Airwallex Reviews

User Rating

3.5/5 (Based on 1,638 Ratings)

Rating Distribution

Excellent
57%
Very Good
4.4%
Average
1.1%
Poor
1.5%
Terrible
36%

User Sentiments

Easy to Use Platform, Fast International Payments, Competitive Exchange Rates, Excellent Customer Support

Lengthy Account Approval Process, Inadequate Communication from Support, Sudden Account Closures, Overly Intrusive Verification Process

Do You Use Airwallex?

Write a Review

Review Summary

Airwallex receives mixed reviews from users. While some appreciate its competitive fees, user-friendly interface, and excellent customer support, others express concerns about hidden fees, lack of transparency, and occasional technical glitches. Integration with accounting software and ease of use are also mentioned as strengths, but some users report difficulties with cross-border payments and currency conversion rates. Overall, opinions vary, with some users highly satisfied and others encountering challenges.

Pros

Userfriendly interface with intuitive navigation and easy setup.
Provides competitive foreign exchange rates, transparent fees, and secure transactions.
Offers multiple payment options and supports various currencies for seamless global transactions.
Reliable customer support with quick response times and helpful assistance.

Cons

Limited features compared to some competitors, such as advanced reporting and analytics.
Occasional technical issues and downtime reported by some users.
Fees can be higher compared to some alternative payment solutions for certain transactions.
Crossborder and multicurrency payments may have additional fees and processing delays.

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

Jo MacDonald

January 13, 2026 Source: Trustpilot.com

I've loved the Airwallex platform for…

I've loved the Airwallex platform for years now. The fx rates are always competitive, it's easy to use and this week when I needed tech support they were super responsive even by email.

Andrew Work

January 8, 2026 Source: Trustpilot.com

Faster, cheaper better. You can do all three!

AirWalllex is helping to consolidate different financial solutions (banking, expenses+++), integrates with my accounting system, delivering faster and lower costs on international transfers and giving me more payment options across Asia. Perrrrrrrrrrrrrrrrrfect!

Capt. Tan DTST Corp

January 7, 2026 Source: Trustpilot.com

I had a very good experience with the SWIFT payment

I had a very good experience with the Airwallex Support team.
The case was handled professionally, with clear communication and timely follow-up, especially during the SWIFT payment tracing process.
The team provided accurate information (MT103, GPI/UETR) and helped us resolve the issue efficiently.

A reliable and competent support team. Highly appreciated.

Virginia Dempsey

January 5, 2026 Source: Trustpilot.com

Airwallex on the ball

Airwallex were quick to inform me of some fraudulent activity on my cards and were really helpful in keeping me updated on reimbursements. I felt assured they took care of everything.

Erdem Ergin

December 30, 2025 Source: Trustpilot.com

It was the fastest procedure to confirm…

It was the fastest procedure to confirm DBA names

Jonathan Glass

December 24, 2025 Source: Trustpilot.com

Outstanding Support

Outstanding, almost immediate support.
Helpful, understanding, sensible, commercially minded.
Great rates.
Excellent communication of every transaction.
Easy to use technology.

Ariana V

December 24, 2025 Source: Trustpilot.com

Airwallex has been a game changer for…

Airwallex has been a game changer for my freelance business, as a digital nomad working with international clients, their multi currency accounts and borderless cards are incredibly efficient

Sara Gourchane

December 18, 2025 Source: Trustpilot.com

This was my first time interacting with…

This was my first time interacting with Airwallex support, and I’m really impressed. For the first time, someone in Customer Support genuinely cared about my urgent situation. The responses were prompt, clear, and helpful—I honestly expected to wait a few days like with other companies. Excellent support!

Cassandra Muhlhan

December 17, 2025 Source: Trustpilot.com

Very efficient service

Very efficient service. I initially had an issue and started using the chat system, but after speaking with a team member over the phone, it was sorted promptly.

Irfan Memon

December 14, 2025 Source: Trustpilot.com

Airwallex is a reliable and easy-to-use…

Airwallex is a reliable and easy-to-use platform for international payments. Transactions are fast, fees are reasonable, and the multi-currency features are very helpful for global business. Overall, a good solution for cross-border payments.