BackAgent Reviews

I checked out a lof of systems and the demo for BackAgent was far and above the best and the market leader. I just signed my contract and I'm excited to get going!

I'll let you know, but so far I'm just excited to get rolling. It looks so much better than the competition

I'm already less stressed because I won't have to hand enter all this information.

BackAgent has really streamlined my real estate transactions.

So far, I haven’t had any issues with BackAgent.

I am able to keep all my transactions organized and my broker is able to oversee them as well.

BackAgent has made our lives much simpler but the Help Desk has always been a source of contention, until now. Corey has made our interaction with the Help Desk so much better! He really is top-notch and so professional. He reads our ticket emails thoroughly and then responds with an educated answer that is, more times than not, exactly what we needed.

Thank you,

Danna

After trying other types of back office or transaction management software. I came across Back Agent. I REALLY like it. As a Risk Adverse Broker, I look for excellent tools to better assist agents in transactions. Back Agent is very easy to use, intuitive, great training videos, and agents love it.

The Back Agent Support Service is the best I have seen. I feel like they are just waiting by the phone to answer my call. no matter what my question is, the service is knowledgeable and provide quick solutions to my inquiries.

how simple everything is. back agent vs. Keller Williams intranet is a 10 by far, it's always easy to use uploading files, and I love it!

I would like to be able to import my contacts, since there are over 3000 I would prefer not to have to add one at a time.

I am working on adding zip forms and esignatures, I currently use dotloop and would prefer to go to one place, such as here, to do all my real estate business.

The ability to have one program that handles all my needs on the back office side of the real estate transaction. Met them at NAR in May 2016 and was on board with them before I even left the front door and they have not dissapointed.

In an effort to offer everything they don't do some of the anscillary services as well. For example we are using them to host email to make it easier for agents. We are having some issues and going through the customer support has taken longer than I'd have liked.

It is an amazing back-office software. It may not be the one-stop shop that some are looking for however the company admits freely that it isn't designed to be a one-stop shop. Has added products at request of users.

I am a small brokerage of about 3 agents. So selling is the most important thing I do on a daily basis. This allows me to be legal and know that my agents -- and myself - are held accountable on a daily basis.

I'm not sure there is a "best part" of Back Agent. It is so very well thought out. It does exactly as described.

Nothing. I like all there is about Back Agent. It has help me tremendously to better track my business.

Back Agent has totally solved my transaction Management problem. I can review transactions instantly wherever I am. I can discover issues instantly and help Agent correct the issues versus finding out later.

.good quality software simple to learn and use for day to day task a must have for our office I use it every day and like it as software is very good I like it as a good helper or good daily assistant

nothing to dislike everything is good, I like it good software for day to day use I use it every day

good software I like it and use it everyday

improves end result good software

Consistency of requirements with built in enforcement of document requirements. It is one place that my agents and I can go to make sure that we are covering our document and retention requirements BEFORE paying CDAs. It makes it very easy to communicate with the agents and to keep in touch about paperwork issues and needs.

The calendar function is missing some needed tools. For example, when I post an event and agents register, I would like to be able to send out one email to the entire registration list. Also, some of the reporting is clumsy, the data is there, it is just a nightmare to dig through the reporting section and try and determine which reports that i need. Would be a nice feature if I could have a favorites selection of set reports. Maybe even some customizable reports.

Really need more effort on the Android app. Calendar needs beefing up as mentioned. Would be nice if the system gave us a way to send invoices for leases. It will print them, but It would be great if we could just send like we do CDAs. Also, the process to cancel a transaction is very awkward and most agents just do not do it so we have to. Do not know if there is anything that can be done to smooth that out.

Again, minimizing legal exposure due to lack of mandatory documents and retention. Less cost for paper and storage.

I love that it keeps tabs on the required documents for each transaction, and I can load all the documents at once and then split the file between the different documents.

Nothing really comes to mind, it would be great to sync contact from my phone to the product.

Very user friendly and straightforward

The ease of accessing old files and records is a big benefit.