Home/Bug Tracking Software/Sentry vs UsersnapUpdated on: November 29, 2023

Compare Sentry vs Usersnap

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Sentry as an application monitoring and error tracking software help developers to diagnose, fix and optimize the performance of their code seamlessly. With this solution, developers get to uncover source code, error filter and stack locals in real-time, besides enhancing their application performance monitoring with stack traces. The solution also features relevant dashboards that add visual elements to the entire application monitoring system seamlessly. Users can utilise the platform to track issues related to a selected project and correct them if there is an error. Whether developers are using JavaScript, PHP or any other language, Sentry provides accurate visibility to errors that were already addressed along with the ones which are introduced for the first time. To create the best software in every way, Sentry provides accurate context, uncovering insights for different teams including engineers, support and products. The software also allows users to streamline error notifications in their email inbox. ..show more

Users is a customer feedback platform, developed specifically for customer success teams, product managers, developers and web project owners to take feedback from their users about their product or tool. It enables you to create customer-centric products with actionable consumer inputs such as screen grabs, surveys, and feature requests. With Usersnap, you can directly pin comments to screenshots, automatically collect metadata such as URLs, browser information, and console logs. Click, take a screenshot, and send; that's how simple Usersnap makes it for every user to provide visual feedback. It further enables you to host mini-surveys that can help you get more input. You can also target particular email lists, URLs, or consumer behaviours for better results with Usersnap. Usersnap lets you recognize what has to be improved and how you can do so to satisfy consumer expectations. It also provides detailed reports about current events and lets you organise, upvote, and allocate feedback all from one dashboard. Furthermore, It lets you share your comments with your team using one of the 30+ connectors available, including Azure DevOps and Zendesk. ..show more

Features

Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks.

Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency.

Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project

Filtering To match the instances against a set of search criteria.

Issue Tracking Helps to manage and maintain issue logs and its activity

Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments.

Reports Comes with reporting capabilities and features custom pre-built reports

Role Management Helps regulate access to systems, based on individual roles

Storage and Retrieval Helps to store, retrieve (search) and organize bug information

Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California

Linz, Austria

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Developer
Free

Limited Error and Performance Monitoring.

Features

  • Support for all languages
  • Release tracking
  • Community forums
Team
$29 /Month

Core Error and Performance Monitoring with flexible event volume.
$26/month When billed annually with default pre-paid data.

Features

  • Unlimited members
  • Third-party integrations
  • Metric alerts
Business
$89 /Month

Standardized Error and Performance Monitoring with insights powered by Discover.
$80/month When billed annually with default pre-paid data

Features

  • Advanced analytics
  • Cross-project visibility
  • SAML support
  • Custom Dashboards
Enterprise
Custom

Full platform monitoring with cross-project insights and optional Premium Customer Success.

Features

  • Data locality options available
  • Priority support and SLAs
  • Single tenant options
  • Security and Compliance
View Price Page
Basic
$29 /Month

Features

  • Team members : 2
  • Feedback projects‍ : 1
  • Feedback reporters & feedback items : Unlimited
  • The Usersnap Dashboard‍
  • Widget features‍
  • Mobile app for dashboard
  • High security & 100% GDPR compliance
  • Page views limit‍ : < 500,000
  • Terms of Service : Standard Terms
  • Subscription Payment : Credit Card
  • Support : Basic
Startup
$79 /Month

Features

  • Team members : 10
  • Feedback projects‍ : 3
  • Feedback reporters & feedback items : Unlimited
  • The Usersnap Dashboard‍
  • Widget features‍
  • Mobile app for dashboard
  • High security & 100% GDPR compliance
  • Integrate with 1,500 apps
  • Routing Menu
  • Page views limit‍ : < 500,000
  • Terms of Service : Standard Terms
  • Subscription Payment : Credit Card
  • Support : Basic
Company
$149 /Month

Features

  • Team members : 15
  • Feedback projects‍ : 10
  • # of archived projects‍ : 5
  • Feedback reporters & feedback items : Unlimited
  • The Usersnap Dashboard‍
  • Widget features‍
  • Mobile app for dashboard
  • High security & 100% GDPR compliance
  • Integrate with 1,500 apps
  • Routing Menu
  • Customer care replies
  • Development Package
  • Page views limit‍ : < 1,000,000
  • Terms of Service : Standard Terms
  • Subscription Payment : Credit Card
  • Support : Basic
Enterprise
Custom

Features

  • Team members : up to unlimited
  • Feedback projects‍ : up to unlimited
  • # of archived projects‍ : up to unlimited
  • Feedback reporters & feedback items : Unlimited
  • The Usersnap Dashboard‍
  • Widget features‍
  • Mobile app for dashboard
  • High security & 100% GDPR compliance
  • Integrate with 1,500 apps
  • Routing Menu
  • Customer care replies
  • Development Package
  • Custom Branding for Widgets
  • Webhook integration
  • Enterprise support
  • Page views limit‍ : > 1,000,000
  • Terms of Service : Custom terms
  • Subscription Payment : Bank/Credit card
  • Support : Premium
View Price Page

SCREENSHOTS

Sentry Screenshots
View 3 screenshot(s)
Usersnap Screenshots
View 8 screenshot(s)

INTEGRATIONS

  • GitHub
  • Trello
  • GitLab
  • Asana
  • Slack
  • Auth0
  • Segment
  • Okta
  • Teamwork
  • Jira
  • Pivotal Tracker
  • Asana
  • Slack
  • Axosoft
  • Teamwork
  • Bitbucket
  • Basecamp
  • GitHub
  • Trello
  • GitLab
  • FogBugz
  • ActiveCollab
  • Redbooth
  • Zendesk Support
  • Google Tag Manager
  • Kanbanize
  • Intercom
  • WordPress
  • Joomla
  • Drupal
  • Evernote
  • TYPO3
  • Jira
  • Teamwork Desk

ALTERNATIVES

Top alternatives to Sentry

Bugsnag
Bugsnag
Usersnap
Usersnap
Rollbar
Rollbar
Instabug
Instabug
Honeycomb
Honeycomb

Top alternatives to Usersnap

Userback
Userback
Sentry
Sentry
Bugsnag
Bugsnag
Rollbar
Rollbar
Instabug
Instabug