Ballpark Reviews

The ability to select the audience and taylor for our needs.

The video recordings of the feedback.

The AI summary of the feedback. That was simply awesome.

There was nothing to dislike - the product is genuinely innovative and met all our needs.

It helps us get fast feedback. The agility is what is most attractive.

* The survey UI is appealing to participants—they want to complete the surveys b.c there is no friction

* The results display makes it easy to guage on the a whole or peruse individual responses

* The new recruitment feature allows you to quickly build a test group is you don't have your own

* Great customer support

* Screen recording was a bit wonky at first, but it's coming together

Helping us quickly gather and review feedback from our audience to optimize UI/UX.

Probably one of the easiest and most straighforward ways to create a (UX) survey. I also like the conditional features where it sends you to a new question depending on your answers which allows you to build quite complex questionaires. Crucial for us as well is the seamless integration with Figma. We've been using it a lot across many different tasks and its been a pleasure so far!

Still early in the product lifecycle so there are things that you might want to do that you can't or bugs to be ironed out, but the team has been very responsive and fast at fixing things you bring to their attention.

Having quantitiative and qualitative data helps us develop better user experiences.

They are excellent at what they do, always growing and every release is making the product better. It is easy for anyone to use, support is top notch and they care about their clients. One differentiator is no code snippets to conduct surveys with videos and no downloads so clients and people are more likely to take the test/surveys, etc.

Anything I disliked slowly gets improved without me saying much. They know what their clients want and are clear on their own strategy it seems and you can tell as it grows.

Ease of use creates surveys that are adopted by users with no complaints of downloads to take and tech team doesn't need to integrate with anything.

I've been using Ballpark for a few years now in different teams and companies and it has been fundamental for both defining operations and following good practices. It has streamlined the research projects allowing for a larger audience which, in my experience, allowed us to increase the trust teams such as marketing and business have in UX Research.

They are also very flexible and open to suggestions: I was never without a feedback and solution for longer than 3h.

Up until this point I do not have negative comments to make about Ballpark.

It made surveys and usability tests that would normally consume at least 4 weeks of the team's time easy and effective, being able to perform the full test (from planning to execution and analysis) in about 4 days. Because of that we have been able to advocate for more and better user-centric mindset across the company.

Ballpark has really provided my UX team with the tools to leverage UX Research in effective, usable, and timely ways. I've been impressed with their templates, their responses to our questions, and the time it takes to complete research.

Sometimes there are limitations to functionality because the service is on the newer side, but foundationally, everything we need is available. It's not necessarily a con, but more that there are exciting new features that come out regularly as the software continues to be developed.

We need access to users so that we can conduct user research. Ballpark gives us that access and makes the process of interviewing, surveying, and completing user research easier.

The AI summary is amazing!! I always read through all answers, but sometimes as a refresher or before I have time to read everything, I can quickly generate the summary and it's always been accurate.

Also, though it is a young tool, Ballpark is constantly improving and listening to their users. I like the transparency of their portal for upcoming changes, and that you can vote for features.

I love that there are unlimited seats on the platform so that we can share results with any stakeholders without extra costs.

I do wish we could have more open projects on the Business tier, though I understand there need to be differences between tiers. Any other flaws I have seen with it, I generally send in feedback via their portal, and I can also track what upcoming changes are on the roadmap.

It helps with collecting qualitative and quantitative data. It puts together a nice looking and thorough summary of results.

When I was searching for a survey tool, I extensively researched numerous options. Out of all the choices available, Ballpark emerged as the obvious winner. Firstly, it is incredibly user-friendly and visually appealing which make the job of creating surveys a joy. The transparent pricing and unlimited team members have enabled me to seamlessly integrate Ballpark across our product and marketing teams. The survey summaries are presented in a clear and concise manner, making the analysis process a breeze. One of the key reasons I'd recomend Ballpark are the team behind it as they actively seek feedback and have a well-defined roadmap for future development.

Difficult to find fault, but to help track usage it would be great to have an audit of all the surveys you have published.

I would say that Ballpark completely eliminates the hassle of gathering quick feedback. It not only saves us a significant amount of time but also empowers our product and marketing teams with the crucial insights they need to make confident decisions.

Ballpark has a very strong brand identity - I was impressed just reading their website, initially. I felt like they know who they are and communicated their value proposition so clearly. Upon using the product in a trial, we were impressed by how intuitive everything is - from setting up surveys via template or custom to the experience of the participants (no barriers for them to complete the surveys). We've had really high participation because of the great UX for our customer respondents.

Nothing that I dislike - it is growing as a product and I am excited that they just added screener functionality (that would've been the only thing we really needed)!

We needed to increase our participation rate and do different types of unmoderated research in order to scale our research program. Ballpark helps by making the experience easy for participants and offering a variety of research questions and templates.

Ease of use! Ballpark allows you to create a proper User Testing Task in less than 10 minutes. I love that you don't need to be a super tech-savvy person to not only create these tasks but also to complete the tasks.

There is nothing I dislike about Ballpark. I know that the team is working hard to develop new features that have been requested by users. Excited to see what Ballpark will bring to the table in the next year or so!

We were lacking in the User Testing department. When I stumbled upon Ballpark, I not only loved the simplicity of the platform but also the fact that it provided all of the features we were looking for, such as Prototype upload and compatibility with Figma, Heatmapping, User Info collection, Video and screen recording while completing a task and many many more. Not to mention the competitive pricing compared to other User Testing platforms.