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CallTrack.ai

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Overview

Description Call Box provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. Uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. Drive a culture of phone accountability with continuous feedback loops that change the outcome of a call before it ends. Call Box presents your agents with customer history, lead source information, and performance indicators as live calls come into your business. Read more Callcap software is a platform used to manage and monitor calls. The software offers call recovery options to build customer relationships. Stay connected with your customers. Receive Email Alerts and measure the performance of your team via Dashboards. Generate reports to analyse the business workflow. Small, Medium and Large companies make use of the software. Read more
Pricing Options
  • Free Trial Not Available
  • Call Box Offers Custom plan.
  • Free Trial Not Available
  • Starts at $29.0. Offers Custom plan.
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.3/5 121 user ratings
4.7/5 23 user ratings
Rating Distribution
  • Excellent

    54.5%
  • Very Good

    28.9%
  • Average

    10.7%
  • Poor

    3.3%
  • Terrible

    2.5%
  • Excellent

    69.6%
  • Very Good

    26.1%
  • Average

    4.3%
  • Poor

    0%
  • Terrible

    0%
Review Summary

Users are generally satisfied with the product, praising its ease of use, reliability, and helpful customer support. It is seen as a good option for small businesses looking for a cost-effective solution. However, some users have reported issues with the product's features, such as limited customization options and lack of advanced reporting capabilities. Additionally, a few users have experienced occasional technical difficulties and glitches. Overall, the product seems to be a reliable and user-friendly choice for small businesses, but it may lack some of the more advanced features and customization options that larger businesses may require.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Call Box Offers Custom plan.
  • Free Trial Not Available
  • Starts at $29.0. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Call Box Custom

Starter $29.00 $29.00 per month

Prefered Plan $79.00 $79.00 per month

Professional $149.00 $149.00 per month

Enterprise Custom

 
View Detailed Pricing
View Detailed Pricing

Alternatives

 

Screenshots & Videos

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Vendor information

Company Details Located in: Dallas, Texas Founded in: 1988 Located in: Wichita, Kansas
Contact Details

833-975-0168

https://www.callbox.com/

844-818-4050

https://callcap.com/

Social Media Handles

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