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ADP Payroll Services Reviews

User Rating

4.2/5 (Based on 270 Ratings)

Rating Distribution

  • Excellent

    61.5%
  • Very Good

    22.2%
  • Average

    3.7%
  • Poor

    1.5%
  • Terrible

    11.1%

Do You Use ADP Payroll Services?

Write a Review

Review Summary

ADP Payroll Services receives mixed reviews. Users consistently praise the platform's ease of use, accessibility, and detailed payroll information. Many appreciate the ability to access pay stubs, track time off, and make changes to personal information online. However, some users report issues with customer service, particularly long wait times and difficulties resolving complex problems. A few also express frustration with outdated interfaces and occasional glitches. Overall, ADP is seen as a solid solution for managing payroll, but users are advised to be aware of potential customer service challenges and system limitations.

Pros

  • Payroll processing is fast and accurate, reducing workload.
  • Userfriendly interface makes navigation and access easy.
  • Provides detailed breakdown of pay, deductions, and benefits.

Cons

  • Customer service can be slow and difficult to reach.
  • System updates may create temporary disruptions and confusion.
  • Can be costly compared to other payroll software providers.

AI-Generated from the text of User Reviews

Reviews
RM

Remington M

May 26, 2026 Source: G2.com
Easy to Access and Always Timely
What do you like best about ADP Payroll Services?
Love the easy accessibility and timely manner.
What do you dislike about ADP Payroll Services?
There is nothing I dislike about ADP, I have never had any issues.
Recommendations to others considering ADP Payroll Services?
Highly recommend for their employees, especially for the user friendly app.
What problems is ADP Payroll Services solving and how is that benefiting you?
East access for tax documents and payment stubs on the app.
Read more
VS

Verified User in Information Technology and Services

April 28, 2026 Source: G2.com
ADP for payroll, but I am definitely familiar with seeing the logo on my paystubs! Always On-Time Paychecks with Clear Deduction Breakdowns
What do you like best about ADP Payroll Services?
I have never received a paycheck with ADP logo that was not delivered on time and in the correct amount with the full breakdown of deductions clearly listed
What do you dislike about ADP Payroll Services?
This feels a bit like asking “what do you dislike about modern plumbing” — it delivers the thing i need it to. I dont need or want fancy features, i just want them to keep delivering my checks on time like they do.
Recommendations to others considering ADP Payroll Services?
Simple (from the employee perspective) and reliable.
What problems is ADP Payroll Services solving and how is that benefiting you?
I havent been in a role to choose to use
Read more
DC

Dipak C

April 28, 2026 Source: G2.com
Exact, Correct Output Every Time
What do you like best about ADP Payroll Services?
exact & correct output in one calculation
What do you dislike about ADP Payroll Services?
need to add data on Monthly basis, so can only cover the output
Recommendations to others considering ADP Payroll Services?
Its Very Good tool for limited scale industries & where the 10+ workers available.
What problems is ADP Payroll Services solving and how is that benefiting you?
To accurate calculate & time-consuming tool for payroll.
Read more
JP

Jonathan P

April 17, 2026 Source: G2.com
Quick and Easy—A Smooth Experience
What do you like best about ADP Payroll Services?
quick and easy to use very user friendly.
What do you dislike about ADP Payroll Services?
i think sometimes the app can be a bit slow
Recommendations to others considering ADP Payroll Services?
give it a try and you will be amazed by its service
What problems is ADP Payroll Services solving and how is that benefiting you?
adp helps y employees keep track of there paystubs and gives them easy access to their information
Read more
kk

