Artiva RM Reviews

I had used Artiva during my collection days. The best platform for all your collection needs, simplicity, and tracking all the customer info and payments. How can I forgot the call transfer options the best, with a simple one-click you could do that. The call transfer options without he hold. Easier Payment building feature and comments section for the history.

The UI could have been more interactive as well as the functioning. Sometimes we had to face application downtime for 2-3 days in a row which was a productivity loss for the business.

Best Platform for managing your end-to-end collections.

We were using it as an ARM platform for all the collectors in the center to manage client communication, Data, and records. and the payment history

I like that Finvi is constantly evolving. I feel like they take our suggestions/input and move forward.

The response time takes longer than previously.

We use Finvi for managing our self-pay workflow. We track letters, text messages and emails.

I liked the ease of use as a user and trainer and the ability to run "out of box" reports within the application. The software application easily integrated with our dialing system allowing a great flow for call center agents. Updating Scott's using customizable functions really allows companies to create, modify and monitor workflows in real time.

The implementation phase. If this type of software isn't properly set up or the planning isn't intense you can really set yourself up for failure.

We immediately utilized the built-in reporting in addition to creating some of our own reports within Artiva. This software streamlined our ability to service our clients while remaining completely transparent, offering ad-hoc reporting and robust data.

The system is flexible and allows the user to adapt many processes on our own without having to depend on the vendor.

If you are on an older platform they do not enhance technology such as SSO. Their new or add on products are priced based on licensing and that model makes them not cost effective since the older platforms require multiple licenses per user in most cases to perform their work.

Third party collections and business management solution for state and federal assistance program

It works, serves a purpose for what it is.

I feel like this software could offer numerous benefits, as a turn-key solution. However, there are none.

Serves as a CRM. Holds pt info, like a CRM.