123Pet Software Reviews

Booking appointments can be done so quickly

I haven't had time to utilize all of the reporting features

Do yourself a favor and try it out!

It solves having to carry around your appointment book and white out!

I can use my phone if I'm not around my computer to schedule!

Nothing at all! It has benefitted us in a lot of ways.

It has helped with no shows with the option to send confirmation texts! Saves me from losing money!

This app is very easy to use. Setting up appointments is a breeze and also accessing the website is very convenient. I get appointment request quick and being able to accept or reject them before the client booking is a god send!

I haven't been able to double book for certain times in blocks and I'm not sure if it's actually the app or if it's the user! Haha I am still learning but I love this app for my clients!

I absolutely recommend this app! If you are a small dog groomer like me it's super easy and convenient. My clients never have any issues booking!

Excessive bookings and people booking certain dogs in time slots that I don't have available. Like big dogs in a time slot I only have room for a small dog. I am able to better assist my clients and make sure they are receiving the best care I can provide!

Online booking and the ability to adapt the scheduling system to my needs.

The card processing can be very difficult to use and often needs multiple attempts to be successful with many cards

Phone assistants should be more knowledgeable about the software

Booking after hours with the online booking

Customer service is terrific. They are all USA based and very knowledgeable

They are very slow to make changes to the software. Suggestions for improvements go nowhere. It is like they never asked an actual pet shop what works best. Sometimes we have to navigate 6-7 screens just to get some info while we have a customer on the phone. There has to be a more efficient way to retrieve basic info. I have volunteered my shop to be a beta location for the programmers to visit.

Another example is this survey. You don't even have my industry listed in the drop down menu. The software is for grooming/boarding/daycare facilities and all you list is Veterinary!

Do your homework and make sure the software will meet all your expectations. Don't rely on Daysmart to make changes to meet your expectations. Those changes may or may not take years to happen. Buy the fastest computer you can buy because you will need it; otherwise the software will be slow to use.

Access to customer info and pet info. Reminders for appointments is the biggest benefit.

I love that you can enter in vaccinations like Rabies and it will pop up if they are expired.

The new updated system is really complicated.

The site is really good for holding all of our clients info and scheduling.

The easy scheduling and multiple log-in options I can check in a client no matter where I am because I can access it on so many devices.

Rescheduling I wish it would automatically rebook for a m entire year. Our clients are long term and we have lost abou 10 this last year because they weren't rescheduled because it only went out 4-6 mo baths automatically and we didn't realize until it was to late.

It's great it can take time to learn and become fluent in all the features but they are very helpful.

It helps us keep better track of taxes and deductions and our calendar for days off is much more up to date.

It allows to text or call/ lookup Addresses/ directly from the App

Reports (need to be improved), the have to add many differents reports or allow the user to make a custom report

DaySmart is a complete Software; I have been using it for almost two years, and I am happy with it

I schedule many appointments ahead for my clients, and when they approach, I place them according to their location. Also, I keep track of payments with this software.

I love how versatile it is and customer service.

There are a few services I wish it would include

Easy to use, and customer service is excellent.

Daycare and grooming have run a lot smoother.

Their customer service is amazing! Always available or give a call back. The program barely has an problems and when it does they fix it asap!

I truthfully wish it was a little cheaper that's about it

100% recommended

I am learning to use the mapping which is coming along well and the benefits is that everyone can see what's going on with every pet with a detailed profile