Bigin by Zoho CRM Reviews

User Rating

4.5/5 (Based on 1,166 Ratings)

Rating Distribution

Excellent
73.6%
Very Good
18.6%
Average
2%
Poor
0.1%
Terrible
5.7%

User Sentiments

Ease of Use, Affordable Pricing, Effective Sales Pipeline Management, Seamless Gmail Integration

Limited Integrations with third-party apps, Limited Customization Options, Occasional Software Bugs/Glitches, Inadequate Customer Support

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Review Summary

Many users appreciate Bigin's simplicity and ease of use, citing its user-friendly interface and intuitive design as key strengths. The software's customizable features and ability to integrate with other business tools are also frequently praised. However, some users have encountered challenges with the system's limited reporting capabilities and occasional technical issues. Additionally, a few reviewers have expressed concerns about the software's pricing structure and the lack of certain advanced features found in competing products.

Pros

Easy to use interface with minimal learning curve.
Affordable pricing plans, including a free version.
Mobile app available for iOS and Android devices.

Cons

Limited customization options compared to other CRM software.
May not be suitable for businesses with complex CRM needs.
Some users reported occasional glitches and bugs.

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Reviews

Verified User in Marketing and Advertising

August 3, 2026 Source: G2.com

Super Easy to Use—Simple, to the Point, and Perfect for Building Pipelines

What do you like best about Bigin by Zoho CRM?

Super easy to use when I’m looking for my business. I wanted something simple and to the point, and this does exactly that and how easy it was to build pipelines

What do you dislike about Bigin by Zoho CRM?

Nothing, I thought it was the perfect one for my business.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

It keeps things running smoothly and keeps me informed about what my sales department is producing.

Infracaresystems

August 2, 2026 Source: G2.com

Simple, Small-Business-Friendly CRM

What do you like best about Bigin by Zoho CRM?

It’s simple and not as complex as other CRM options for small businesses.

What do you dislike about Bigin by Zoho CRM?

The UI feels bloated; it could have been more compact.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Payment follow-ups from customers are handled properly, and the follow-up data will not be misplaced.

Joel T

August 2, 2026 Source: G2.com

Simple to Use and Implement, with Phenomenal Support

What do you like best about Bigin by Zoho CRM?

Simple to use, implement and support is phenomenal!!

What do you dislike about Bigin by Zoho CRM?

Could be limited as company scales. But really good for now. Could use more integrations. Claude connections. Performs well. Pricing ok. AI tools are growing

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Limited need for system tweaking

Mithil p

July 28, 2026 Source: G2.com

Fast, Straightforward CRM That Keeps Us on Top of Everything

What do you like best about Bigin by Zoho CRM?

A very helpful CRM for tracking things, staying up to date, and keeping on top of notifications. The mobile-based version is fast, straightforward, and easy to use.

What do you dislike about Bigin by Zoho CRM?

It’s hard to understand the automations and to set them up properly.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

I’m using it to track our database and to build a follow-up system.

Sujith B

July 26, 2026 Source: G2.com

Cost-Effective, Easy-to-Use CRM With WhatsApp Business Integration

What do you like best about Bigin by Zoho CRM?

Its Cost effective and easy to use. It has a lot of features for an entry level business. I think this is the only crm at this price with a WhatsApp business integration

What do you dislike about Bigin by Zoho CRM?

This can be bit more generalized for any business or have different pre setups for different business category

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Lead and pipeline management

RISHI D

July 25, 2026 Source: G2.com

Easy Lead Tracking with a Clear Pipeline View

What do you like best about Bigin by Zoho CRM?

Tracking is easy over here — I especially like the pipeline view, which shows every lead's stage at a glance without digging through spreadsheets. The drag-and-drop stage movement saves time, and follow-up reminders keep our cold outreach from slipping through the cracks. Simple UI, quick to onboard the team on.

What do you dislike about Bigin by Zoho CRM?

unable to import contact card in sales pipeline

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

tracking and easy user bifurcation

Social W

July 23, 2026 Source: G2.com

Bigin by Zoho: Clean, Easy-to-Use CRM That Streamlines Our Sales Pipeline

What do you like best about Bigin by Zoho CRM?

We recently started using Bigin by Zoho to manage our sales pipeline and customer interactions, and it’s been very easy to understand. It doesn’t require extensive training to get up and running, which made adoption straightforward for our team.

What do you dislike about Bigin by Zoho CRM?

Recommendations to others considering Bigin by Zoho CRM?

We especially appreciate the clean interface, customizable pipelines, solid contact management, helpful task reminders, and the mobile application. These features make it easier for us to organize leads efficiently and keep our sales process consistent and well structured.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

mechsunsolar

July 22, 2026 Source: G2.com

Easy to Use and Great for Lead Follow-Ups

What do you like best about Bigin by Zoho CRM?

.It's easy to use and very useful always help me to followup leads properly

What do you dislike about Bigin by Zoho CRM?

user interface is not very good according to me it should be simpler

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

I was unable to follow up my leads but this system is helping me a lot

Verified User in Photography

July 21, 2026 Source: G2.com

Simple, Small-Business-Friendly CRM

What do you like best about Bigin by Zoho CRM?

I like how simple it is for a small business. Other CRMs are too complicated for what a small business needs.

What do you dislike about Bigin by Zoho CRM?

I would like to see an improved contract management system.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Tracking leads and opportunities.

Jimmy R

July 21, 2026 Source: G2.com

Easy to Use CRM with Everything I Need

What do you like best about Bigin by Zoho CRM?

Easy to use and navigate. Have all I need from a CRM system

What do you dislike about Bigin by Zoho CRM?

Does not let me fully change pre set structures

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Tracking my sales team so we dont loose clients

Bigin by Zoho CRM Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Bigin by Zoho CRM?

Review Summary

Pros

Cons

Verified User in Marketing and Advertising

Infracaresystems

Joel T

Mithil p

Sujith B

RISHI D

Social W

mechsunsolar

Verified User in Photography

Jimmy R

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