Advantage Reviews

.Advantages Online Help Documentation is great to work with

The complexity of the system that makes it great can also be a challenge

Subscription management

I've been using it for years, and I think once you learn it, it's easy to use.

Right now we are on a 2019 or 2020 version and we have a lot of open white spacing, and it doesn't fit nicely on a laptop screen. There's a vertical and a horizontal scroll bars

not sure how to answer this.

One of the best things about Advantage to me is the stability of the system, the robust feature sets and the solid accounting backbone

There isn't a lot to dislike. Advantage is a very complex system, so training new users does take some time and optimizing the system for your specific environment can be time-consuming.

I have used Advantage for over 20 years across three different organizations, including my current org. I have found their features to be robust and well thought-out. Their system is flexible, making each instance unique. If you are looking for a platform that is flexible, powerful and well-supported, consider Advantage

Advantage truly is the backbone of our infrastructure. The financial transaction and reporting capabilities, specifically for audit purposes ensure that we are always able to pass audits without any issues. Additionally, the fulfillment processes that Adv offers are flexible and robust.

Advantage has successfully supported the various item types in our catalog including integrating with our physical warehouse. They look for trends and are continuously updating.

The employees are passionate about the product and the company as witnessed by the longevity of so many. They are always open to discussing functionality.

They substitute system processes for User IDs in the data. Makes it extremely hard to track user stats and errors.

At previous revisions, reporting for average users is difficult.

The big number of options and settings to fit our business, the integration with the e-commerce platform, the continuous features and the support service.

The cost can be expensive for a small publisher like us.

The Advantage software may seem complex at first glance, but it was designed, in my personal opinion, to handle all types of situations. This is why we find a very advanced configuration as well as a very large number of options in the software, but in the majority of cases the configuration remains ‘basic’ and we rarely use all the options. One could cite the French adage “qui peut le plus peu le moins” to reflect this: if you can do many big things, you can also do simple ones.

Flexibility for all products we sell from print, digital and single product orders. The website is customer friendly and easily allows customers to register, purchase and access products.

Customizations can be a challenged but are necessary in the subscription business.

With the Wayfair ruling in 2019, Advantage provided us with a simple solution to collect sales tax. Bundling print and digital products. The website has reduced the number of employees needed in customer service by allowing customers to change address, online bill paying and access to free content.

They have listened to our business needs and been flexible to help us customize workflows where needed.

There really aren't things I dislike as much as the version we are operating is somewhat dated which makes reporting on occasion a challenge. But as I mentioned above their support team has been very helpful in creating work arounds if needed.

I would suggest that you not limit yourselves to the out of the box offering as Advantage can do a lot of customization's in case your business has unique needs. And with Advantage continually rolling out enhancements based on the feedback of their clients and users I would think they will be able to meet your needs.

Our biggest challenge was to allow our clients to be able to self-register for access to our online content and then manage that access automatically. So if that client ever expired or canceled their access would terminate immediately. This has been a huge time saver and created urgency for our clients to renew on time. Also we recently brought our advertising clients into Advantage and we are using their installment billing for monthly, quarterly, semi-annual billing plus using their auto renewal feature. This has been a big help with spreading out client payments and eliminated a lot of manual work.

I've worked with this subscription management tool for over 20 years. I have to say there are two things I like best: 1. is the flexibility in the application to solve any business need, and 2. the company that runs this application is one of the best vendor's I've ever worked with in my career.

There are few things I dislike. I had a tremendous relationship with this business and we worked through issues easily. Obviously there are areas of the application that are challenging but for the most part those areas are negotiable by knowledge and understanding of how to use the application.

Spend time to implement correctly. Build team of knowledgeable administrators. Take advantage of the features and functions within the tool.

We solved many problems with using this application. It's built for a publishing business and it supports that type of business well. We use it for subscription management, memberships, conferences, product delivery, Auto Delivery, List Management, Customer Service, Access Management, etc. It handles multiple currencies, multiple payment processors, multiple languages, taxing rules, many business owning structures, rules and order processing integrations, and many other functions, all in support of domestic and international publishing businesses. They continue to expand the software to support all of these areas across the globe and they listen to their customers about enhancements and integrations to the software, Their customers also have the opportunity to contribute to it's direction through strong relationships.

Customer-centric, flexible product setup

Configuration richness could be daunting

Advantage allows us to support a variety of diversified revenue streams in one application. We can sell a single customer a variety of different product types through one invoice. We have a clear view of what products we have sold to which customers. And the Advantage system manages the accounting entries we need to feed our financial systems.

We have used their software longer than any other software in our business

I wish it was more web based/ built using microservices.

It is a good system. It has been the backbone of our operations for years

They provide the backbone of our publishing businesses.