Zendesk Explore vs Draxlr Comparison

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Explore

Business Intelligence Software

4.1 7 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Draxlr

Business Intelligence Software

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Overview

Description

Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more

Data analysis, visualization, sharing, and monitoring are all made easier with Draxlr. Even if you don't know how to code, you can get clear business insights. Analyze and keep an eye on your SQL database. Explore data with the Query Builder, visualize it with the Data Visualizer, create a custom dashboard, and receive data change alerts via Slack and email. Data can be exported to Excel and CSV. Dashboards can be embedded.On a fully managed platform, you can analyze data, run complex queries, create graphs and charts, make dashboards with visualizations and data summaries, and much more. With just a single URL, you can easily connect your SQL databases. Draxlr Connector makes it easier to integrate Heroku databases. Perform advanced queries with our user-friendly Query Builder, and even run raw queries to fine-tune your findings. Export your results in CSV format with ease. Analyze your data and use graphs and charts to show the results. Get a summary of your information. Create a dashboard to make it easy to see the results of updates. Get data update notifications sent directly to your inbox. Read more

Pricing Options

Free Trial Available
Starts at $49.0.

Free Trial Not Available
Starts at $29.0. Offers Free-forever plan.

SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

68%
Momentum

60%
Popularity

63%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

60%
Momentum

60%
Popularity

68%

Features

Total Features	8 Features	8 Features
Common Features for All	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.1/5 7 user ratings	Not Available
Ratings Distribution	Excellent 28.6% Very Good 57.1% Average 14.3% Poor 0% Terrible 0%	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $49.0.	Free Trial Not Available Starts at $29.0. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month	Free Free Paid $29.00 $29.00 per month Premium $149.00 $149.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	SAS Business Intelligence 4.4 Based on 252 Ratings Zendesk Explore Vs SAS Business Intelligence ibi Analytics Platform Zendesk Explore Vs ibi Analytics Platform Metric.ai 4.7 Based on 11 Ratings Zendesk Explore Vs Metric.ai Dundas BI 4.5 Based on 946 Ratings Zendesk Explore Vs Dundas BI Evidence	Dundas BI 4.5 Based on 946 Ratings Draxlr Vs Dundas BI Entrinsik Informer 4.4 Based on 971 Ratings Draxlr Vs Entrinsik Informer DB Dash ibi Analytics Platform Draxlr Vs ibi Analytics Platform SplashBI 4.7 Based on 11 Ratings Draxlr Vs SplashBI
	View All Zendesk Explore Alternatives	View All Draxlr Alternatives