kirti k

April 3, 2026 Source: G2.com
Reliable Payroll Management with Outstanding Customer Experience!!
What do you like best about ADP Payroll Services?
What I like best about ADP Payroll Services is their reliability combined with outstanding customer service experience. The platform makes payroll management efficient and stress-free, even when updates or revisions are needed. Their customer service team is consistently responsive, knowledgeable, and thorough, which builds strong confidence in their expertise. ADP also adds great value by offering clear guidance on payroll-related questions, making it more than just a payroll tool—it’s a dependable partner that supports smooth operations and informed decision-making.
What do you dislike about ADP Payroll Services?
No such major challenges compared to the value ADP provides, but there is room for improvement in usability and flexibility.
Recommendations to others considering ADP Payroll Services?
Take the initial training before using the tool. Once you get to know about the navigation part, you are good to go!
What problems is ADP Payroll Services solving and how is that benefiting you?
I consider ADP Payroll Services to be an invaluable partner in managing our company’s payroll. Their expertise is reflected in the exceptional customer support they consistently provide, ensuring efficiency and reliability whenever I need assistance or payroll adjustments. The service offers outstanding value by proactively resolving issues and providing clear guidance on payroll-related matters, making it a vital component of our operations. I especially appreciate their prompt responses, which enable seamless communication and quick resolution of concerns. The customer service teams are consistently thorough and effective, reinforcing my confidence in their knowledge and the value they bring to our organization. Overall, these strengths strongly encourages employees and organization to vouch for ADP at any point of time.
Read more
VR

Verified User in Restaurants

April 1, 2026 Source: G2.com
Reliable and Efficient Payroll Solution
What do you like best about ADP Payroll Services?
What I like most is the reliability and ease of use. The system is very organized, payroll processing is smooth, and the reporting tools are very helpful for tracking labor costs and managing the team efficiently.
What do you dislike about ADP Payroll Services?
Overall, the experience has been very positive. Occasionally, some processes can take a little time to fully understand, but once set up, everything works consistently and efficiently.
Recommendations to others considering ADP Payroll Services?
I would recommend ADP to any business looking for a dependable payroll solution. It helps simplify complex payroll tasks, improves accuracy, and provides strong support for compliance and reporting needs.
What problems is ADP Payroll Services solving and how is that benefiting you?
ADP Payroll Services helps us streamline payroll processing, ensure tax compliance, and reduce administrative workload. It allows us to focus more on running the business while maintaining accuracy and consistency in employee payments.
Read more
CT

Chase T

March 23, 2026 Source: G2.com
One HR Platform for Multiple Companies—Great App Experience
What do you like best about ADP Payroll Services?
One platform for the many companies for which I run HR. Great App too!
What do you dislike about ADP Payroll Services?
I do have a few employees who have struggled getting the App to work.
Recommendations to others considering ADP Payroll Services?
If you are sick of having two or three apps running your payroll and your accounting, this helps combine and streamline the process.
What problems is ADP Payroll Services solving and how is that benefiting you?
Streamlining our payroll and timekeeping for our employees.
Read more
VE

Verified User in Real Estate

February 16, 2026 Source: G2.com
Powerful Reporting, HR, and ZipRecruiter Features
What do you like best about ADP Payroll Services?
The reporting feature. The HR feature. Also the Ziprecruiter feature
What do you dislike about ADP Payroll Services?
There is nothing I dislike about it. Everything is easy to use and get help when needed.
What problems is ADP Payroll Services solving and how is that benefiting you?
It is solving the time keeper issue. Our previous vendor did not have that capability. It is also solving the issues of being able to pull reports fairly easily.
Read more
VS

Verified User in Computer Software

February 10, 2026 Source: G2.com
Easy to Use with Responsive, Intelligent Customer Service
What do you like best about ADP Payroll Services?
It’s easy to use, and the customer service is responsive and intelligent.
What do you dislike about ADP Payroll Services?
Sometimes customer service takes a while to respond, which is understandable since they might be handling a lot of calls.
Recommendations to others considering ADP Payroll Services?
I’ve used other payroll services before, and ADP is better on almost every count.
What problems is ADP Payroll Services solving and how is that benefiting you?
Very efficient and easy-to-use payroll services. It takes care of everything related to payroll, so you can focus on running your business.
Read more
JW

Jennifer W

January 22, 2026 Source: G2.com
ADP
What do you like best about ADP Payroll Services?
I like ADP because it provides reliable payroll, an easy-to-use system, strong customer support, and mobile access, helping save time and simplify payroll management
What do you dislike about ADP Payroll Services?
Some software navigation issues, and problems with payroll accuracy or timely corrections.
Recommendations to others considering ADP Payroll Services?
When choosing ADP Payroll Services, it’s recommended to take advantage of automation and compliance tools
What problems is ADP Payroll Services solving and how is that benefiting you?
ADP Payroll Services helps eliminate errors, lower compliance risk, and reduce administrative effort. Saves me time, and easy access even on my mobile.
Read more

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