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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
View Details
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Sponsored
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more GoTo Resolve
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Description | Sygma Connect is a remote-control solution for Windows, Linux and Mac OSX. Record and control remote sessions and can be accessed via the web and export them to a CSV file. Manage Multiple passwords per host and handle accounts in minutes. Remote Teams, Small, Medium and Large companies make use of the software. Read more | Branch is a remote access management software that works as a virtual office for managing real-time discussions from remote areas. It includes features for managing chat and meeting moments for greater team cooperation and collaboration. With Branch, you can invite outside visitors to meetings, interviews, and other events. The program is used by remote teams, as well as small and medium businesses. The software facilitates chat in real time to increase team collaboration and enhance communication. With the Branch platform, you can share your screen with your teammates to present your ideas, thoughts, or presentations. You can gather feedback from others about the various work processes and operations in real time. The platform facilitates session transfer along with the recording of sessions for the purpose of keeping important data handy and secure in time of need. You team members who might have missed your session can also see the recorded session to gain impactful insights. You can share it with them via a link. Additionally, the platform allows session transfer and remote access management in order to prevent you from lagging behind. Read more | GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. Read more |
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SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
7 Features
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6 Features
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7 Features
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Common Features for All |
Diagnostic Tools
Feedback Collection
File Transfer
Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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Diagnostic Tools
Feedback Collection
File Transfer
Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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Diagnostic Tools
Feedback Collection
File Transfer
Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
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User Friendly Interface, Fast Remote Connections, Reliable Remote Access, Comprehensive Features Unreliable Software/Connectivity Issues, High Pricing, Limited Mobile Device Compatibility, Confusing Unattended Access Setup |
Review Summary |
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Users commend GotoAssist's user-friendly interface, praising its intuitive design and ease of navigation. They appreciate the quick and reliable remote access capabilities, enabling seamless troubleshooting and issue resolution. Additionally, the ability to transfer files and collaborate with team members during remote sessions is a major advantage. However, some users have expressed concerns regarding occasional glitches and stability issues, particularly during screen sharing. Furthermore, a few customers have reported challenges with customer support, citing slow response times and a lack of resolution to their queries. |
Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Sygma Connect - Basic Custom Sygma Connect - Plus Others Sygma Connect - Ultra Custom |
Free Free Pro $20.00 $20.00 per user / month Enterprise Custom |
Service Desk $39.00 $49.00 per month GoToAssist $55.00 $69.00 per user / month |
View Detailed Pricing
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View Detailed Pricing
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View Detailed Pricing
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Dualmon Remote Access
4.8 Based on 210 Ratings |
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Videos |
+ 2 More
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Not Available |
+ 3 More
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Company Details | Located in: Milano, Italy | Located in: New York, New York | Located in: Boston, Massachusetts |
Contact Details |
+39 02 55 23 08 93 https://www.sygmaconnect.com/ |
Not available https://www.branch.gg/ |
1 855 263 2838 https://www.goto.com/it-management/resolve |
Social Media Handles |
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