal and comprehensive financial reporting. Overall, Boulevard is considered a strong solution for businesses in the beauty and wellness sector, but it's essential to consider its limitations before committing.

Pros

The app provides a seamless online booking, POS, and credit card integration with an iPad app.
It's super userfriendly with a clean interface making it easy to learn and use for both staff and clients.
The platform offers detailed reports and allows customization of permissions for different employee roles.
Boulevard's customer service is exceptional, providing prompt responses and support to resolve issues.

Cons

The monthly plans are extremely expensive, making it unaffordable for small businesses.
The reporting module could be improved, with better data accuracy and realtime reporting capability.
The app lacks essential features for medical practices, requiring the use of additional systems.
While the app is generally userfriendly, some users find the booking process cumbersome with too many steps.

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Reviews

Yesenia V

April 10, 2025 Source: G2.com

Easiest,Fastest way to Book

What do you like best about Boulevard?

There's so many things i like about boulevard. It was super fast to get use to. Everything is self explanatory. I like that different people have different color blocks to make things organized and love how it is so easy for clients to book online, reschedule/cancel. Also when thinking they cant get better, they always keep updating for a better experience. Their customer support is incredibly fast to any questions or concerns. If they don't know the answer they will email you after. I use boulevard every day of the week. I wouldn't change it.

What do you dislike about Boulevard?

The least thing i like about boulevard is the front desk option. I don't really care for it or use it.

What problems is Boulevard solving and how is that benefiting you?

Boulevard is making it ease to schedule online appointments. For example when i am not by the phone to answer calls, they can go online at whatever time to make an appointment.

Stephanie R

March 17, 2025 Source: G2.com

Boulevard has allowed River Oaks to take our business to the next level!

What do you like best about Boulevard?

Efficiency when booking and communicating

What do you dislike about Boulevard?

not being able to speak with a human rep

What problems is Boulevard solving and how is that benefiting you?

Boulevard has helped us immensely with allowing us to have customers sign and store liability waivers on file.

Twyla P

March 11, 2025 Source: G2.com

Always Innovating and Improving

What do you like best about Boulevard?

This is the most customizable and user-friendly software I've used in this business. We transitioned from another software two years ago and making the move was so easy we only needed one training session to implement it. We didn't even need to transition our client base over, they took care of that. I utilize both the desktop and Android app every single day seamlessly without any issue. New features come up every month that make using Boulevard stress free (ideas WE as users get to suggest, not just the quick fixes they think we want). And every time there has been a bug or error that needs updated, customer support lets us know so fast we never need to reach out to them and let them know there's a problem.

What do you dislike about Boulevard?

We have yet to find something in the software that is a hinderance.

What problems is Boulevard solving and how is that benefiting you?

I haven't seen any issues that we need fixed, usually any software bugs that come to our attention are from the Boulevard team and they're fixed so fast we barely even notice they're there.

Talaya F

August 16, 2024 Source: G2.com

I love Boulevard

What do you like best about Boulevard?

.Boulevard is the smoothest platform for scheduling that I have used in a while!

What do you dislike about Boulevard?

Sometimes there are updates to Boulevard that are not always disclosed to the users which can get confusing

What problems is Boulevard solving and how is that benefiting you?

Boulevard makes scheduling and communicating with clients so quick and easy

Verified User in Health, Wellness and Fitness

August 13, 2024 Source: G2.com

Client communication Boulevard Review

What do you like best about Boulevard?

User friendly (very easy to use). It was a very smooth change from our old software. Customer support is great, the Bot usually helps with all of our questions but if we need futher help there's someone on the team always available.

What do you dislike about Boulevard?

I don't like that when you check a client that has a discount or has used other payment methods it gives them the total price paid, and it is very confusing. Also the reports could be easier to personalize, and given more options for us to get the exact report we need.

What problems is Boulevard solving and how is that benefiting you?

Scheduling, payments and getting new clients.

Desirae T

May 31, 2024 Source: G2.com

Keeps us all up to date! Easy to use!

What do you like best about Boulevard?

It is one of the easiest systems I've used and I've used so many in the past years. We use it everyday and it is a vital part of our business! It has rebooking features, retail, and add on features! Customer support is als o prompt to respond! Over all a great pos system.

What do you dislike about Boulevard?

No dislikes. Only one I may say is when ringing out a membership, it does not auto assign the membership to the host that is ringing it up so we have to go back and manualy add the commison. At times we may forget to add it and the host will not the commision for the sale. Other than that, I love BLVD.

What problems is Boulevard solving and how is that benefiting you?

It helps us as a pos and with keeping track of appts and client history.

Jeffrey A

May 28, 2024 Source: G2.com

Tons of features & fast tech help

What do you like best about Boulevard?

Blvd has tons of useful features and great tech support.

What do you dislike about Boulevard?

Appointment metrics report does not populate the correct referral sources.

What problems is Boulevard solving and how is that benefiting you?

Reports/data

Allie O

May 28, 2024 Source: G2.com

EMR, checkout system User friendly and clients love it

What do you like best about Boulevard?

We have loved using boulevard at our medspa! There was a hesitancy at first due to the higher price point, but this system is worth every penny. The charting is easy, scheduling is seamless, and client experience is better than anything else out there.

What do you dislike about Boulevard?

There were a few workarounds needed for my medical aesthetics practice, but knowing that they are always working to improve the experience for all different businesses is a huge plus.

What problems is Boulevard solving and how is that benefiting you?

Client retention, easy to use

Cheyanne T

May 28, 2024 Source: G2.com

Best beauty industry POS!

What do you like best about Boulevard?

The ease of use, features and the intution of the product is incredible, the best I've ever used. The team and support is also best in class. The team is also great with implementation and getting data transferred over.

What do you dislike about Boulevard?

POS systems are never one size fits all, so of course there are little things that you need to work around but I've never experienced a team/support that helps find the solution so quickly! You're going to find something that you don't love, but there is always an easy work around.

What problems is Boulevard solving and how is that benefiting you?

A intutive spa point of sale system that allows for easy use, training and customer experience.

Verified User in Medical Practice

May 28, 2024 Source: G2.com

Boulevard has been an excellent platform for our business services

What do you like best about Boulevard?

Easy to manage, schedule clients, see daily totals and secure checkout is correct.

What do you dislike about Boulevard?

There is no way to send patients after care instructions post treatment via email or text.

What problems is Boulevard solving and how is that benefiting you?

Setting up a way for patients to be able to review their forms and after-care instructions after treatment.

Boulevard Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Boulevard?

Review Summary

Pros

Cons

Yesenia V

Stephanie R

Twyla P

Talaya F

Verified User in Health, Wellness and Fitness

Desirae T

Jeffrey A

Allie O

Cheyanne T

Verified User in Medical Practice

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